*About us*
It is our goal at M
amorphosis Holistic MedSpa to
elp our patients optimize their
lf-care b
- roviding a quali
- holistic approach
- hich focuses on m
- , body, and spir
- We want to he
- our patients achieve a natura
- nd healthy-loo
- g appearance
- t helps them
- ld their self-confidence through th
- se of our profe
- onal services an
high-qua
- y medical-gr
- products
- We strive to
- tore, revital
ze and rejuve
ance by loo
- g at their overall health and skin
nction by incorpora
ures and wellness me
- ine.
The aesthetic treatment process is a very personal jou
y for each of our patien
. Regardless of age (pre/rejuvenation), gender (male, female, trans, and non-binary), or race, we take the time to create customized treatment plans by listening and understanding each of our patient's personal needs and goals. Our team’s focus is to help reduce the “anxiety” around treatments by educating our patients on the intrinsic and extrinsic variables involved in the aging process. Building a strong rapport through open communication helps to successfully understand each of our patient’s needs and goals. We find it important to set clear expectations while delivering top results. We want our patients to gain a deeper understanding by taking part in the prevention, correction, and maintenance of their care plan.
Our work environment includes:
* Modern Office Setting
* Growth Opportunity
Our Team is composed of:
* Owner/Nurse Injector, Laser and Skin Specialist Christopher J Kepler (Morpheus.Man)
* Medical Director Dr. Desiree Wood DNP, ARNP, AGPCNP-BC (Seattle.Beauty)
* Licensed Master Esthetician Allison Walter (life.skin.allison)
*Patient Care Coordinator*
Metamorphosis Holistic MedSpa, PLLC is seeking a PCC who is energetic, compassionate, has integrity, maintains professional communication, and can multi-task with ease. The ideal candidate must be ambitious, self-motivated, organized, and flexible!
This role is starting part-time (Thurs 9a-7p, Fri 9a-7p and Sat9a-6p) with the potential for full-time.
The candidate must interact in a manner that is friendly, supportive, respectful, and cooperative with co-workers. We are looking for a motivated individual who is interested in continuing their education and furthering their medical and aesthetic knowledge. We offer opportunities for professional growth, education, and career advancement.
We seek a candidate who is passionate about people and providing a luxury boutique experience to our patients. Candidates must have a passion for aesthetic and regenerative medicine and have invested in developing their knowledge and skills. They should possess an entrepreneurial mindset, outstanding communication skills, and ability to multitask, especially under stressful situations. Candidates excel in their ability to build rapport with patients and healthcare professionals and establish strong partnerships with the aesthetic community.
They are meticulous and seek clinical excellence in all that they do. Candidates must have a hunger for lifelong learning and ongoing professional development. We seek individuals who are dreamers, are passionate about chasing the science, and are committed to elevating patient outcomes in a world with constantly evolving medicine and technology.
*Position Overview:*
The Patient Care Coordiantor’s responsibility is to provide customer service, including but not limited to, checking patients in & out of appointments, taking clinical photographs, answering incoming calls, processing payments, aiding in scheduling/re-booking, promoting products/service and aid in marketing.
Responsibilities also include maintaining a clean, stocked, & safe clinic environment, in support of Metamorphosis' mission and core values. The candidate will assist the providers with setting up for aesthetic injectable & skincare procedures and other clinical services.
*Administrative Responsibilities:*
* Greet all patients as they enter Metamorphosis and introduce them to the practice and providers.
* Perform receptionist duties including answering patient phone calls/emails, scheduling, taking payment, managing loyalty programs/memberships and other duties as assigned.
* Serve as initial contact for all new patient inquires.
* Develop and maintain internal patient databases; identify target patients for emailing and phone calls.
* Review pricing and/or financing options with patients.
* Facilitate scheduling future appointments.
* Send check-in emails/texts to patients following aesthetic treatments.
* Provide high quality patient education to patients using Metamorphosis Practice Manuals.
* Assist with patient intake forms in the electronic medical record.
* Successful skincare, haircare, and wellness product sales.
* Competently use QuickBooks, Drive, Microsoft Office (proficient with Outlook, Word, Excel), electronic medical record system, and possess the ability to learn new technologies.
