20 Best guest service agent jobs (Hiring Now!)

Guest Services Agent
Ojo Spa Resorts —Ojo Caliente, NM
The successful applicant will be responsible for welcoming and registering incoming guests, scheduling desired services, inputting/accessing computer data,…
Estimated: $27.8K - $35.2K a year
Front Desk/Night Audit
AmericInn Dickinson —Dickinson, ND
Front Desk-Guest Service Agent (Full-Time Position) Responsible for assuring the highest level of guest satisfaction by providing superior customer service;…
$12 - $13 an hour
Quick Apply
Guest Service Agent
Extended Stay America —San Ramon, CA
The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines…
From $17 an hour
Quick Apply
1h
Hotel Evening Front Desk Agent
Sleep Inn & Suites Hays Kansas —Hays, KS
Welcome guests upon their arrival and assign rooms. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like…
Up to $12.50 an hour
Quick Apply
Front Desk Agent
The Surf Hotel —Buena Vista, CO
Respond promptly and professionally to all forms of communication, including phone calls, emails, and texts. Full-time employees receive one free room night and…
$18 - $20 an hour
Quick Apply
Guest Service Agent
Ruidoso Vacation Rentals —Ruidoso, NM
Create account records by effectively communicating with owners and guests via the reservation management system. Resolve owners and guest-related issues.
$17 an hour
Quick Apply
5h
Overnight Front Desk Agent
Gurney's Resorts —Montauk, NY
This role is responsible for greeting and check-in/check-out hotel guests courteously and efficiently, process all payments according to established hotel…
Up to $22 an hour
Quick Apply
14d
Guest Service Agent
Hilton Head Health —Hilton Head, SC
Duties include managing the welcome desk, handling the process for arriving and departing guests, organizing recreational activities for the guests including…
$17.00 - $19.50 an hour
Quick Apply
11d
Hotel General Manager
Slate Hospitality Group —Rhinelander, WI
Solicit sales for the property through planned, personal calls and telephone solicitations to local trade and professional associations/corporations, travel…
From $65,000 a year
Quick Apply
Guest Service Agent 3p-11p
Mountain Lake Lodge —Pembroke, VA
Welcome guests upon arrival and assign rooms. Register guests, collect necessary information (like contact details and exact dates of their stay).
From $14 an hour
Quick Apply
1d
Front Desk Agent
Soleil Management Hawaii (Sands of Kahana, Kahana Beach, Kahana Villa, Honokoa) —Lahaina, HI
Must be able to fully understand and use the front desk software, and must have general knowledge of the resort. Maintain a flexible work schedule.
$19 an hour
Quick Apply
Guest Services Representative
La Quinta Inn & Suites by Wyndham Yellowstone Airport —Belgrade, MT
Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.
$20 - $21 an hour
Quick Apply
Guest Service Agent
Smyth Tribeca —New York, NY
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. The Guest Service Agent is responsible for providing attentive,…
$20 - $25 an hour
17h
Front Desk - $18+ per hour
La Quinta by Wyndham —Portland, ME
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at…
$18.50 - $19.50 an hour
Quick Apply
Guest Service Agent
Hilltop Resort Owners Association, Inc —Steamboat Springs, CO
Answers all incoming calls following the phone etiquette on the Front Office Standards Manual. Responsible for upkeep of all areas in the front lobby accessible…
From $19.50 an hour
Quick Apply
17h
Front Desk Agent
Holiday Inn Express Ithaca —Ithaca, NY
We are currently looking for a FULL TIME 3pm-11pm front desk agent and a full-time swing shift front desk agent. Must have a flexible schedule.
From $15 an hour
Quick Apply
Front Desk Agent
Best Western Capital Helena —Helena, MT
Greet guests warmly and provide outstanding customer service at the front desk. Previous experience in a front desk or guest services role is preferred.
$15 - $16 an hour
Quick Apply
1h
Guest Service Agent
4Sight —Columbus, OH
Assist guests with inquiries about hotel services, amenities, and local attractions. Greet guests upon arrival and check them in and out of the hotel…
$19 - $20 an hour
Quick Apply
6h
Front Desk Agent
The Ballard Inn —Ballard, CA
Provide information to guests and potential guests about Inn policies, services and amenities. Answers reservation calls and responds to email requests.
$16.50 - $18.00 an hour
Quick Apply
2d
Guest Service Agent
Atlantis Adventures —Honolulu, HI
Responsibilities include reservations, guest check-in, and payment and voucher processing. Previous sales experience and computer proficiency required.
From $16 an hour
Quick Apply

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Guest Services Agent

Ojo Spa Resorts - Ojo Caliente, NM

Apply Now

Job Details

Full-time Estimated: $27.8K - $35.2K a year

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Food provided
Paid sick time

