Are you a skilled Technical Support professional with a passion for resolving complex technical issues? We are actively seeking a dynamic individual to join our team as a Technical Support Agent with an active Public Trust or Secret Clearance, or willing to obtain one. As a key player in our mission to deliver cutting-edge technology solutions, you'll have the opportunity to contribute to meaningful projects while working in a collaborative and innovative environment. If you're ready to take your technical expertise to the next level and make a difference, we invite you to explore this exciting opportunity with us.
The Technical Support Agent will play a crucial role in ensuring the seamless operation of our clients' technical systems by providing expert support and troubleshooting services. This position requires an individual with a strong technical background, exceptional problem-solving skills, and the ability to communicate effectively with clients at various technical proficiency levels.
Schedule:
- Hours for training will be 8:30am to 4:30pm (100% attendance and no exceptions).
- Hybrid model (In office at least twice a week and remotely three times a week)
- Schedule after training will be Monday-Friday and the hours will range between 8:30am and 6pm.
Key Responsibilities:
- Diagnose and resolve technical problems through effective troubleshooting, utilizing remote support tools when necessary.
- Provide technical assistance to computer users.
- Answer questions or resolve computer problems for clients in person, via telephone or electronically.
- Possesses and applies expertise on multiple complex work assignments.
- Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
- Operates with appreciable latitude in developing methodology and presenting solutions to problems.
- Contributes to deliverables and performance metrics where applicable.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues in a timely manner.
- Maintain accurate and detailed records of support interactions, resolutions, and follow-up actions in the ticketing system.
- Communicate technical information to non-technical users in a clear and concise manner, facilitating understanding and user empowerment.
- Stay abreast of emerging technologies and industry best practices to enhance technical knowledge and contribute to continuous improvement initiatives.
Qualifications:
- Public Trust Security Clearance Level 2., or willing/able to obtain one.
- 2+ years of experience as a technical support rep.
- Proven experience in providing technical support in a professional environment.
- Excellent interpersonal and communication skills, with a customer-centric approach.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.
- Stable Internet via ethernet connection.
Job Types: Full-time, Contract, Temp-to-hire
Pay: From $16.20 per hour
Expected hours: No more than 40 per week
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Help desk: 2 years (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- San Antonio, TX 78249 (Required)
Work Location: Hybrid remote in San Antonio, TX 78249