20 Best Support Specialist jobs in Long Beach, CA (Hiring Now!)

Leasing Specialist (Multi-Site)
Westhome —Los Angeles, CA
Must have reliable transportation, a valid driver’s license, a clean driving record, and evidence of auto insurance, in addition to remaining insurable under…
$22 - $24 an hour
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Remote Customer Service Professional - Phone, Chat, Email (WFH)
Spark Image Photography inc. —Paramount, CA
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
$35.50 - $45.50 an hour
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1d
Senior Compensation Specialist
Medica Talent Group —Los Angeles, CA
Works on a variety of compensation projects as assigned including program design, analysis, cost analysis, guidelines and procedures.
$93,000 - $120,000 a year
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12d
Bilingual Member Engagement Specialist
Epilepsy Support Network of Orange County —Costa Mesa, CA
Answer and return phone calls, perform intakes for new members and follow up calls. At the meetings, the MES will also be responsible for answering questions,…
From $19 an hour
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Mental Health Rehabilitation Specialist (MSW, MFT, APCC)
Dream Home Care, Inc. —Torrance, CA
The position works with foster youth to provide a large variety of therapeutic and Intensive Home-Based services (IHBS) ranging from modeling interventions for…
$32 - $36 an hour
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Application Specialist WiTec - Western US
Oxford Instruments Plc —California
Collaborate closely with Service by providing applications/technical support as needed and by performing instrument repairs,installations, and customer…
Estimated: $79.4K - $101K a year
Job Coach / Employment Specialist Los Angeles
Job coach —Los Angeles, CA
NOTE: Must have reliable transportation, license and clean driving record*. Provide field-based and onsite employment-related case management services in the…
$17.50 - $18.00 an hour
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10d
Children's Program Specialist
Epilepsy Support Network of Orange County —Costa Mesa, CA
Assist with administrative tasks such as answering phone calls, responding to emails, and updating program materials as needed.
From $16 an hour
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11d
Inventory Specialist (Buyer)
Designers Fountain/Jimway Inc —Compton, CA
Have basic working knowledge or experience in the import & export area, such as customs clearance procedure. Assist sales team in figuring out new product order…
$60,000 - $80,000 a year
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Account Manager /Business Development Sales Specialist
Dr Balcony —Tustin, CA
Proven experience in sales, customer service, or a related field. Bachelor's degree in Business, Marketing, or a related field. Paid time off and holidays.
From $25 an hour
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Provider Credentialing and Contracting Specialist
OC Urgent Care —Anaheim, CA
High school diploma or equivalent; associate's or bachelor's degree preferred. Verify and validate provider information, including licenses, certifications,…
$22 - $26 an hour
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Debt Settlement Specialist
Atlas Financial —Irvine, CA
Communicate with clients to understand their financial situation and develop personalized debt settlement plans. Hourly Pay + Lucrative Commissions.
$60,000 - $150,000 a year
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Accounts Receivable Specialist
Apparel Manufacturer in Santa Ana —Santa Ana, CA
Monitor customer account details for non-payments, delayed payments, and other irregularities. Related accounting experience of 2 – 5 years in apparel…
$20 - $23 an hour
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Cargowise Tech Specialist
De Well Container Shipping Inc. —Bell Gardens, CA
Support the implementation of new features and provide training during rollouts. Your expertise in CargoWise One modules, data analysis, workflows improvements…
$80,000 - $100,000 a year
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Customer Support Specialist
Scorpion EXO —Santa Fe Springs, CA
This position will manage incoming calls, emails and chats, as well as process returns and assist in any warranty claims.
$38,000 - $46,000 a year
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11d
Senior Client Service Specialist (3 Years' Experience Required)
Index Fund Advisors, Inc. —Irvine, CA
Ability to field multi-topic inquiries, work with other departments in completing tasks and track current work in progress through to completion.
$80,000 - $100,000 a year
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Technical Specialist
All American Print Supply Co. —Cerritos, CA
*Driver's License:* Valid driver's license required for onsite visits. *Technical Support:* Handle technical support cases and tickets, and respond to support…
$38,000 - $45,000 a year
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5d
Benefits Specialist
TRAFFIC MANAGEMENT INC. —Long Beach, CA
Bachelor's degree in human resource management or related field, and three to five years of related benefits or employee benefits administration experience.
$70,000 - $75,000 a year
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Medical Billing Specialist
Confidential —Long Beach, CA
Knowledge of the Ophthalmology and Optometry field (Preferred). The Billing Specialist is a key position in the Revenue Cycle, manages the claims process,…
From $21 an hour
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4d
Community Support Specialist (CSS)
Center for Applied Behavior Analysis, LLC (CABA) —Los Angeles, CA
Reliable means of transportation, valid CA driver's license, registration, and proof of insurance. The role of a community support specialist (CSS) is to…
$23 - $24 an hour
Quick Apply

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Leasing Specialist (Multi-Site)

Westhome Los Angeles, CA

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Job Details

Full-time $22 - $24 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

CRM software
Spanish
Customer service
Fair Housing regulations
Yardi
English
Microsoft Office
Administrative experience
Driver's License
Organizational skills
Customer support
1 year
Property management

Full Job Description

POSITION DESCRIPTION

Leasing Specialist (Multi-Site)

Reports to: General Manager
Department: Property Management
FLSA Status: Non-Exempt

