20 Best client services manager jobs in Oak Brook, IL (Hiring Now!)

Bilingual Intake/Client Services Manager
The Autism Therapy Group —Lombard, IL
Educate and answer questions from prospective clients on services offered by ATG. Make initial connection with clients and develop strong relationships with…
$55,000 - $80,000 a year
Quick Apply
14d
Property Management - Client Services Manager
GC Realty & Development, LLC —Roselle, IL
This type of growth requires a Client Services Manager with experience managing real estate investors(our clients) that own 1-11 scattered or small multi family…
$75,000 - $90,000 a year
Quick Apply
Client Services Manager
Wespath Benefits and Investments —Glenview, IL
Associate’s degree in business or related field or equivalent work experience. Bachelor’s Degree in business or related field.
$89,000 - $99,000 a year
Client Services Manager
Sound Specialists —Chicago, IL
Accepts incoming client requests and acts as level one technical support for client issues. Audits all service calls for proper billing.
Estimated: $78.9K - $99.9K a year
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Client Services Manager ( Chicago, IL )
The Mather Group —Chicago, IL
Effectively collaborating with respective client-facing teams and internal business groups to deliver and execute client transactions with a common goal of…
Estimated: $89.6K - $113K a year
Client Services/Call Center Manager
All-Stat Portable —Skokie, IL
Having a bachelor’s degree in customer care management preferred. Ensuring the customer services unit of an organization delivers courteous and polite services…
Estimated: $49.1K - $62.1K a year
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Contact Center Supervisor
UChicago Medicine AdventHealth Great Lakes —Hinsdale, IL
Associate's Degree in Healthcare Administration, Business or a related field OR,. Monitors inbound/outbound call activities and manages escalations; provides…
$24.58 - $36.87 an hour
9d
Customer Experience Manager - Victoria's Secret - Chicago Premium Outlets - Aurora, IL
Victoria's Secret —Aurora, IL
The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team,…
$23.00 - $31.40 an hour
1d
Senior Client Services Manager - Carrier Practice
Gallagher —Rolling Meadows, IL
Has completed training and/or certification courses to demonstrate knowledge in these areas. Understands drivers of risk, key individuals within the company and…
Estimated: $91.3K - $116K a year
Supervisor Call Center
Alliant Credit Union —Chicago, IL
Monitor phone calls, conduct side-by-side coaching and provide real-time feedback, motivation and recognition to assigned team and assigned programs.
$58,000 - $75,000 a year
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Client Integration Manager
HSBC —Chicago, IL
Partner with clients to develop a strong understanding of their technical infrastructure to support system integration to the HSBC digital tools and solutions.
$75,000 - $155,000 a year
Dedicated Client Service Team Lead
BMO US —Chicago, IL
Participates on client calls as required. Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an…
$87,000 - $161,400 a year
3d
Customer Experience, Program Manager - Central / Northeast
iRhythm Technologies —Chicago, IL
The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at…
$99,800 - $145,400 a year
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3d
Manager, Member Contact Center (Call Center)
Great Lakes Credit Union —Chicago, IL
Remain in compliance with all applicable federal and state laws, rules, and regulations. Exercise discretion and independent judgment in interpreting digital…
$71,718.00 - $83,252.07 a year
Quick Apply
Manager, Client Operations
Publicis Media —Chicago, IL
Support a defined and codified welcome process (Infinite Roar) and continue to improve/evolve process of new hire orientation and navigation (i.e. systems and…
Estimated: $77.7K - $98.4K a year
Quick Apply
Customer Care Team Lead
PLS Financial Services, Inc. —Oak Brook, IL
Educate customers by answering financial products and service questions and suggesting information about other products and service. Ability to lift 15 lbs.
Estimated: $34.3K - $43.5K a year
Call Center Lead (Nights/Weekends)
Accel Entertainment Gaming —Burr Ridge, IL
Your role includes handling in-bound service calls, troubleshooting, dispatching field personnel, training, coaching, and developing your team, and documenting…
$50,000 - $58,000 a year
Quick Apply
Senior Manager, Customer Success
Tropic —Chicago, IL
This person will build cross-functional strategic plans, lead meetings with senior stakeholders, and make recommendations to the VP of Customer Success all in…
Estimated: $114K - $144K a year
Quick Apply
17h
Service Manager
Cintas —Lombard, IL
Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and…
Estimated: $70.6K - $89.3K a year
6d
Customer Support Manager - Illinois
Motorola Solutions —Schaumburg, IL
Manage sub-contractors deliverables and adherence to agreed scope and outcomes. Motorola Solutions is a world leader in the field of professional mobile…
Estimated: $84K - $106K a year
9d

