20 Best Customer Service Representative jobs in Moorpark, CA (Hiring Now!)

Call Center Customer Service Specialist
BendPak —Agoura Hills, CA
Conduct outbound and inbound calls to customers to provide assistance and support. You must type no less than 45 words per minute with 95% accuracy and be…
$17 - $22 an hour
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Sales & Customer Service Representative
Hollywood Storage Center of Thousand Oaks —Thousand Oaks, CA
Excellent verbal communication and telephone skills in English. This full-time, permanent position includes *four ten-hour shifts per week* which includes…
From $18 an hour
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Customer Service Representative
Reset —Camarillo, CA
Founded over 40 years ago, RESET excels in supply chain logistics, field service, repair, and manufacturing of electro-mechanical devices.
$18 - $22 an hour
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11d
Customer Service/Sales Agent
Fred Loya Insurance —Simi Valley, CA
+ MONTHLY INCENTIVES* *+$1,000 Sign on Bonus*. If you are currently a *LICENSED INSURANCE AGENT*- We will pay you based on your experience.
$18 - $21 an hour
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5d
Customer Service Representative
Sun Air Jets, LLC —Camarillo, CA
Must have a valid driver’s license and successfully complete background check and DOT look-alike drug test. Successful handling of high volume inbound calls.
Estimated: $36.7K - $46.5K a year
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E-Commerce Customer Service Representative
HelloMary —Newbury Park, CA
Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Provide accurate information about products,…
$18 - $20 an hour
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Service Appointment Coordinator
Confidential —Thousand Oaks, CA
You will need to greet customers, answer their inquiries, and provide exceptional customer service. This information will help technicians prepare for each…
$18 - $20 an hour
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Customer Service Lead-Temporary
32 Bar Blues —Oxnard, CA
Strong capability in handling phone calls, voicemail, and emails efficiently. Address and resolve customer service issues in collaboration with the TMS…
$23 an hour
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Entry Level Customer Service Representative - Full Time
HSO Exec. —Port Hueneme, CA
This includes customer interactions, answering any questions regarding our clientele, executing revenue generation strategies, tracking results, and other…
$800 - $1,200 a week
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Customer Service/Logistics Coordinator
Purchasing 411 —Van Nuys, CA
Logistics-Customer Service Coordinator is a professional responsible for facilitating and executing customer orders by enabling accurate entry, execution and…
$22 - $24 an hour
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Customer Service Representative
Cedar Financial —Calabasas, CA
Follow all state and federal collection laws. Communicate with customers with past due accounts via telephone or written communication.
$17 - $18 an hour
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Commercial Insurance Admin – CSR - Administrator - Cert Processor
JVRC Insurance Services —Westlake Village, CA
Answering phones and running multi-line phone system. At least 50 typing WPM. We are a well-established Commercial Insurance Agency looking for full time…
Estimated: $40.4K - $51.1K a year
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Customer Service Associate (Full-Time)
Confidential —Santa Clarita, CA
1-2 years of experience or education in Business, Marketing, Sales, Communications, or a similar field. Lead solution development efforts through networking and…
From $725 a week
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Customer Service Office Assistant
AMERICAN HAKKO PRODUCTS, INC. —Valencia, CA
Experience in a technical user support environment and troubleshooting electronics preferred but not required. Data entry: 1 year (required).
$19 - $22 an hour
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Client Service Coordinator
Ameriprise Financial —Westlake Village, CA
Oversee all rollovers/transfers: Coordinate with client(s) and outside companies to obtain and complete any required paperwork to consolidate accounts into…
$22 - $24 an hour
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Quality Assurance and Compliance Auditor
BendPak —Agoura Hills, CA
Monitoring calls to provide feedback regarding telephone etiquette, information provided, and adherence to company processes and procedures.
$17.50 - $20.50 an hour
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2d
CSR - Customer Service Representative
Elite Express Car Wash —Newbury Park, CA
You will be responsible for helping customers by providing product and service information and resolving technical issues. Job Types: Full-time, Part-time.
$17 an hour
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Customer Service Representative, Full-Time, (Camarillo, CA)
R&D Transportation Services Inc. —Camarillo, CA
Talks with participants, family and/or care providers, Regional Center personnel, and transportation vendors by phone (high volume inbound and outbound calls)…
$18 - $20 an hour
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Order Entry Specialist
U.S. Legal Support —Los Angeles, CA
Prepares legal packet via data entry, client preferences and system usage. We provide Order Entry Specialists with family and pet-friendly benefits, including…
$16 - $19 an hour
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Quality Control Specialist
Network Telephone Services —Woodland Hills, CA
Job duties include, but not limited to, handling incoming customer inquiries, working with associated departments to resolve customer issues, etc.
$19 an hour
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Call Center Customer Service Specialist

