Slate Hospitality G
up, LLC is recruiting an expe
enced and
- tivated *Hotel
- eral Manager* fo
- ur *Cobblestone
- el and Suites
- pening soon in R
inelander
- I!
The g
- ral mana
- is the glue tha
- olds all mo
- g parts
- our business toge
. As a man
- r, you are expected to provide day-t
day leaders
- and direction by maximining financi
returns, driving de
- opment of team members, creating and maintaining a unique guest
perience, executing on b
nd standards, and building awareness of the hotel in the local community, all while maintaining operational and guest services standards as defined by Cobblestone Hotels and Slate Hospitality Group, LLC.
*FINANCIALS & ACCOUNTING*
· Analyze financials and data to drive revenues, future profitability, and maximum return on investment.
· Ensure all accounts are reconciled on a weekly basis and oversee the process of any overdue accounts.
· Review accounts payable daily and submit weekly.
· Use distribution channels and technology platforms to drive revenue and maximize market share.
· Ability to understand profit and loss statement, budgets, accounts receivable, accounts payable, payroll, bank deposits, inventories, and general accounting procedures.
*TEAM DEVELOPMENT.*
· Develop programs that drive improvements in team member engagement and are aligned with the service philosophy.
· Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
· Oversee any salary, disciplinary or staffing/human resources related actions in accordance with rules and policies.
· Monitor day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.
· Educate and train all team members in compliance with federal, state and local laws and safety regulations.
· Guarantee staff are properly trained and have the tools and equipment to carry out job duties.
· Ensure knowledge of all employee paperwork, handbooks, and policies is complete and enforced.
· Promote teamwork and quality service through daily communication and coordination with departmental management.
· Follow all labor laws in accordance with state and federal regulations.
*GUEST EXPERIENCE.*
· Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
· Drive improvement in guest satisfaction goals.
· Demonstrate brand loyalty by maintaining compliance with all required brand and service standards, and license agreement mandates.
· Make time to interact with guests, solicit feedback and build relationships.
· Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
· Audit and oversee the accuracy of all guest billing.
· Inspect rooms daily to ensure that housekeeping maintains quality.
*RESPONSIBLE BUSINESS.*
· Ensure that Cobblestone Hotels and Slate Hospitality Group, LLC standards are embraced and practiced by all team members, including oneself.
· Ensure a safe and secure environment for guests, team members and hotel assets in compliance with policies and procedures and regulatory requirements.
· Maintain relations with outside contacts.
· Act as public relations representative to raise awareness of the hotel and brand in the local community. Drive team member involvement in community organizations, activities and businesses.
· Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
· Develop and maintain rapport with competitive hotels, City Convention and Visitors Bureau, Chamber of Commerce, lead sources, clients, etc.
· Know and follow all safety standards and procedures.
*SALES & MARKETING.*
· Responsible for acquiring and maintaining a solid base of customers and accounts and for attaining a high occupancy and level of profitability.
· Solicit sales for the property through planned, personal calls and telephone solicitations to local trade and professional associations/corporations, travel agents, as well as other local and state organizations that could result in potential business for the hotel.
· Actively seek high revenue accounts and work to maintain a high level of business.
· Acquire and maintain a solid base of accounts towards attaining the property’s budgeted profit levels.
· Responsible for the development of a comprehensive property marketing plan and annual sales forecast.
· Handle all reputation management responsibilities for various websites, and promptly handle any complaints.
· Prepare a written sales call report on all outside calls made each week.
· Maintain an updated sales filing system.
· Follow-up on all meeting functions with the customer contact person and solicit future business.
· Responsible for third party requests, CVB bids and Hotel Planner.
· Assists in training employees on proper upselling techniques.
*SYSTEMS.*
Complete knowledge of Property Management System, Central Reservations System (CRS), all-time clock systems, lock programming, audit, PBX phone system, Expedia, Booking.com, TACS, Shit4, TripAdvisor, Google, C-Street, and SHG Portal
*EQUIPMENT.*
· Maintain all equipment on property in compliance with warranties, codes, and guideline
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Day shift
* Holidays
* Monday to Friday
* Night shift
* On call
* Weekends as needed
Education:
* High school or equivalent (Required)
Experience:
* Hotel management: 3 years (Required)
Ability to Relocate:
* Rhinelander, WI 54501: Relocate before starting work (Required)
Work Location: In person