20 Best jobs in california (Hiring Now!)

Workforce Optimization Analyst - Verint
Blue Shield of California —El Dorado Hills, CA
Requires experience in scheduling, forecasting or capacity planning to include advanced utilization of workforce management tools & data analysis tools,…
$96,470 - $144,760 a year
After School Elementary School Robotics Teacher
STAR Education —Santa Paula, CA
Serve as a role model and develop positive social behavior of children, reinforce positive behavior as appropriate. Transport supplies to and from school sites.
$30 an hour
Quick Apply
2d
Lab Research Associate - Pharmaceutical
Online Technical Services —San Diego, CA
Bachelor's degree in a relevant field of study (e.g. chemistry, pharmacy, biology, engineering, etc.) from an accredited college or university is required.
$27 - $29 an hour
Quick Apply
1h
Warehouse Coordinator
Mechanical Equipment —San Diego, CA
High School diploma or equivalent. HAZMAT (49CFR/ICAO-IATA/IMDG) Certification, preferred. Working knowledge of personal computers and basic programs to include…
$20 an hour
1h
Dental Call Center Manager
Children's Dental FunZone —West Covina, CA
Develop, implement, and monitor call center KPIs such as service levels, answer rates, call conversion, and customer satisfaction scores.
$65,000 - $85,000 a year
Quick Apply
Part Time Mail Clerk II
Delta Dental Ins. —Rancho Cordova, CA
The incumbent in this position is responsible for sorting and distributing incoming documents into predetermined categories. High school diploma or GED.
Estimated: $35.1K - $44.5K a year
1d
Server Assistant
Punch Bowl Social —Sacramento, CA
Helping the team create memorable guest experiences by refilling and running drinks and quickly clearing the table when a guest has departed.
$16 an hour
Quick Apply
CC/PS Teacher Assistant
MEXICAN AMERICAN OPPORTUNITY FOUNDATION —Soledad, CA
Assist teacher in group instruction and activities by teaching, preparation of materials, demonstrating, supervising play and activities, assisting to serve…
$18.50 - $19.15 an hour
Accounts Payable/Payroll Clerk/Office Assitant
Confidential —Cloverdale, CA
They will also be required to answer phones and give support to the Accounts Receivable and Estimating Departments. Processing of mechanical liens and releases.
$28 - $32 an hour
Quick Apply
5h
Entry Level Help Desk Technician
Pravis —Rancho Santa Margarita, CA
Our commitment to investing in the best hardware and software ensures our team has the tools needed to excel. Record technical issues and solutions in logs.
$48,000 - $60,000 a year
Quick Apply
3d
Landscape Associate, Caltrans (JC-437690)
Caltrans - CA Dept. of Transportation —Monterey, CA
Our commitment to work-life balance ensures you have time to recharge and pursue personal passions, while our dedication to job security guarantees a stable and…
$74,100 - $138,804 a year
Quick Apply
1d
The Ranch Winery Seasonal Winery Worker
E. & J. Gallo Winery —Saint Helena, CA
Gallo will comply with state and local laws prohibit discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace …
$21.25 an hour
Housekeeper Full Time
Sequoia Living —Greenbrae, CA
Prepares furniture placement, drapes, equipment for special events and social functions. We have medical and dental coverage or pay a cash stipend if you are…
$21.75 - $25.55 an hour
Quick Apply
20h
Call Center Representative
Mendocino Coast Clinics —Fort Bragg, CA
Receives all incoming appointment related calls for primary care and other depts. as the need arises. Also communicates with the hospital for ER follow up…
From $17 an hour
Quick Apply
Tobacco Enforcement
Boys & Girls Clubs of Fresno County —Weaverville, CA
All enrolled decoys must be available _for up to five years from the date of the decoy’s __last compliance check_ to provide a narrative report, declaration,…
$100 - $200 a day
Quick Apply
7d
Office Assistant
Northgate Commercial —Stockton, CA
Manage incoming and outgoing mail, including sorting, distributing, and processing mail items. Perform general office duties such as filing, photocopying, and…
$20 an hour
Quick Apply
1d
Dental Office Receptionist
Imperial Dental Specialties —El Centro, CA
Maintain a neat, clean and organized front desk at all times. Resolve any front desk issues quickly. Provide an excellent patient experience by greeting them…
From $16 an hour
Quick Apply
1d
Social Media Content Creator
Telzio, Inc. —Los Angeles, CA
Proficient in video editing and related tools. Collaborate directly with the Telzio team to produce content for Telzio’s social media channels.
$25 - $45 an hour
Quick Apply
4d
Dental Front Office
Children's Dental FunZone —California
Performing general office duties, such as answering telephones, photocopying, filing, and faxing. Verifying methods of payment and collecting payments as needed…
$19 - $23 an hour
Quick Apply
Warehouse Associate
California Fuels & Lubricants —Fontana, CA
Will require some driving for customer deliveries. *Work outside in all weather conditions.*. *Take initiative to problem solve and troubleshoot with results*.
$22 - $25 an hour
Quick Apply