BendPak - Agoura Hills, CA

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Job Details

Full-time $17 - $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Flexible schedule
Referral program

Qualifications

Live chat
Jira
Bilingual
Microsoft Word
CRM software
Some college
Computer operation
Spanish
Sage
Microsoft Excel
Oracle
Microsoft Outlook
Customer service
Call center
Salesforce
Writing skills
ERP systems
Microsoft Office
High school diploma or GED
Analysis skills
Zendesk
Data entry
Organizational skills
Computer skills
Customer support
Typing
Data collection
Order entry
Grammar Experience
2 years
Communication skills
Order fulfillment
Lawson
Time management

Full Job Description

JOB SUMMARY:

The BendPak Call Center Customer Service Team is looking to add an enthusiastic and attentive representative with a talent for providing world class customer service in a fast-paced environment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition, retention, and revenue growth objectives. You must type no less than 45 words per minute with 95% accuracy and be comfortable with multi-tasking as you will be making or taking dozens of calls and chatting and emailing with dozens of our customers daily. You will also process orders and quotations, prepare correspondence, and fulfill customer needs in a timely manner to ensure high customer satisfaction. You will directly interface with our customers to provide support across the entire sales cycle. You will field information and quote requests, through purchase order placement, order updates, order status and post-delivery support. You will also communicate with internal team members from Accounting, Warehouse, Sales, Shipping, etc. to provide accurate and timely information and updates to our customers.

KEY TRAITS AND CHARACTERISTICS:

· Able to focus on the big picture while being passionate about every minute detail.

· An excellent communicator and motivator comfortable working with cross-functional teams.

· Able to carry out the key warehousing activities of receiving, storage, and shipping.

· Able to plan warehouse space requirements and warehouse layout to optimize storage and distribution.

· Ability to meet multiple deadlines, prioritize work and keep projects moving forward.

KEY DUTIES AND RESPONSIBILITIES:

· Deliver exceptional customer service to our customers through email, chat, text, and phone correspondence.

· Understand customer needs and requirements.

· Processes customer purchase orders and change orders in ERP system.

· Effectively and proactively communicates with internal departments to gather information needed for order updates or ensure that orders are moving.

· Helps lead the customer compliments and complaints process, ensuring all complaints are being recorded and a resolution put in place in a timely manner.

· Conduct outbound and inbound calls to customers to provide assistance and support.

· Analyze customer needs and provide appropriate solutions or recommendations.

· Maintain accurate and detailed records of customer interactions and transactions.

· Handle customer inquiries, complaints, and escalations in a professional and timely manner

· Collaborate with other team members to ensure customer satisfaction.

· Work with customers daily to provide product and service information, address and resolve concerns, and process order requests and escalations.

· Document all customer activities, resolutions, requests, and complaints.

· Build sustainable relationships and trust amongst customers through open and interactive conversations.

· Interpret customer needs utilizing consultative and active listening skills to provide tailored product/service recommendations.

· Manage customer complaints with empathy, ease, and efficiency, provide effective solutions, and escalate to necessary departments to ensure a prompt resolution.

· Go the extra mile to engage and support customers.

· Respond promptly to customer inquiries.

