20 Best patient services representative jobs in Chicago, IL (Hiring Now!)

Patient Access Specialist- Customer Service, Full time, Days (Remote - Must reside in IL, IN, IA, or WI)
Northwestern Memorial Healthcare —Chicago, IL
Proficiency in computer data-entry/typing. Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone…
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2d
Behavioral Health Care Coordinator (NM, TX, OK, MT, IL)
HCSC —Chicago, IL
Current clinical license in state of operations and in good standings. Registered Nurse (RN) or Masters-level Behavioral Health Professional (LPC, LMFT, LCSW,…
Estimated: $69.1K - $87.5K a year
Medical Receptionist
Advanced Urgent Care —Chicago, IL
*Answering phone calls promptly in a well-mannered and etiquette way.*. *Building patient satisfaction by answering all the non-medical inquiries.*.
Estimated: $32.4K - $41.1K a year
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Behavioral Health Intake Coordinator
Thorek Memorial Hospital —Chicago, IL
Bachelor’s degree in Psychology or a related field required. Utilize intervention strategies through clinical assessments.
Estimated: $44.1K - $55.8K a year
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Dental Insurance Coordinator
Smile More Dental —Lombard, IL
Answering patient calls with great telephone skills. Liaison between front and back office when it comes to insurance breakdowns.
$16 - $20 an hour
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3d
Patient Service Specialist
RUSH Physical Therapy —Chicago, IL
The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer…
$17 an hour
6d
Treatment Coordinator
High End Hiring —Chicago, IL
In this role, you will conduct in-person consultations, build meaningful relationships with patients, identify their treatment goals, and explore financial…
$48,000 - $58,000 a year
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9d
Medical Receptionist
Kovach Eye Institute Ltd —Elmhurst, IL
Greets patients immediately as they come in with world-class positivity, friendliness, passion and a service mindset.
Estimated: $33K - $41.7K a year
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10d
(Bilingual) Lombard, IL Social Services - Care Coordinator, MSW
UIC-Division of Specialized Care for Children —Lombard, IL
Master's degree from an accredited school or university in social or behavioral science or a related health specialty area.
From $52,000 a year
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Care Coordinator
AltaStaff, LLC —Chicago, IL
Current and valid CPR certification. 2+ years of clinical nursing experience in a clinical, acute care, or community setting.
$22 an hour
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Patient Services Representative
Fertility Centers of Illinois —Chicago, IL
Accountable for cash drawer, batching encounters, credit card receipts, cash and check payments, balancing payments and deposits, collecting co-payments and…
From $19 an hour
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Patient Care Coordinator
Great Lakes Dental Partners —Chicago, IL
Manage front desk operations, including answering phone calls, scheduling appointments, and greeting patients with a friendly and professional demeanor.
$22 an hour
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3d
Dental Receptionist / Admin - *We Help Training New Staff*
American Dental Associates Ltd. —Chicago, IL
It is important that the prospective candidate understands how to communicate with patients and multi-task while answering calls.
Estimated: $31.6K - $40K a year
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Intake Specialist
Avant Care Home Health Care Inc. —Des Plaines, IL
Answer phone calls and address patient inquiries promptly. Familiarity with dental receptionist duties is a plus. Collect co-pays and payments.
$19.08 - $23.81 an hour
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Patient Service Representative - Call Center Scheduler
VitalSkin Dermatology —Chicago, IL
You are able to perform all aspects of a call center: manage a high volume of incoming calls in a small, centralized call center; obtain authorizations, as…
$18 - $20 an hour
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9d
Patient Care Concierge - Full Time
Prenuvo —Chicago, IL
Monitor and maintain the cleanliness and organization of the reception area, changing room, and administrative front desk/ workspaces, break room, scrub room,…
$27.02 an hour
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Licensed Care Coordinator (LSW/LCPC)
AltaStaff, LLC —Chicago, IL
Current and valid CPR certification. Constantly operates a computer, computer printer, copy machine, and telephone. 2 – 3 years clinical experience preferred.
$26 an hour
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Patient Access Associate
OSF HealthCare —Evergreen Park, IL
REQUIRED QUALIFICATIONS: Education: High school diploma or GED Experience: One year in an office clerical setting or customer service environment Other skills…
$18.43 an hour
1d
Patient Service Representative- OBGYN, F/T Days
Northwestern Memorial Healthcare —Chicago, IL
Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
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2d
Patient Service Representative- OBGYN
Northwestern Medicine —Chicago, IL
Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
1d

