Established in 1986, All American Print Supply Co. is one of the leading distributors in the printing industry. We are committed to providing top-notch products and services to our valued customers. We are looking for highly motivated technicians who can deliver excellent customer service and technical support, including onsite installation and repair work approximately 25% to 30% of the time.
Responsibilities:
- Industry Expertise: Learn the printing industry and gain in-depth technical knowledge of all printers we carry.
- Technical Support: Handle technical support cases and tickets, and respond to support phone calls efficiently.
- Customer Service: Provide outstanding customer service and build strong, lasting relationships with our customers.
- Product Demonstrations: Conduct in-person demos for prospective customers to showcase our printers.
- Onsite Work: Perform onsite installation and repair work for customers, ensuring high-quality service and customer satisfaction.
- Technical Proficiency: Stay updated on the latest technologies and advancements in direct-to-film, direct-to-garment, sublimation, and solvent printers.
Qualifications:
- Education: High School diploma required.
- Technical Knowledge: Knowledge of direct-to-film, direct-to-garment, sublimation, and solvent printers is preferred.
- Customer Service: Strong customer service skills and a friendly, professional demeanor.
- Technical Skills: Proficient in handling technical support cases and providing tech support over the phone.
- Driver's License: Valid driver's license required for onsite visits.
- Computer Skills: Computer literate with the ability to quickly learn new software and systems.
- Travel: Willingness to travel for onsite installation and repair work 25% to 30% of the time.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
Job Type: Full-time
Pay: $38,000.00 - $45,000.00 per year
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Equipment repair: 1 year (Preferred)
- Industrial equipment: 1 year (Preferred)
Ability to Relocate:
- Cerritos, CA 90703: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person