20 Best guest service agent jobs (Hiring Now!)

Hotel General Manager
Slate Hospitality Group —Rhinelander, WI
Solicit sales for the property through planned, personal calls and telephone solicitations to local trade and professional associations/corporations, travel…
From $65,000 a year
Quick Apply
PT Front Desk Agent (3pm-11pm)
Landmark Hotel Group —Virginia Beach, VA
Answer Questions: Be the go-to person for guests who need information about the hotel or local attractions. Welcome Guests: Greet every guest with a warm smile…
Estimated: $25.8K - $32.7K a year
Quick Apply
21h
Front Desk Agent
Holiday Inn Express and Suites —Richland, WA
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and…
$16.28 - $17.00 an hour
Quick Apply
2d
Hotel Guest Service Agent
SpringHill Suites Las Colinas —Irving, TX
Provide driving directions to guests to local destinations. Assist fellow co-workers and Front Office leadership with the checking in and checking out of guests…
From $16.50 an hour
Quick Apply
21h
Guest Service Agent/Front Desk
Clarkson Inn —Potsdam, NY
Create reservations over the phone and in person, check in and check out guests in a respectful manner. Deal tactfully with difficult or irate guests.
$15.00 - $15.50 an hour
Quick Apply
10d
Front Desk Agent
Soleil Management Hawaii (Sands of Kahana, Kahana Beach, Kahana Villa, Honokoa) —Lahaina, HI
Must be able to fully understand and use the front desk software, and must have general knowledge of the resort. Maintain a flexible work schedule.
$19 an hour
Quick Apply
Guest Service Agent
Homewood Suites Ballantyne —Charlotte, NC
Schedule guest wake-up calls and reservations for the following day. Greet guests upon arrival, check them in and provide them with any information they need to…
$16.00 - $16.50 an hour
Quick Apply
1d
Front Desk Agent
Comfort Inn & Suites Mandan-Bismarck —Mandan, ND
Assist with other front desk duties as needed to ensure a seamless guest experience. Greet and welcome guests with a warm and friendly attitude.
$14 - $15 an hour
Quick Apply
1d
Guest Service Agent
Hampton by Hilton —Gonzales, LA
The successful candidates will answer incoming calls, process guests in a timely manner, inspect rooms and be able to handle multiple tasks at once.
$12 - $13 an hour
Quick Apply
Customer Service Agent
Port City Air —Portsmouth, NH
Greeting guests upon arrival and making them feel welcomed. We have an amazing part-time Customer Service position available at the terminal where you will…
$18 an hour
Quick Apply
10d
Guest Services Representative
La Quinta Inn & Suites by Wyndham Yellowstone Airport —Belgrade, MT
Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.
$20 - $21 an hour
Quick Apply
Front Desk Agent - 4 Diamond Hotel
The Edgewater Hotel —Seattle, WA
Keen eye for detail! - complete checklists, run reports, handle cash and other payments, make reservations for walk ins. Check guests in and out.
From $23 an hour
Quick Apply
Guest Service Agent
Hilton Head Health —Hilton Head, SC
Duties include managing the welcome desk, handling the process for arriving and departing guests, organizing recreational activities for the guests including…
$17.00 - $19.50 an hour
Quick Apply
11d
Guest Service Agent
SpringHill Suites Lindale —Lindale, TX
This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and…
Estimated: $25.6K - $32.5K a year
Quick Apply
1h
Full-Time Guest Service Agent
Hilton Garden Inn Woodbridge —Woodbridge, VA
Hilton Garden Inn Woodbridge is currently hiring for a full- time front desk representative. Take a look and apply! Do you love meeting new people and…
Estimated: $26.5K - $33.6K a year
Quick Apply
1d
Front Desk Agent (part time)
Courtyard by Marriott —Tukwila, WA
A valid driver's license is also required, as you may be asked to drive the shuttle on occasion. Assists guests by knowing hotel property, local attractions,…
From $21 an hour
Quick Apply
1d
Hotel Front Desk / Guest Service Agent
The Wolfeboro Inn / Wolfe's Tavern —Wolfeboro, NH
Receive and transfer all calls, voice messages, and mail of guests and hotel employees. Register guests and securely assign them a guest room and room key.
From $17 an hour
Quick Apply
1d
Guest Service Agent
Canad Inns Destination Centre Grand Forks —Grand Forks, ND
Attending to guests’ needs and requests. Employee Discounts, including meals, room rates, and more! Previous experience in the hospitality industry is a plus.
Estimated: $28K - $35.5K a year
Quick Apply
7d
Guest Service Agent - Hilton
Hilton Myrtle Beach —Myrtle Beach, SC
Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. Access guest history records to best service guests; maintain accurate…
$15 an hour
Quick Apply
8d
Guest Service Agent-Front Desk
Home2 Suites St. Augustine —Saint Augustine, FL
This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and…
Estimated: $30K - $32.3K a year
Quick Apply
3d

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Hotel General Manager

Slate Hospitality Group Rhinelander, WI

Quick Apply

Job Details

Full-time From $65,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Employment & labor law
3 years
High school diploma or GED
Hotel experience
Hotel management

Full Job Description

Slate Hospitality Group, LLC is recruiting an experienced and motivated Hotel General Manager for our Cobblestone Hotel and Suites opening soon in Rhinelander, WI!