Summary

Provides leasing services and a high-touch customer experience for a portfolio of properties in the Los Angeles area. With a positive customer satisfaction goal, interface with prospects and residents by responding to leasing and general inquiries, scheduling on-site tours, conducting virtual and in-person leasing tours, coordinate with appropriate management staff to address prospect or resident issues, initiate prospect follow-up, assist with online property postings and marketing, and respond to social media reviews. Responsible for providing a high level of customer service and demonstrating consistent professionalism as a Westhome representative

Essential Duties and Responsibilities include the following but are not limited to:

Deliver a superior prospect and resident experience.
Greet prospects, both over the phone and in-person, and qualify by covering all criteria required by asking questions, utilizing completed guest cards, and other means of gathering information.
Track and coordinate leads, showings, traffic, and other leasing activity through Rent Café CRM system.
Inspect or coordinate models for availability and “market ready” in advance of scheduled tours, ensure units are stocked with marketing collateral, swag, and refreshments, and communicate related service needs. Coordinate with on-site team, if needed.
Provide a complete leasing experience. Demonstrate community and apartment/model and apply product knowledge to clients by communicating the features and benefits; maintain a strong closing ratio.
Leverage virtual technologies to conduct remote tours, where applicable, and generate interest in the communities by answering questions regarding property offerings, resident experience, and local amenities.
Contribute to the cleanliness and curb appeal of the community on a continual basis and address any concerns or issues with the General Manager in a timely manner.
Achieve a monthly closing ratio of 30%.
Promptly respond to resident requests and coordinate with appropriate property management staff for maintenance and/or manager related inquiries.
Work with prospect to complete online applications and secure deposit in accordance with the company procedures and Fair Housing requirements.
Process applications for approvals. (i.e., credit check, rental history, etc.) and submit processed applications to the General Manager for approval.
Properly hand-off approved applicants to General Manger in accordance with the company’s leasing procedures to ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
In order to maintain the highest level of service, the Leasing Specialist must maintain a 4-star rating across all sites and all reviews should be responded to within 24 hours.
All reputation websites including Yelp and GMB should be managed and monitored regularly.
Monitor daily and assist with posting online advertising to ensure information is accurate.
Assist with daily traffic reports in accordance with daily reporting requirements.
Participate in weekly team meetings to discuss leasing objectives.
Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures, and initiating best practices.
Maintain prospect and resident satisfaction ratings based on explicit criteria set forth by the company.
Maintain in-depth product and market knowledge of assigned properties and competitors.
Remain current with industry continuing education requirements.
Represent the company in a professional manner at all the times.
Other duties, as assigned.

Competencies

Ability to provide professional customer service to all levels of contacts in a professional manner, i.e., by phone, email, and text message communication.
Ability to determine the needs of prospects or resident clients through effective listening and inquiry skills.
Ability to multi-task and shift priorities quickly in a fast-paced leasing and customer service focused environment.
Tenacious, results oriented solution provider.
Strong organization and follow-up skills with a high level of commitment to detail.
Ability to work in a team atmosphere and work independently.
Proven background in producing accurate and timely work.

Skills and Experience

1-3 years’ experience in a customer support role and successful relationships OR equivalent experience in a similar role.
Educational diploma or degree preferred.
Familiarity with customer service principles and practices.
Experience with Yardi and Rent Café CRM systems, a plus.
Highly proficient technical skills, specifically MS Office. Data base experience helpful.
Strong administrative skills.
Speak English fluently; an additional language is a bonus but not essential (Spanish).

Physical Requirements and Working Conditions

Works in an office environment
Frequently stands and walks, climbs stairs and uses elevators
Drives to multiple sites daily
Frequently speaks, reads, writes, and uses a computer keyboard and telephone
Frequently bends, stoops, kneels, and reaches
Occasional lifting, carrying, pushing, and pulling of materials and objects up to 50 pounds or heavier, with assistance and/or the use of proper equipment

Other Requirements

Driving is required.
Must have reliable transportation, a valid driver’s license, a clean driving record, and evidence of auto insurance, in addition to remaining insurable under company’s liability insurance policy.
Scheduling flexibility is required. May be assigned an irregular work schedule, including weekends, early mornings, evenings, and holidays

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

EQUAL OPPORTUNITY EMPLOYER

Westhome is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Schedule:

8 hour shift
Weekends as needed

Experience:

Customer service: 1 year (Preferred)
Property management: 1 year (Preferred)
Yardi: 1 year (Preferred)

Work Location: In person

Quick Apply

Support Specialist jobs in Long Beach, CA

Leasing Specialist (Multi-Site)

Remote Customer Service Professional - Phone, Chat, Email (WFH)

Senior Compensation Specialist

Bilingual Member Engagement Specialist

Mental Health Rehabilitation Specialist (MSW, MFT, APCC)

Application Specialist WiTec - Western US

Job Coach / Employment Specialist Los Angeles

Children's Program Specialist

Inventory Specialist (Buyer)

Account Manager /Business Development Sales Specialist

Provider Credentialing and Contracting Specialist

Debt Settlement Specialist

Accounts Receivable Specialist

Cargowise Tech Specialist

Customer Support Specialist

Senior Client Service Specialist (3 Years' Experience Required)

Technical Specialist

Benefits Specialist

Medical Billing Specialist

Community Support Specialist (CSS)

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