We are seeking a Full Time Service Department Cashier/Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, schedule appointments, CSI follow up, and handle completed service transactions.
Volvo Cars Brooklyn is an elite new and pre-owned retailer of Volvo vehicles conveniently located in Industry City, respected as one of the most successful luxury and performance automotive dealers in the world. We have unmatched sales and service continuously from 2018-Present. Our soaring Sales and CSI reflect the professionalism and dedication to our clients and the lifestyle for which Volvo Cars Brooklyn has become known.
At Volvo Cars Brooklyn, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. Volvo Cars Brooklyn is always looking for a qualified, driven and professional individuals to join our sales and service teams to begin a career with our luxury dealerships.
What We Offer
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Long term job security
Health and wellness
Flexible Work Schedule
Discounts on products and services
Responsibilities
- Calculate the customer’s bill using the dealership’s computer system
- Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
- Make change accurately and issue receipts to customers
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Operate switchboard telephone system
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Assist the managers with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
- CSI follow up
Qualifications
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Experience with CDK, myKAARMA, and XTIME is a plus
- Available to work flexible hours on weeknights & weekends
- Ability to communicate customers' interests needs and requests to management and sales personnel
- Professional personal appearance
- Clean driving record
- New Car Dealership experience is a plus.
