20 Best Patient Access Manager jobs in Remote (Hiring Now!)

Health Plan Client Services Manager - Fully Remote
Centauri Health Solutions —Orlando, FL
Coordinates technical and process training with appropriate operations and human resource functions (e.g. technical knowledge & expertise).
$66,000 - $92,400 a year
Quick Apply
12d
Telephonic Case Manager I
CorVel Corporation —Syracuse, NY
Provide assessment, planning, implementation, and evaluation of patient's progress. In addition, Medical Case Managers are eligible for bonus and will be…
$60,846 - $90,940 a year
Quick Apply
Technical Support Team Manager
Clipboard Health —Remote
Provide frequent coaching to agents based on QA feedback, metrics, customer survey responses, and your own ticket observations.
Estimated: $64.8K - $82.1K a year
Quick Apply
7d
Employee Relations Manager
Care Access —Remote
Proven ability to make judgment calls/problem solving skills and sound, ethical decisions. Knowledge of federal, state, and local laws, statues, which govern…
Estimated: $90.5K - $115K a year
Quick Apply
Customer Success Manager
Biofourmis —Needham, MA
Support project teams during implementation through post-implementation transition. Must possess a strong understanding of clinical and technical vernacular in…
$120,000 - $145,000 a year
Quick Apply
4d
Centralized Scheduling Supervisor, Access Point - Remote
Access Point —Louisville, KY
Your responsibilities include handling escalated calls, developing training tools, resolving process issues, and ensuring team quality and productivity goals…
Estimated: $57.4K - $72.7K a year
Commercial Customer Success Manager
InMoment —Remote
And driving engagement with our customers. Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving…
Estimated: $81.5K - $103K a year
Regional Patient Access Manager, LTC - NY/ PA
Neurocrine Bioscience —Remote
Works cross-functionally with field sales leadership, specifically Regional Sales Managers (RSM), Account Specialists, national account directors (NAD), network…
$127,500 - $184,800 a year
5d
Psychiatry Regional Patient Access Manager- Rockies
Neurocrine Bioscience —Remote
Works cross-functionally with field sales leadership, specifically Regional Sales Managers (RSM), Account Specialists, national account directors (NAD), network…
$127,500 - $184,800 a year
5d
Administrative Manager (Hybrid in NYC Office)
Viatris —Remote
Coordinate and monitor telephone conference calls with a strong sense of urgency. Coordinate Executive meetings, telephone conference call and departmental…
$55,000 - $105,000 a year
Clinical Trial Manager
Precision for Medicine —Remote
Bachelor's degree or equivalent combination of education/experience in science or health-related field. Serves as the clinical trial lead responsible for the…
$112,000 - $161,300 a year
Quick Apply
Practice Lead, Client Services (Medical)
W2O Group —Remote
Monitor market and therapeutic category developments that impact accounts and work with the team to develop solutions.
$275,000 - $315,000 a year
3d
Clinical Study Manager (USA - REMOTE)
VivoSense Inc —Boston, MA
This is a multi-faceted role in which you will have the opportunity to lead the scientific offering on client projects including 1) driving all phases of…
$90,000 - $120,000 a year
Quick Apply
16h
Manager, Learning Solutions
GoHealth Urgent Care —Remote
Ability to design and implement effective training design, development and implementation. Bachelor’s Degree in Instructional Design, Learning and Development…
Estimated: $83.2K - $105K a year
7d
Manager Site Standards and Research Coordination
EmVenio Research —Remote
Education & Experience: A bachelor’s degree in health research, public health, social work, social science or a related field. Oversight of EDC entry timelines.
$85,000 - $105,000 a year
Quick Apply
6d
Manager, Care Management
Altais —Remote
Current Registered Nurse (RN) license in the state of California. Partner with senior leadership to develop and implement annual strategic planning, resource…
$145,000 - $170,000 a year
Quick Apply
5d
Regional Patient Access Manager, Psychiatry - North Central
Neurocrine Bioscience —Remote
Works cross-functionally with field sales leadership, specifically Regional Sales Managers (RSM), Account Specialists, national account directors (NAD), network…
$127,500 - $184,800 a year
5d
Territory Manager, Morgantown WV
Viatris —Remote
A valid driver’s license and ability to travel as needed. Delivers MLR approved, education-focused and patient-centric messages, as well as appropriate disease…
$98,000 - $147,941 a year
1d
Outpatient Case Manager
All Care To You, LLC —Remote
Do you hold a valid CA and/or Texas/Multi State Registered Nurse license or are you a licensed Clinical Social Worker (LCSW)? Annual review of UM policies.
$70,000 - $130,000 a year
Quick Apply
5d
Psychiatry Regional Patient Access Manager- Southwest
Neurocrine Bioscience —Remote
Works cross-functionally with field sales leadership, specifically Regional Sales Managers (RSM), Account Specialists, national account directors (NAD), network…
$127,500 - $184,800 a year
5d

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Health Plan Client Services Manager - Fully Remote

Centauri Health Solutions - Orlando, FL

Quick Apply

Job Details

Full-time $66,000 - $92,400 a year 12 days ago

Benefits

Health insurance
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Microsoft Powerpoint
Microsoft Word
Succession planning
Microsoft Excel
EDI
Customer service
Business analysis
Analysis skills
Bachelor's degree
Client services
Mentoring
Associate's degree
Leadership
2 years
Communication skills

Full Job Description

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and improve access to and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1700 dedicated associates across the country. Centauri has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500™ list of the fastest-growing companies in the U.S. For more information, visit www.centaurihs.com.