· Handle and resolve customer issues.

· Obtain and evaluate all relevant information to handle inquiries and complaints.

· Process orders, forms, applications, and requests in a timely manner.

· Keep up to date with new product and service changes as they occur.

REQUIREMENTS AND TECHNICAL COMPETENCIES:

· Some college preferred. High school diploma, general education degree or equivalent is required.

· 2+ years’ experience in Customer Service, Call Center, Order Processing, or related field

· Excellent knowledge of MS Office, including Outlook, MS Word, and MS Excel

· Working experience of relevant computer applications and general Internet use

· Ability to type 45-60 WPM with 95% accuracy.

· Professional communication and oral skills required, most importantly writing and grammar accuracy.

· Working knowledge of ERP programs, SAGE, SAP, ORACLE, INFOR, LAWSON, etc.

· Working Knowledge of customer service ticketing systems, Zendesk, Freshdesk, Jira, etc.

· Working Knowledge of CRM programs, Goldmine, Pipedrive, Salesforce, etc.

· Knowledge of customer service principles and practices

· Knowledge of administrative procedures

· Professional demeanor

· Comfortable performing repetitive tasks.

· Highly motivated and target-driven

· Prioritizing, time management and organizational skills

· Strong listening skills

· Problem analysis and problem-solving

· Demonstrated high-level attention to detail and accuracy.

· Data collection and order entry skills

· Customer service orientation

· Ability to analyze and research data and resolve discrepancies.

· Ability to employ deductive reasoning and critical thinking skills.

· Ability to seek out information and resolve issues.

· Ability to analyze complex data and make recommendations.

· Ability to calculate and process information quickly and accurately.

· Effectively organize, prioritize, and handle multiple tasks to meet recurring deadlines.

· Learn new concepts quickly and accurately.

· Comfortable working autonomously and independently but within a team in a fast-paced environment

· Bilingual a plus.

WORK ENVIRONMENT and PHYSICAL DEMANDS:

· This job operates in a professional office environment and typical of a call center operation.

· This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines and various computer programs.

· The Call Center Customer Service Specialist is routinely required to sit, stand, walk, climb stairs, touch, see, hear, occasionally operate machinery, and occasionally lift up to 45 pounds.

· While performing the duties of this job, the employee is regularly required to walk, talk, and hear as well as sit for long periods of time.

· The noise level in the work environment is typical of that of an office.

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 39 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance

Experience level:

2 years

Shift:

Day shift

Weekly day range:

Monday to Friday

Work setting:

Call center
In-person

Ability to commute/relocate:

Agoura Hills, CA 91301: Reliably commute or planning to relocate before starting work (Required)

Education:

High school or equivalent (Required)

Experience:

Customer service: 2 years (Required)
Customer support: 2 years (Required)
ERP systems: 2 years (Required)
CRM software: 2 years (Required)
Live chat: 2 years (Preferred)
Call center: 2 years (Required)
Data entry: 2 years (Required)
Computer operation: 2 years (Required)
Typing(45WPM): 2 years (Required)

Language:

Spanish (Preferred)

Ability to Commute:

Agoura Hills, CA 91301 (Required)

Work Location: In person

Quick Apply

Customer Service Representative jobs in Moorpark, CA

Call Center Customer Service Specialist

Sales & Customer Service Representative

Customer Service Representative

Customer Service/Sales Agent

Customer Service Representative

E-Commerce Customer Service Representative

Service Appointment Coordinator

Customer Service Lead-Temporary

Entry Level Customer Service Representative - Full Time

Customer Service/Logistics Coordinator

Customer Service Representative

Commercial Insurance Admin – CSR - Administrator - Cert Processor

Customer Service Associate (Full-Time)

Customer Service Office Assistant

Client Service Coordinator

Quality Assurance and Compliance Auditor

CSR - Customer Service Representative

Customer Service Representative, Full-Time, (Camarillo, CA)

Order Entry Specialist

Quality Control Specialist

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