20 Best Help Desk Analyst jobs (Hiring Now!)

IT Business Analyst
Harrington Industrial Plastics —Chino, CA
Interface with end users to determine business needs and map these needs into existing system functionality or develop written specifications for system…
Estimated: $75K - $94.9K a year
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Senior Service Desk Analyst
Provalus —Jasper, TX
Actively working on customer issues, handling calls etc. One year previous Service Desk experience or related field. Help desk: 1 year (Preferred).
Quick Apply
Senior Help Desk Analyst - New Rochelle/Mt. Vernon, NY
Computer Resources of America —New Rochelle, NY
Proven experience (3-5 years) in a help desk or technical support role. Provide technical support and troubleshooting assistance to end-users.
$25 - $28 an hour
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Service Desk Analyst II
Woodburn Company —Spokane, WA
Handle incoming service calls from technicians and customers, ensuring timely and accurate responses. Provide courteous and efficient assistance via telephone…
$19 - $24 an hour
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Closing Specialist
Veterans United Home Loans —Columbia, MO
Quality Control: Perform quality control analysis to maintain high standards. Effectively Communicating: Coordinate with loan teams and third-party vendors,…
$19.23 an hour
Help Desk Analyst I
Herman Law Firm, P.A. —Manhattan, NY
Ability to analyze complex technical problems and develop effective solutions. Strong customer service skills with the ability to effectively communicate…
$22 - $25 an hour
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Help Desk Analyst
Catapult Solutions Group —San Antonio, TX
Communicate technical information to non-technical users in a clear and concise manner, facilitating understanding and user empowerment.
From $16.20 an hour
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Junior QA analyst / Tester
Technimates LLC —Remote
Review, respond, and assign incoming help desk trouble tickets. Collaborate with team members to develop effective strategies and test plans.
$25 - $30 an hour
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IT Service Desk Analyst
Wis-Pak —Watertown, WI
College degree in Computer Science, Engineering or a related field. As the IT Service Desk Analyst, you will be responsible for supporting standard PC systems,…
Estimated: $60.5K - $76.6K a year
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4d
Help Desk Support Analyst
Bank7 —Oklahoma City, OK
Job Summary:* The Bank Helpdesk Support Analyst will provide exceptional Tier 1 end-user support to employees bank-wide on computers, peripherals, phones, the…
From $45,000 a year
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12d
IT Help Desk Analyst
Gate3 Technology Partners —Elk Grove Village, IL
1+ years of experience in a help desk or technical support role. Troubleshoot technical issues related to hardware and software. Paid time off and holidays.
$19 - $21 an hour
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5d
Help Desk Analyst I
Wayne State University —Detroit, MI
Perform day-to-day operational responsibilities of the Help Desk as appropriate (answer phones and emails, sales and technology assistance for walk-in customers…
From $43,773 a year
7h
Help Desk Specialist
HARRIS RANCH BEEF COMPANY —Selma, CA
Communicate effectively with end-users to understand and resolve technical issues promptly. Provide technical support for LAN, TCP/IP, and other networking…
$22 - $27 an hour
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5d
IT Support Analyst
Seal & Design Inc, Higbee Division —Syracuse, NY
The IT Support Analyst is responsible for providing computer hardware and software troubleshooting assistance to users of Seal & Design Inc. and its Able and…
$55,000 - $65,000 a year
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14d
Help Desk Analyst
Radiant.digital —Remote
Must be flexible to take on new work assignments often with varied technical and customer support responsibilities • Must be able to work various schedules to…
$25 - $26 an hour
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Help Desk Analyst
CPSCOMTECH INC. —Knoxville, TN
Respond to telephone calls, emails, and problem tickets for technical support requests. 1 or more years of experience with ticket tracking tools such as Heat,…
$35 - $45 an hour
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4d
Applications Analyst I
Godfrey & Kahn —Milwaukee, WI
Manage applications (license, renewals, ITLA, mergers, patches, etc.). Communicate technical problems and solutions to non-technical users or stakeholders.
Estimated: $62.6K - $79.2K a year
Quick Apply
Senior Quality Assurance Analyst
ProviderTrust —Nashville, TN
College diploma or university degree in the field of business administration, management information systems, or computer science, and / or equivalent business…
Estimated: $79.7K - $101K a year
IT Sr. Service Desk Analyst
Premier Home Health Care Services, Inc. —White Plains, NY
Field incoming help requests from end users via self-service ticket creation, telephone, e-mail and in person in a courteous and professional manner.
$65,000 - $70,000 a year
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Manhattan WMS Analyst
Melissa & Doug —Township of Monroe, NJ
Bachelor's degree in Logistics/Supply Chain, Business Administration, Information Technology or a related field strongly preferred.
Estimated: $73.9K - $93.6K a year
Quick Apply

