20 Best work from home jobs in Chicago, IL (Hiring Now!)

Patient Access Specialist- Customer Service, Full time, Days (Remote - Must reside in IL, IN, IA, or WI)
Northwestern Memorial Healthcare —Chicago, IL
Proficiency in computer data-entry/typing. Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone…
Quick Apply
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Accounting Consultant I
Allstate —Illinois
Performs and evaluates basic trend analysis (e.g., competitor analysis, risk management, financial). Capable of independent work with management guidance on new…
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1h
Accounting Analyst III
Allstate —Illinois
Monthly close and related processing and analysis (e.g. account analysis, preparation of journal entries). Implementing, reporting, and communicating the impact…
$41,200 - $70,150 a year
AI Training for Italian Writers
Outlier Ai —Chicago, IL
Enrollment or completion of an undergraduate program in a humanities field or field related to writing. Your earnings from ongoing projects are sent out weekly.
Up to $20 an hour
Customer Service Rep
Hayes Handpiece Franchises, Inc. —Chicago, IL
Excellent telephone etiquette, ability to answer a high volume of calls, effective dispute resolution. This position is responsible for receiving telephone…
Estimated: $37.1K - $47K a year
Quick Apply
AI Training for Japanese Writers
Outlier Ai —Chicago, IL
Enrollment or completion of an undergraduate program in a humanities field or field related to writing. Your earnings from ongoing projects are sent out weekly.
Up to $31 an hour
Remote Licensed Mental Health Therapist
Grow Therapy —Chicago, IL
*Flexibility: *Set your schedule with no visit minimums or after hour calls. *Free, hassle-free credentialing with major insurers:* Under the Grow umbrella you…
$72 - $118 an hour
Application Support Representative (Remote)
Enova International —Chicago, IL
Effectively manage incoming calls, adeptly assisting customers in navigating the loan application process. Following the completion of training, you will handle…
$17 an hour
Quick Apply
4d
Helpline Agent
Alzheimer's Association —Chicago, IL
Appropriately refer complex, high risk, and crisis calls to Care Consultants. They collect constituent data, assess callers including identifying high risk,…
$19 - $23 an hour
Call Center Agent
Unique Visions Of Rock Hill —Chicago, IL
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service…
$19.21 - $30.17 an hour
Quick Apply
3d
Health & Benefits - Customer Service Representative / Support Specialist (Remote)
Inspira Financial —Oak Brook, IL
Handle all incoming and outgoing customer phone calls. The Support Specialist is a key role in supporting customer requests and answering inquiries.
$19.33 an hour
Quick Apply
7d
AI Training for Korean Writers
Outlier Ai —Chicago, IL
Enrollment or completion of an undergraduate program in a humanities field or field related to writing. Your earnings from ongoing projects are sent out weekly.
Up to $31 an hour
Call Center Rep (Remote)
City Colleges of Chicago —Chicago, IL
Answers incoming calls received through the Call Center and assists callers with questions related to any of the district’s seven college campuses.
Estimated: $36.4K - $46.1K a year
17h
Administrative Assistant
I-Clean Facility Services —Chicago, IL
*Administrative Support:* Assist with general administrative tasks such as filing, data entry, and office organization. Competitive salary and benefits package.
$20 - $25 an hour
Quick Apply
6d
Customer Support Specialist
Sonoma Construction, LLC —Chicago, IL
You will be accountable to troubleshoot any problem occuring to the customers regarding the products. You will be expected to have a thorough knowledge about…
Estimated: $40.7K - $51.5K a year
Quick Apply
5d
Outside Sales Representative (B2B)
Citywide Building Maintenance Inc. (Itasca, IL) —Itasca, IL
Conduct tele-prospecting calls and face-to-face meetings daily to prospects. Patience to deal with customer issues and calls that do not end in a sale.
$50,000 - $55,000 a year
Quick Apply
6d
Human Resources Manager
The Global FoodBanking Network —Chicago, IL
Collaborate with our third-party payroll administrator and Finance to maintain compliance with federal, state, and local laws and regulations, including tax…
$73,100 - $91,400 a year
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5d
Credit and Data Analyst
Ebm Inc —Elk Grove Village, IL
The basic purpose of the Credit Analyst is to facilitate credits and collections responsibilities on a diverse portfolio of contractor, industrial and municipal…
$20 - $21 an hour
Quick Apply
23h
Business/Systems Analyst
7MILES GLOBAL Ad Solutions LLC —Chicago, IL
Technical Proficiency: *Familiarity with project management tools, requirements management tools, and software development tools.
$55 - $65 an hour
Quick Apply
6d
AI Training for Simplified Chinese Writers
Outlier Ai —Chicago, IL
Enrollment or completion of an undergraduate program in a humanities field or field related to writing. Your earnings from ongoing projects are sent out weekly.
Up to $20 an hour