Qualifications

Hospitality
CPR Certification
Customer service
Microsoft Office
High school diploma or GED
First Aid Certification
Front desk
Computer skills
Cash handling
Communication skills

Full Job Description

Description:Our Spa Resorts in New Mexico offer a unique blend of luxury and tranquility. At Ojo Caliente Mineral Springs Resort & Spa, you can enjoy the healing waters that have attracted spa enthusiasts since 1868. Tucked away in a high-desert hideout surrounded by orange cliffs, our spa days include relaxing in mineral pools and experiencing our upgraded Historic Bath House with a new salt sauna and eucalyptus steam room. As an employee, you get free soaking (Monday – Thursday) with a guest and can also enjoy discounted spa treatments.
Why choose Ojo Caliente Mineral Springs Resort & Spa?
We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway.
What sets us apart?
It's our dedication to quality, innovation, and teamwork. We provide competitive compensation and foster a positive work environment.
Ojo Caliente Mineral Springs Resort & Spa in Ojo Caliente, NM is looking for positive, professional, and energetic Guest Services Agents to join it's front desk team!

A Guest Service Agent handles the daily front desk operations of the resort, ensuring the highest standards of service and the best possible experience for our guests, with prompt and courteous attention to their needs. The successful applicant will be responsible for welcoming and registering incoming guests, scheduling desired services, inputting/accessing computer data, providing any needed assistance and information and ensuring departing guests leave well-pleased with their stay. Must have front desk experience in the hospitality industry and be available to work a flexible schedule including days, nights, weekends and holidays.
Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.
Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Caliente Mineral Springs Resort & Spa awaits your expertise and passion.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
1. Handles daily front desk operations, ensuring the highest standards of service.
2. Welcomes incoming guests to the resort.
3. Registers guests in an efficient and friendly manner, with a smile.
4. Is prompt and courteous, paying great attention to detail.
5. Resolves guest issues in an empowered manner.
6. Maintains a calm, positive presence when confronted with difficult situations.
7. Communicates with other departments to resolve guest issues.
8. Uses various communication tools: guest texting app, radio, telephone.
9. Answers incoming phone calls in a prompt and friendly manner.
10. Uses systems at the front desk to process all data: V1, Agilysys.
11. Follows all operational policies (SOPs), including safety and security protocols.
12. Handles cash in accordance with all applicable procedures.
13. Supports other team members and departments as needed.
14. Maintains complete knowledge of all resort features and services.
15. Maintains a consistent presence at the front desk.
16. Checks guests out in a friendly and courteous manner, with a smile.
17. Welcomes guests back.
This summary of job functions is not meant to be all-inclusive. The employee may be asked to perform other reasonable duties as assigned by their supervisor or manager.
Requirements:1. Experience in a hospitality setting preferred.
2. High school diploma (or equivalent); hospitality degree or certificate a plus.
3. Computer skills, experience and aptitude to include MS Office software. Knowledge of property management systems a plus.
4. Reliability, punctuality and professional communication skills are critical.
5. Ability to work under pressure with a high level of patience and customer service.
6. Accurate cash handling skills required.
7. CPR and first aid certification a plus; willing to be trained in same.
8. Ability to work evenings, weekends, weekdays, and holidays required.
9. Ability to walk or stand and move about the resort (both indoors and outdoors) for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb stairs, push and pull items weighing up to 40 pounds.
10. The position requires manual dexterity; auditory and visual skills; the ability to follow written and oral instructions and procedures; and the ability to speak and communicate in a professional manner.
Ojo Spa Resorts Discounts and Perks:
Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa:

Mission based company with values you can trust
Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
Employee Assistance Program (EAP)
Paid Sick Time
Paid Time Off
Ongoing training to build critical skills for current and future roles
Numerous Growth & Developmental Opportunities
Competitive Compensation
Discounted Employee Lunch
Free Lunch/Dinner on Thanksgiving & Christmas
Employee Appreciation Lunches
Above and Beyond Awards - Ojo Bucks
Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
40% off Spa Treatments (includes private pools and private Ojitos)
40% off at the Restaurants
20% off at the Gift Shops
Discounted Lodging Rate
Hiking Trails

Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat
Ojo Caliente: Yoga Workshops (if space available)
Ojo Caliente Mineral Springs Resort & Spa is conveniently situated near several vibrant locales and scenic spots. Take a look at the distances below to see just how close we are to some popular destinations:

Only 25 miles away from Espanola, NM.
Abiquiu, NM, is located only 31 miles away from our resort.
Pojoaque, NM, is conveniently located only just 34 miles away.
Taos, NM, is a short 40-mile drive from Ojo Caliente.
Los Alamos, NM, is just 42 miles away.
Santa Fe is 50 miles away.

Apply today and become an integral part of the Ojo Caliente Mineral Springs Resort & Spa family. Make Ojo Spa Resort your next career move!
#LI-LF1

Job Type: Full-time

Apply Now

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