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Patient Access Specialist- Customer Service, Full time, Days (Remote - Must reside in IL, IN, IA, or WI)

Northwestern Memorial Healthcare - Chicago, IL

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Job Details

Full-time 2 days ago

Benefits

Tuition reimbursement
401(k) matching
Loan forgiveness

Qualifications

Customer service
Medical office experience
English
High school diploma or GED
Computer skills
Typing
2 years
Communication skills
Time management

Full Job Description

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
Responds to questions and concerns.
Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
Maintains patient confidentiality per HIPAA regulations.
Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
Correctly identifies and collects patient demographic information in accordance with organization standards.
Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
Reaches out to patients to schedule an appointment as defined.
Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
Informs patients of any issues with securing the financial account for their encounter.
Completes out-of-pocket estimations as requested by patients.
Provides training and education as needed.
Manages work schedule efficiently, completing tasks and assignments on time.
Completes other duties assigned by manager.
Cross-training between various departments will take place to ensure coverage.
Participates in Quality Assurance reviews to ensure integrity of patient data information.
Uses effective service recovery skills to solve problems or service breakdowns when they occur.
Utilizes department and hospital policies and procedures to complete assigned tasks.
Adheres to all department policies and compliance requirements.
Avoids putting patient in financial or safety risk.
Other duties as assigned.

Communication and Collaboration:

Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
Collects authorization numbers in appropriate systems as applicable.
Provides professional and constructive environment for communication across units/departments and resolves operational issues.
May attend intra/interdepartmental meetings which involve walking within NM Campus.
Communicates customer satisfaction issues to appropriate individuals.
Demonstrates teamwork by helping co-workers within and across departments.
Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care.
Accommodates all levels of communication ability.

Technology:

Utilizes multiple online order retrieval systems to verify or print the patients order.
Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.
Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.
Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.
Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.

Efficiency, Process Improvement, and Business Growth:

Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records.
Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system.
Understands departmental and individual quality metrics.
Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
Participates in departmental quality improvement activities.
Provides ideas and suggestions for process improvements within the department.
Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
Adjusts processes as needed to meet standards.
Uses organizational and unit/department resources efficiently.
Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information.
Understands that schedule may change to reflect shifting business needs.
Evolves and learns as healthcare policies change.

EOE including Disabled and Veterans.

Qualifications

Required:

High School diploma or equivalent.
2-3 years customer service or medical office experience.
Excellent interpersonal, verbal, and written communication skills.
Proficiency in computer data-entry/typing.
Excellent verbal and written communication skills.
Ability to read, write, and communicate effectively in English.
Basic Computer Skills.
Ability to type 40 wpm.
Ability to multi-task.
Customer service oriented.
Excellent organizational, time management, analytical, and problem solving skills.

Preferred:

Additional education.
Additional language skills.
Healthcare finance and/or healthcare insurance experience.
Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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patient services representative jobs in Chicago, IL

Patient Access Specialist- Customer Service, Full time, Days (Remote - Must reside in IL, IN, IA, or WI)

Behavioral Health Care Coordinator (NM, TX, OK, MT, IL)

Medical Receptionist

Behavioral Health Intake Coordinator

Dental Insurance Coordinator

Patient Service Specialist

Treatment Coordinator

Medical Receptionist

(Bilingual) Lombard, IL Social Services - Care Coordinator, MSW

Care Coordinator

Patient Services Representative

Patient Care Coordinator

Dental Receptionist / Admin - We Help Training New Staff

Intake Specialist

Patient Service Representative - Call Center Scheduler

Patient Care Concierge - Full Time

Licensed Care Coordinator (LSW/LCPC)

Patient Access Associate

Patient Service Representative- OBGYN, F/T Days

Patient Service Representative- OBGYN

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