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Bilingual Intake/Client Services Manager

The Autism Therapy Group - Lombard, IL

Quick Apply

Job Details

Full-time $55,000 - $80,000 a year 14 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
Referral program

Qualifications

Bilingual
Spanish
Applied behavior analysis
Management
Sales
Customer service
Intake
11+ years
Bachelor's degree
Client services
Organizational skills
Leadership
Communication skills
Time management

Full Job Description

About ATG
The Autism Therapy Group’s mission is to provide - Life-changing support to empower clients, families, and communities impacted by Autism. We are a leading ABA provider for nearly 15 years and service across Illinois, Wisconsin, and Texas. To learn more about ATG and our commitment to our employees, please visit the following profile which showcases that 88% of our employees believe ATG is a “Great Place to Work” - https://www.greatplacetowork.com/certified-company/7026082

Job Description

** Full-time Position**

We are seeking an experienced and resourceful Client Services Manager to oversee the day-to-day relations with our clients. The Client Services Manager is the first point of contact with prospective families and plays a critical role in helping children with autism get the services they need.

To be successful in this role, you should be highly organized and detail-oriented. Top candidates will also have excellent interpersonal skills, with a strong aptitude for great customer service.

Bilingual Client Services Manager Responsibilities:

Interact with people, be empathetic, compassionate, and have a high desire to help others
Educate and answer questions from prospective clients on services offered by ATG
Assist families in navigating the intake process and collecting the necessary forms and clinical documents. May including speaking with office of diagnosing physician, if needed
Work with prospective, new and existing clients to gather the correct insurance information needed to determine covered services/verification of benefits.
Collect needed forms and clinical documentation for authorization of services
Enter and organize prospective client information and received paperwork or clinical documentation into various electronic platforms
Schedule appointments/ tours and coordinate with teams across locations
Assist the clinical teams in gathering background information regarding each prospective client prior to tours or intake assessments
Interact with the billing, clinical team and scheduling team via regularly scheduled meetings or as needed
Follow up with families after scheduled tours for feedback and direction on next steps
Make initial connection with clients and develop strong relationships with families
Follow up with all logistic-related communication from initial intake call to completed assessment
Exceed personal qualitative and quantitative key performance indicator (KPI) metrics
Categorize client's needs, clarify information, resolve, and provide solutions or alternatives
Own communication of status on all leads and referrals and report back positive progress in services
Assist in the client offboarding process by tracking discharge information and gathering discharge paperwork
Responsible for gathering family satisfaction data
Other duties as assigned

Qualifications:

Bachelor's degree (required), preferably in Business or related discipline
Prior experience in ABA is a plus
Advanced proficiency in Spanish required - 2+ years' experience in a customer service role - 1+ years’ experience in management position preferred
Experience in successful sales conversations
Excellent time management and high productivity
Be results-driven and respond positively to adjustments
Enthusiastic, high level of work ethic and integrity, assertive and strong desire to succeed
Ability to work independently and with a team in fast-paced and high-volume environment with emphasis on timeliness and accuracy
Strong leadership, organization, communication, problem solving skills
Ability to communicate effectively, both oral and written, with internal and external stakeholders at multiple levels
Ability to multi-task and shift priorities as needed and work as an individual contributor as well as part of a team in a fast paced and high-volume environment

Essential Job Functions

Ability to sustain long periods of sitting or standing
Excellent communications skills to effectively interact with prospective families, clients, etc.
Ability to bend, squat, lift, and lower a minimum of 20 pounds
Ability to communicate with your team through phone and email in a timely manner
Required to have reliable transportation to commute to and from work on a daily basis

All your information will be kept confidential according to EEO guidelines.

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Paid time off
Parental leave
Referral program
Vision insurance

Schedule:

Monday to Friday

Ability to Relocate:

Lombard, IL 60148: Relocate before starting work (Required)

Work Location: In person

Quick Apply

client services manager jobs in Oak Brook, IL

Bilingual Intake/Client Services Manager

Property Management - Client Services Manager

Client Services Manager

Client Services Manager

Client Services Manager ( Chicago, IL )

Client Services/Call Center Manager

Contact Center Supervisor

Customer Experience Manager - Victoria's Secret - Chicago Premium Outlets - Aurora, IL

Senior Client Services Manager - Carrier Practice

Supervisor Call Center

Client Integration Manager

Dedicated Client Service Team Lead

Customer Experience, Program Manager - Central / Northeast

Manager, Member Contact Center (Call Center)

Manager, Client Operations

Customer Care Team Lead

Call Center Lead (Nights/Weekends)

Senior Manager, Customer Success

Service Manager

Customer Support Manager - Illinois

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