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IT Business Analyst

Harrington Industrial Plastics - Chino, CA

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Job Details

Full-time Estimated: $75K - $94.9K a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

Microsoft Office
3 years
Project management
Smartsheet
Project management methodology
Systems analysis
Microsoft Project
Process management
Communication skills
Adobe Acrobat

Full Job Description

Harrington Industrial Plastics is the leading distributor of industrial plastic piping, serving all industries with corrosive and high-purity applications for 60 years. With over 50 locations, Harrington is a trusted leader in offering versatile products to meet the needs of a multitude of industrial and high purity applications. Harrington’s focus on industry requirements, specifications, and high-quality craftsmanship are what makes us outstanding in this industry. These things, in addition to our dedicated, technically-oriented sales force, and serviceability in virtually every major market in the United States have all contributed to our success.

Here at Harrington we realize that our greatest asset is our amazing team members, which is why we are dedicated to offering endless opportunities for growth and advancement.

Responsibilities:

Responsible for the development of requirements and management of projects associated with various systems including the coordination of vendors, team members, other in-house developers, and contractors.
Interface with end users to determine business needs and map these needs into existing system functionality or develop written specifications for system modifications when appropriate and approved by senior management.
Plan, schedule, initiate, and monitor ERP software (Prelude ADS System) software processes/procedures in support of business activities such as product updates, month end closing, physical inventory, and other needs.
Liaison between IT and other departments to streamline & re-engineer business and system processes that use the ERP software (Prelude ADS System) and third party integrated software.
Monitor customer support requests related to software applications that are submitted through the Help Desk and address these requests based on impact to the organizational mission and operations.
Coordinate resources to promptly and cost-effectively address customer project requests with a strong focus on communicating plans and status to customers.
Coordinate with I.T management staff as well as the senior management staff and other departments for resolution of complex issues.
Keep senior management informed of all technical issues that adversely impact key business systems or processes.

Three years of experience in technical data and/or process management at the corporate level including configuration control and creating process documentation.
Three years of hands-on systems analysis experience with a focus on IPO (Input, Process, Output) system modeling to meet organizational objectives.
Proficiency with software tools including full Microsoft Office Suite, Adobe Acrobat, graphics manipulation programs, and specialized data manipulation.
Proficient in project management methodology and the usage of associated software tools such as Microsoft Project or Smartsheet.

When it comes to benefits, Harrington has everything you'd expect and much more! Our comprehensive total compensation package is designed to attract and retain the best employees. We consistently search for unique ways to improve our employees overall health: physically, financially and socially!

Insurance:

Medical plan includes HDHP/HSA with annual company contribution
Comprehensive dental with orthodontic benefits
Vision with Lasik discounts
Free 24/7/365 telehealth & concierge benefits with prescription services in (all states) when enrolled on the medical plan
Voluntary pet care benefits to care for furry family members
Voluntary identity protection against emerging threats
Company paid life insurance with voluntary personal and dependent election options
Supplemental insurance options include critical illness, accident and, hospital indemnity
Employee Assistance Program
Short and Long-Term Disability

Retirement and Savings:

401(k) and Roth retirement benefits with 100% vested company match up to 4%
Flexible Spending Accounts for Health and Dependent Care

Work/Life Balance

3 weeks PTO with growing accruals up to 5 weeks/year
7 holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Friday following Thanksgiving and Christmas Day.
Jury/Witness Duty
Bereavement

Other Perks:

Savings on home and auto insurance
Wellness incentive programs with gift card benefits up to $200/year
Free weight loss & lifestyle programs
Company wide wellness challenges with opportunities to participate and earn rewards

** Employment offers are contingent upon the successful completion of a pre-employment drug screening/physical and background investigation **

Harrington is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, gender identity, sexual orientation, disability status, protected veteran status, age, or any other characteristic protected by law.

#LI-DT1

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Help Desk Analyst jobs

IT Business Analyst

Senior Service Desk Analyst

Senior Help Desk Analyst - New Rochelle/Mt. Vernon, NY

Service Desk Analyst II

Closing Specialist

Help Desk Analyst I

Help Desk Analyst

Junior QA analyst / Tester

IT Service Desk Analyst

Help Desk Support Analyst

IT Help Desk Analyst

Help Desk Analyst I

Help Desk Specialist

IT Support Analyst

Help Desk Analyst

Help Desk Analyst

Applications Analyst I

Senior Quality Assurance Analyst

IT Sr. Service Desk Analyst

Manhattan WMS Analyst

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