Description:
Job Title: Store Manager
FLSA: Hourly
Reports to: Regional Director
ABOUT US:
Go! Retail Group is based in Austin, Texas. We are an established retailer with a passion for innovation, operations and community. The parent company to Go! Stores, Attic Salt Stores, Toys”R”Us Flagship, Calendars.com, NIQUEA.D, Snoozimals and Tiny Headed Kingdom.
We are the dominant retailer of calendars, games and toys products in shopping centers nationwide. We opened our first stores in 1993, and operate 200 year-round stores and 600 seasonal stores in malls, outlets, shopping centers, and lifestyle centers across the United States. In addition, we operate 3PL services and manage two large distribution centers.
Go! Retail Group boasts an admirably stable workforce, with many employees having more than 10 years of tenure. For more information on our company, visit www.goretailgroup.com.
Our Values:
We are a family-owned business and believe in operating responsibly and with heart.
Our values are the foundation to our business.
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Innovate and collaborate: We never want to stop dreaming and bringing ideas to life as a team.
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Integrity and transparency: How we show up in everything we do matters to us.
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Community: We take pride in being a supportive and flexible employer, building deep relationships with our partners, and have a positive impact on our diverse communities and ecosystems.
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Fun: At the core, Go! Retail Group is about bringing joy to our customers. The process to get there should be fun and challenging.
We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. Attic Salt is an equal opportunity employer and welcomes everyone to our team.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). Not required.
Do you love retail? Are you a passionate person looking to grow and be inspired? Are you interested in a unique retail experience that values growth, creativity, and community? At Attic Salt, we are growing our fleet of stores, 60 and counting, and we’d love to connect with you!
Attic Salt’s mission is to lift people up by celebrating and recognizing uniqueness, curiosity, individualism, community and creativity. We believe in the power of connection, a smile, the feeling of being seen and understood, and a good laugh! We love to support people on the journey of discovery, passion, purpose and joy. If you are looking to be a part of this mission, join our team!
Attic Salt is seeking a highly-motivated, passionate individual who is currently en route to growing their career in the retail industry to be a brand leader as our Store Manager.
Store Manager
The Store Manager is expected to assume a business ownership-type role which will ultimately hold responsibility and accountability for the effective completion of daily operations of the store as well as the longevity and sustainability of the business at hand. As the team lead, the Store Manager will be in charge of effectively hiring, teaching, training, and coaching a team with the objectives of achieving sales goals, meeting visual merchandising standards, team development, and delivering operational excellence. Furthermore, the store manager is expected to comprehend and deliver sound sales results by displaying competency of sales data analytics and executing a business plan accordingly to achieve store sales objectives. The Store Manager must embody our mission and reflect Attic Salt’s core values in order to provide a worthwhile experience that is both positive and rewarding for all Attic Salt team members, customers / guests, and the overall needs of the business.
Responsibilities of Store Manager includes, but not limited to:
Leadership
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Hold accountability in maintaining, recruiting/ hiring a staff capable of smoothly running day-to-day operations and the needs of the business
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Inspire and motivate team by illustrating a clear vision of goals and objectives to be completed through teamwork and honest efforts
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Develop a store culture of continuous growth and accountability through the development of positive employee relations such as on the spot coaching, continued training and leading a quality team
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Coach team members in developing a store atmosphere that is conducive to a fun and inviting shopping experience emphasizing a culture of excitement and enthusiasm for the products, a culture that is also guest-centric.
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Provide and communicate clear expectations of Attic Salt standards and practice leadership training in holding team members accountable for their performance and behavior
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Create a strong team that stays connected to customer needs, anticipating customer changes, and meeting customer challenges
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Deliver constructive feedback in timely manner that prompts developmental training, coaching, and/or conflict resolution
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Deliver mid-year and annual reviews for all employees, discussing topics such as KPI performance, progress reports, strengths and opportunities, and micro-goals Our system doesn’t track KPI accurately or very minimal
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Drive team morale by celebrating successes involving great employee performance, achievement of sales goal, great attention to detail, etc.
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Ability to work a flexible schedule to meet the needs of the business, including but not limited to holidays, nights, and weekends.