The general manager is the glue that holds all moving parts of our business together. As a manager, you are expected to provide day-to-day leadership and direction by maximining financial returns, driving development of team members, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of the hotel in the local community, all while maintaining operational and guest services standards as defined by Cobblestone Hotels and Slate Hospitality Group, LLC.

FINANCIALS & ACCOUNTING

· Analyze financials and data to drive revenues, future profitability, and maximum return on investment.

· Ensure all accounts are reconciled on a weekly basis and oversee the process of any overdue accounts.

· Review accounts payable daily and submit weekly.

· Use distribution channels and technology platforms to drive revenue and maximize market share.

· Ability to understand profit and loss statement, budgets, accounts receivable, accounts payable, payroll, bank deposits, inventories, and general accounting procedures.

TEAM DEVELOPMENT.

· Develop programs that drive improvements in team member engagement and are aligned with the service philosophy.

· Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.

· Oversee any salary, disciplinary or staffing/human resources related actions in accordance with rules and policies.

· Monitor day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

· Educate and train all team members in compliance with federal, state and local laws and safety regulations.

· Guarantee staff are properly trained and have the tools and equipment to carry out job duties.

· Ensure knowledge of all employee paperwork, handbooks, and policies is complete and enforced.

· Promote teamwork and quality service through daily communication and coordination with departmental management.

· Follow all labor laws in accordance with state and federal regulations.

GUEST EXPERIENCE.

· Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.

· Drive improvement in guest satisfaction goals.

· Demonstrate brand loyalty by maintaining compliance with all required brand and service standards, and license agreement mandates.

· Make time to interact with guests, solicit feedback and build relationships.

· Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.

· Audit and oversee the accuracy of all guest billing.

· Inspect rooms daily to ensure that housekeeping maintains quality.

RESPONSIBLE BUSINESS.

· Ensure that Cobblestone Hotels and Slate Hospitality Group, LLC standards are embraced and practiced by all team members, including oneself.

· Ensure a safe and secure environment for guests, team members and hotel assets in compliance with policies and procedures and regulatory requirements.

· Maintain relations with outside contacts.

· Act as public relations representative to raise awareness of the hotel and brand in the local community. Drive team member involvement in community organizations, activities and businesses.

· Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.

· Develop and maintain rapport with competitive hotels, City Convention and Visitors Bureau, Chamber of Commerce, lead sources, clients, etc.

· Know and follow all safety standards and procedures.

SALES & MARKETING.

· Responsible for acquiring and maintaining a solid base of customers and accounts and for attaining a high occupancy and level of profitability.

· Solicit sales for the property through planned, personal calls and telephone solicitations to local trade and professional associations/corporations, travel agents, as well as other local and state organizations that could result in potential business for the hotel.

· Actively seek high revenue accounts and work to maintain a high level of business.

· Acquire and maintain a solid base of accounts towards attaining the property’s budgeted profit levels.

· Responsible for the development of a comprehensive property marketing plan and annual sales forecast.

· Handle all reputation management responsibilities for various websites, and promptly handle any complaints.

· Prepare a written sales call report on all outside calls made each week.

· Maintain an updated sales filing system.

· Follow-up on all meeting functions with the customer contact person and solicit future business.

· Responsible for third party requests, CVB bids and Hotel Planner.

· Assists in training employees on proper upselling techniques.

SYSTEMS.

Complete knowledge of Property Management System, Central Reservations System (CRS), all-time clock systems, lock programming, audit, PBX phone system, Expedia, Booking.com, TACS, Shit4, TripAdvisor, Google, C-Street, and SHG Portal

EQUIPMENT.

· Maintain all equipment on property in compliance with warranties, codes, and guideline

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Day shift
Holidays
Monday to Friday
Night shift
On call
Weekends as needed

Education:

High school or equivalent (Required)

Experience:

Hotel management: 3 years (Required)

Ability to Relocate:

Rhinelander, WI 54501: Relocate before starting work (Required)

Work Location: In person

Quick Apply

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