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Patient Access Specialist- Customer Service, Full time, Days (Remote - Must reside in IL, IN, IA, or WI)

Northwestern Memorial Healthcare - Chicago, IL

Quick Apply

Job Details

Full-time 3 hours ago

Benefits

Tuition reimbursement
401(k) matching
Loan forgiveness

Qualifications

Customer service
Medical office experience
English
High school diploma or GED
Computer skills
Typing
2 years
Communication skills
Time management

Full Job Description

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
Responds to questions and concerns.
Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
Maintains patient confidentiality per HIPAA regulations.
Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
Correctly identifies and collects patient demographic information in accordance with organization standards.
Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
Reaches out to patients to schedule an appointment as defined.
Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
Informs patients of any issues with securing the financial account for their encounter.
Completes out-of-pocket estimations as requested by patients.
Provides training and education as needed.
Manages work schedule efficiently, completing tasks and assignments on time.
Completes other duties assigned by manager.
Cross-training between various departments will take place to ensure coverage.
Participates in Quality Assurance reviews to ensure integrity of patient data information.
Uses effective service recovery skills to solve problems or service breakdowns when they occur.
Utilizes department and hospital policies and procedures to complete assigned tasks.
Adheres to all department policies and compliance requirements.
Avoids putting patient in financial or safety risk.
Other duties as assigned.

Communication and Collaboration:

Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
Collects authorization numbers in appropriate systems as applicable.
Provides professional and constructive environment for communication across units/departments and resolves operational issues.
May attend intra/interdepartmental meetings which involve walking within NM Campus.
Communicates customer satisfaction issues to appropriate individuals.
Demonstrates teamwork by helping co-workers within and across departments.
Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care.
Accommodates all levels of communication ability.

Technology:

Utilizes multiple online order retrieval systems to verify or print the patients order.
Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.
Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.
Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.
Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.

Efficiency, Process Improvement, and Business Growth:

Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records.
Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system.
Understands departmental and individual quality metrics.
Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
Participates in departmental quality improvement activities.
Provides ideas and suggestions for process improvements within the department.
Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
Adjusts processes as needed to meet standards.
Uses organizational and unit/department resources efficiently.
Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information.
Understands that schedule may change to reflect shifting business needs.
Evolves and learns as healthcare policies change.

EOE including Disabled and Veterans.

Qualifications

Required:

High School diploma or equivalent.
2-3 years customer service or medical office experience.
Excellent interpersonal, verbal, and written communication skills.
Proficiency in computer data-entry/typing.
Excellent verbal and written communication skills.
Ability to read, write, and communicate effectively in English.
Basic Computer Skills.
Ability to type 40 wpm.
Ability to multi-task.
Customer service oriented.
Excellent organizational, time management, analytical, and problem solving skills.

Preferred:

Additional education.
Additional language skills.
Healthcare finance and/or healthcare insurance experience.
Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Quick Apply

work from home jobs in Chicago, IL

Patient Access Specialist- Customer Service, Full time, Days (Remote - Must reside in IL, IN, IA, or WI)

Accounting Consultant I

Accounting Analyst III

AI Training for Italian Writers

Customer Service Rep

AI Training for Japanese Writers

Remote Licensed Mental Health Therapist

Application Support Representative (Remote)

Helpline Agent

Call Center Agent

Health & Benefits - Customer Service Representative / Support Specialist (Remote)

AI Training for Korean Writers

Call Center Rep (Remote)

Administrative Assistant

Customer Support Specialist

Outside Sales Representative (B2B)

Human Resources Manager

Credit and Data Analyst

Business/Systems Analyst

AI Training for Simplified Chinese Writers

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