Sales Data Analysis and Planning
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Establish strategic sales plan to generate and drives sales and increases KPIs at all store levels: employees, store, and departments
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Analyze employee KPIs + store KPIs to drive team morale and make real-time strategic business plans to drive revenue growth
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Demonstrate and successfully train an elevated level of customer engagement through impactful conversations and use of product knowledge through selling scenarios and practices as well as leading by example
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Ability to manage a sales floor by delegating tasks effectively, ensuring the sales floor remains consistently stocked, team members are sales floor aware and zoned, and store atmosphere is reflective of our company core values
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Ability to assess critical responses to KPIs by developing micro-goals, business plans using sales data analytics
Communication
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Ability to communicate important company information to its respective departments
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Ability to communicate product knowledge, KPI performance, and any necessary constructive feedback to team members and home office departments with follow-up skills
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Ability to communicate any needs of the business, articulate store opportunities or issues with a solution-oriented mind
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Ability to deliver clear and concise communication to other team members of Attic Salt, including store staff, corporate office, and guest communication.
Store Operations
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Ensure that all staff members remain updated on company policies, store promotions; and is competent in maximizing the technological resources to aid and improve upon any employee and guest experience
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Ensure staff is optimizing the guest and team member experience by maximizing the use of technological resources such as but not limited to: POS, Workforce, Microsoft Office Suite, Google Drive, etc.
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Train and coach register operations such as POS and cash handling, etc.
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Evaluate stores sales and payroll goals and ensure day-to-day operations and schedules align accordingly to meet business needs.
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Ability to continuously challenge and educate team members on their competency in their store operational roles
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Ensure day-to-day operations including open/ closing store protocols are completed to Attic Salt standards
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Maintain safety standards, company policies, and inventory on store supplies and resources
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Consistently aim to reduce product loss through Loss Prevention training and maintaining Loss Prevention protocols
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Ensure financial goals are met, including appropriate staffing levels required to meet sales objectives while not exceeding payroll budgets
Visual Merchandising / Product
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Ability to process shipment and execute visual updates / floor changes to Attic Salt Visual Merchandising standards- held responsible for maintaining the cleanliness and hygiene with the safety of our employees and guest at the forefront
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Cultivate a strong partnership with the visual merchandising team and their marketing strategies
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Support product flow and delegate and train other team members on Attic Salt's visual merchandising standards
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Communicate effectively on any discrepancies, visual opportunities, or positive highlights
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Ability to quickly learn and embrace new product with a positive attitude and offer training on product knowledge
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Train other team members to market and sell products effectively
Requirements:
Qualification/ Basic Job Requirements:
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Minimum high school education or equivalent
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Minimum 2 years of retail or equivalent management experience preferred.
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Enthusiasm about being a impactful, innovative leader
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Self-motivated, passionate about the work you put out, lead with optimism and a solution-oriented mindset
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High integrity, accountability, reliability, and responsible individual who is open to feedback
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A sense of openness and adventure
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Knowledge in retail operations, sales, customer service, merchandising, inventory control, store budget preparation and loss prevention
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Staff Development Experience: Experience in staffing, coaching, conflict management, counseling, training and development
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Proficient computer skills, POS system and Microsoft office
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Store Managers must have a thorough understanding of, and ability to perform, all the duties and responsibilities of all subordinate positions including assistant store manager, key holders and sales associates
This job description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.
Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.
Physical and Mental Requirements/Work Environment:
The following are the physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, Attic Salt may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
_ Color Perception (Red, Green, Amber)
X Seeing
X Clear Speech
X Touching
X Hearing/Listening
X Finger
X Hand
X Dexterity
X Climbing
_ Ability to Mount and Dismount Forklift/Truck
X Pushing/Pulling
X Lifting (up to 30 pounds)
X Carrying (up to 30 pounds)
X Driving (local/over the road)
X Ability to move distances within and between locations/offices
X Standing for long periods of time
Mental/Reasoning Requirements:
X Reading-Simple
X Reading- Complex
X Writing- Complex
X Writing-Simple
X Basic Math Skills
X Analysis/Comprehension
X Judgment/Decision Making
X Clerical
Work Environment:
X Shift Work
X Works Alone
X Works with others
X Verbal Contact w/Others
X Face-to-Face Contact
X Inside
_ Outside
_ Extreme heat
_ Extreme Cold
_ Mechanical Equipment
X Noise
_ Pressurized Equipment
X Electrical Equipment
X High Places
X Moving Objects
_ Fumes/Odors
_ Hazardous/Materials
X Dirt/Dust
Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodations or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties and skills required of employees in this position.