* Manage in social media and clinic marketing/outreach.
* Other special projects or tasks as assigned.
* Obtains photos and referral letters from the referring provider and patient and scans attaches to the patient account upon receipt.
* Reviews messages (voice, email, text and social media) that came in since the prior day and follows up with patients accordingly.
* Confirms patient appointments in accordance with the practice confirmation protocol.
* Keeps staff and MD informed of scheduling problems, issues or concerns, as they arise.
*Clinical Responsibilities:*
* Prepare treatment rooms for the patients.
* Assist with clinical procedures, as needed.
* Assist/Scribe treatment notes for providers.
* Clean and sterilize instruments and equipment.
* Order and stock medical supplies if required.
* Follow detailed policies/protocols.
*Professional Responsibilities:*
* Exhibit a high degree of courtesy, tact, and poise at all
* times.
* Treat all patients and team members with respect and integrity.
* Maintain patient confidentiality.
* Possess a thorough working knowledge of all Metamorphosis' medical protocols, standard operating procedures, and policies.
* Evaluate the effectiveness of existing clinical policies/procedures and suggests improvements.
* Participate in meetings, conferences seminars, promotional events, trainings and other educational and business events on a regular basis.
* Commit to achieving established clinic goals provided by the practice manager and the owner.
* Collaborate with all medspa teammates to ensure the growth of the business and the integrity of the Metamorphosis'' mission and vision.
*Team Responsibilities:*
* Thrive in a fast-paced environment with the ability to remain calm and focused.
* Organize and prioritize tasks with minimal oversight.
* Understand the meaning and importance of collaboration within a high functioning team.
* Possess exceptional communication skills and ability to make intelligent decisions.
* Provide excellent communication to both patients and teammates.
* Educate and follow up with patients about skin (Alastin and SKNV), hair (Nutrafol), and eye (Latisse and Upneeq) products and other aesthetic services.
* Establish and retain long-term patient relationships.
* MUST BE passionate about patient care and outcomes.
* Manage Website, Social Media and Events.
* Perform inventory and reporting through AR and accounting system.
* Coordinate scheduling with patients, providers, reps/colleagues
*Knowledge/Skills/Abilities:*
* Ability to explain instructions to others with less technical knowledge.
* Proficient in using conflict resolution and problem-solving techniques to manage interpersonal conflict, complaints, and other discord amongst staff or patients.
* Knowledge of English composition, grammar, spelling, and punctuation.
* Skilled in the use of standard office equipment including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, practice management software).
* Ability to maintain composure and professionalism when exposed to stressful situations.
* Ability to engender trust from the doctor, co-workers, and patients.
* Maintain confidence with the patient regarding abilities of doctors) and staff.
* Ability to work cooperatively with management, staff, and patients.
* Ability to prioritize, organize, and complete tasks in a timely and independent manner.
* Ability to accept constructive feedback.
* Ability to understand and follow written and verbal instructions.
* Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
* Ability to communicate and express thoughts and ideas competently.
* Ability to quickly grasp relevant concepts regarding duties and responsibilities.
* Ability to greet patients professionally and courteously.
* Adheres to all safety and health regulations.
*Qualifications:*
* CPR Certified
* Blood Borne Pathogens Training
* MA/Nursing Assistant/Phlebotomy preferred, but not required
* Excellent English verbal and written communication skills.
* Knowledge of sales strategies for selling non-surgical procedures: laser hair removal treatments, laser skin rejuvenation treatments, injectables, fillers, and medical esthetician treatments. Experience with up-sell/packages and cross-selling.
* Current aesthetic knowledge as well as skilled in EMR.
Job Types: Full-time, Part-time
Pay: $20.00 - $28.00 per hour
Expected hours: 20 – 40 per week
Benefits:
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Life insurance
* Opportunities for advancement
* Paid sick time
* Paid time off
* Paid training
* Professional development assistance
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Every weekend
Work setting:
* Clinic
* In-person
Experience:
* Customer service: 1 year (Required)
Shift availability:
* Day Shift (Required)
Ability to Relocate:
* Issaquah, WA 98027: Relocate before starting work (Required)
Work Location: In person