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Workforce Optimization Analyst - Verint

Blue Shield of California - El Dorado Hills, CA

Apply Now

Job Details

Full-time $96,470 - $144,760 a year

Benefits

Work from home

Qualifications

7 years
Microsoft Excel
Analysis skills
Bachelor's degree
Forecasting
Pivot tables

Full Job Description

JOB DESCRIPTION
Your Role

The Workforce Management team partners with operations to ensure the contact centers are staffed appropriately to meet KPI’s while looking for opportunities to gain efficiency. The Workforce Optimization Analyst will report to the Sr. Manager of WFM. In this role you will analyze contact center trends, including call volumes, offline inventory, and call patterns to forecast workload needed to support various channels. The analyst will develop KPI reports and communicate with leaders on opportunities and risks to performance.

Your Work

In this role, you will:

Coach team members and acts as a functional SME
Anticipate and handle critical situations with solid business solutions
Analyze all CE operational workflows where inventory and/or call volumes dictate staffing/resources needs contact center trends (including call volumes and call patterns), claims and membership inventory to forecast workload needed to support various channels
Ensure member service needs are met through accurate forecasting in support of various business areas
Provide data and additional information to be used for capacity planning
Delivers results of analysis and recommendations to various business partners and leadership to support the Blue Shield of California mission
Create long term and short-term forecasts
Utilizes data from various workforce management tools to provide in-depth analysis of workload factors for lines of business with basic to highly complex member contact areas and/or back-office functions.
May instruct, guide and oversee the work of lower-level professionals and/or non-exempt staff.
Works closely with operations leaders to understand headcount levels, helps develop hiring plans and maintain staff plans.

QUALIFICATIONS
Your Knowledge and Experience

Requires a bachelor’s degree or equivalent experience
Requires at least 7 years of prior relevant experience
Requires experience in scheduling, forecasting or capacity planning to include advanced utilization of workforce management tools & data analysis tools, telecommunications tools, contact routing and workload delivery systems.
Requires Advanced Microsoft Excel skills to include pivot tables, formula usage, etc.
Experience in Contact Center and Claim Processing environments
Preferred 4+ years' experience demonstrating application of mathematical and analytical skills, problem-solving, and forecasting methodologies applicable to workload forecasting including correlation modeling

Pay Range:

The pay range for this role is: $96,470.00 to $144,760.00 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

ABOUT THE TEAM
Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California’s top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values:

Honest . We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
Human . We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
Courageous . We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That’s why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.

Two ways of working: Hybrid (our default) and office

Hybrid – In a business unit approved office a few times per year to 3 days per week, on average

Office – In a business unit approved office 4+ days a week, on average. If the role you’re applying for is deemed an “Essential Role,” the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

Apply Now

jobs in california

Workforce Optimization Analyst - Verint

After School Elementary School Robotics Teacher

Lab Research Associate - Pharmaceutical

Warehouse Coordinator

Dental Call Center Manager

Part Time Mail Clerk II

Server Assistant

CC/PS Teacher Assistant

Accounts Payable/Payroll Clerk/Office Assitant

Entry Level Help Desk Technician

Landscape Associate, Caltrans (JC-437690)

The Ranch Winery Seasonal Winery Worker

Housekeeper Full Time

Call Center Representative

Tobacco Enforcement

Office Assistant

Dental Office Receptionist

Social Media Content Creator

Dental Front Office

Warehouse Associate

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