The Virtual Stylist / Customer Service Associate:
Collaborates with internal team members and communicates directly with customers. All communication requires an emphasis on professional and positive delivery of accurate information promptly. The role involves creating a unique style for each customer based on factors such as current trends and their available budget. In some positions, the focus may be on providing general suggestions to a broader group of customers rather than individualized advice.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Virtual online sessions with customers to offer personalized services of our product.
- Answer customer inquiries quickly and efficiently through various platforms including email, online chat, telephone, and social media platforms such as Instagram and Facebook.
- Process various customer service transactions including orders, returns, refunds, exchanges, and warranty claims within the appropriate software platform.
- Process customer inquiries promptly with accurate information and a positive tone of voice, whether written or verbal.
- Assist warehouse team with receipt of customer returns and refund processing, as needed.
- Assist with shipping and tracking as needed by the warehouse team.
- Assist with various projects as assigned by direct supervisor.
- Other duties as assigned.
EXPERIENCE AND REQUIRED SKILLS:
- 1 – 2 years’ related experience with e-commerce customer service is required.
- Strong customer service skills with a positive, enthusiastic, and energetic attitude.
- Proficiency with online chat, social media, and call center platforms required.
- Good computer skills with various transactional platforms for the processing of orders, returns, refunds, etc.
- Detail-oriented with strong writing, analytical, and organizational skills.
- Adaptable to a fast-paced environment with the ability to multitask concurrent priorities in an organized manner.
- Great interpersonal skills with the ability to work cohesively within a team environment.
- License Cosmetology
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal and state.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
License/Certification:
- Barbering License (Preferred)
- Cosmetology License (Required)
Shift availability:
Ability to Commute:
- Waukegan, IL 60087 (Required)
Ability to Relocate:
- Waukegan, IL 60087: Relocate before starting work (Required)
Work Location: In person