Role Summary:
Oversees (directs & manages) Client Relation Specialists (CRS) working with health plan clients and their respective departments to ensure superior service, client satisfaction and optimum performance and results. Develops and maintains senior level relationships with client decision makers. Coordinates initiatives with all appropriate Centauri operational and business development functions to meet or exceed client requirements and / or expectations.

Role Responsibilities:
Engages in client relationship building and client satisfaction

Actively builds influential client relationships at the staff and senior management levels (Managers, Directors, CFOs)
Assumes leadership responsibility for the Client Relation Specialists to manage relationships with client contacts relating to day-to-day operations and service requirements
Answers client questions and addresses concerns; is acknowledged as the Client Relations “go to” person for any issues related to Centauri services by client’s management and staff
Maintains an awareness and perspective regarding the level of success in meeting performance goals and exceeding client expectations
Interacts with Centauri and client management to ensure productive, cooperative, responsive relationships

Engages in Customer Objective Setting and Performance Management

In conjunction with the Client Relation Specialists initiates and conducts or regularly participates in client meetings to identify the root cause and resolution of issues, concerns and/or requests
Provides service and educational updates and engages in client objective-setting for ensuring service quality, performance and results
Collaborates with the Client Relation Specialists interacting with client staff on issues to maximize desired results, client satisfaction and management of expectations
Provides and reviews performance reports with client management and staff
Oversees invoice and payment issues for client locations

Engages in Consultative Relationships and Implementations

Understands features and benefits of all Centauri solutions, products and services

•

Understands market dynamics (legislative changes, technology developments, competition) and their impact on clients
Works with the Client Relation Specialists and leadership to identify and introduce new solutions / products / services to clients as appropriate to fulfill client requirements
Oversees client delivery and satisfaction with the objective to retain and / or increase business through the expansion of current services or the introduction of new services
Leads Centauri implementation teams, to operationally implement new services for new and existing clients
Works with clients to initiate, develop and implement service enhancements and improvements (e. g. EDI, on-line reporting, personnel development and process improvements / refinements)

Engages in the management, training and development of client relations personnel

Improve the coordination and oversight of the Client Relations function:
build & maintain client relationships
ensure service quality & consistency
establish client performance objectives
ensure service performance and results
manage client expectations
Provide focus and attention to Centauri strategic objectives and initiatives
Direct responsibility for the professional training and development of the CRS’s for promotion & advancement within Centauri (e.g., service knowledge, technical expertise, business analysis, problem resolution and presentation skills)
Development and implementation of training programs for new and experienced Client Relationship Specialists (e. g. basic and advanced relationship management)
Oversee and coordinate cross service line training for the Client Relationship Specialists
Coordinates technical and process training with appropriate operations and human resource functions (e.g. technical knowledge & expertise)
Oversees the development and implementation of individual CRS’s development / advancement plans based on client and organizational requirements to ensure personal and professional success. Ensure completion of talent management objectives
Reviews on a quarterly basis individual CRS scorecard objectives to ensure continuing personal development, adherence to succession planning and future advancement
Performs performance reviews as required, at a minimum annually, in accordance with company policy

Role Requirements:

3-5 years substantial customer service or client service leadership in a hospital or clinical environment
Demonstrated ability to build a high-performing team through effective coaching, mentoring and development
2-5 years prior account or client representative experience
High degree of healthcare, hospital, and health plan knowledge, experience, and expertise
Strong communication skills, both written and verbal
Proven ability to work efficiently and accurately in a fast-paced multi-tasking environment
Strong aptitude to understand, utilize and improve technology platforms along with strong skills in MS Word, MS Excel and MS PowerPoint
Willingness to transfer knowledge amongst team
Highly motivated and self-directed with the ability to work independently or within a group to
effectively solve problems and drive results
Strong analytical skills with the ability to think strategically and continually improve the process
Bachelor’s or Associate’s degree

We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities. This position is bonus eligible in accordance with the terms of the Company’s plan.

Centauri currently maintains a policy that requires several in-person and hybrid office workers to be fully vaccinated. New employees in the mentioned categories may require proof of vaccination by their start date. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is bonus eligible in accordance with the terms of the Company’s plan.

Quick Apply

Patient Access Manager jobs in Remote

Health Plan Client Services Manager - Fully Remote

Telephonic Case Manager I

Technical Support Team Manager

Employee Relations Manager

Customer Success Manager

Centralized Scheduling Supervisor, Access Point - Remote

Commercial Customer Success Manager

Regional Patient Access Manager, LTC - NY/ PA

Psychiatry Regional Patient Access Manager- Rockies

Administrative Manager (Hybrid in NYC Office)

Clinical Trial Manager

Practice Lead, Client Services (Medical)

Clinical Study Manager (USA - REMOTE)

Manager, Learning Solutions

Manager Site Standards and Research Coordination

Manager, Care Management

Regional Patient Access Manager, Psychiatry - North Central

Territory Manager, Morgantown WV

Outpatient Case Manager

Psychiatry Regional Patient Access Manager- Southwest

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