20 Best Senior Director jobs (Hiring Now!)

Senior Director of Customer Onboarding
Octo Search Partners —Remote
Bachelor’s degree in Business, Healthcare Administration, or a related field; Master’s degree preferred. Set strategic goals for the customer success team,…
$150,000 - $165,000 a year
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1h
Clinical Director, Care Management
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Valid driver’s license, auto insurance, and satisfactory criminal background check are required. Minimum education requirement: A master’s degree in social work…
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Senior Director of Long Term Care Services (Administrator)
Rockingham County, NH —Brentwood, NH
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Marketing Director Senior Living $80,000 Salary + Commission
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Must have current drivers license with good MVR and reliable transportation. Actively participate in the daily sales building efforts: conducting discovery and…
$80,000 a year
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Health Services Director (RN)
Laurelhurst House Assisted Living —Portland, OR
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8d
Hospice Assistant Director of Nursing- FULL TIME
Stein Hospice at the Wilf Campus for Senior Living —Somerset, NJ
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Director of Nursing, LPN
San Marino Retirement Community —Westminster, CO
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Director of Nursing
Wabash Senior Living and Rehab —Carmi, IL
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3d
Director of Nursing, RN - $10k Sign On Bonus
Artis Senior Living of Briarcliff Manor —Briarcliff Manor, NY
Perform thorough health assessments for each new resident, monitor the health status of all current residents, and ensure level care assessments and care plans…
From $120,000 a year
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Senior Director, Services Strategy and Design
Great Minds —Remote
Actively learn the state of the implementation, curriculum, and adult learning fields, including deep understanding of the role of technologies in these areas.
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Senior Tax Manager/ Tax Director
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Assistant Director of Nursing, RN
Artis Senior Living of Branford —Branford, CT
Assist with the development of service plans for each resident, being attentive to each resident as an individual and in accordance with the state assisted…
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Senior Director Performance Marketing
Erie Home —Toledo, OH
Bachelor’s degree in marketing, Business Administration, or a related field (MBA preferred). *Strategy Development and Execution: *Develop and implement…
$150,000 - $200,000 a year
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4d
Sales Director, Assisted/Independent Living
Cerenity Senior Care —Saint Paul, MN
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$64,000 - $70,000 a year
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SENIOR DIRECTOR OF OPERATIONAL EXCELLENCE
Chartwells K12 —Boston, MA
Creating content for field facing operator training for multiple audiences and collaborating with operators to determine the best format for adoptability and…
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3d
Executive Director - Senior Living
Palm Court Senior Living —Culver City, CA
Must possess a valid driver's license. Must be a Licensed Administrator in good standing and/or meet all applicable federal and state license requirements.
$165,000 a year
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Resident Care Director Assistant (LPN)
The Gary Residence —Montpelier, VT
Active LPN Vermont State license. Review all emergency calls for assistance by residents and complete a quality-action review on the treatment and handling of…
$60,000 - $65,000 a year
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Senior Director (NY, CT, MA, PA)
ALFF CONSTRUCTION LLC —Nebraska
O Work with company technologies to develop clients, manage staff, evaluate data, and resolve system issues. O Work with the management team to review proposals…
Estimated: $145K - $183K a year
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2d
Senior Director of Stores (Central Region)
Tory Burch —New York, NY
You have the ability to objectively assess the current state of the business through multiple sources - financials, customer feedback, employee performance,…
$195,000 - $255,000 a year
Float-Director of Nursing (RN)
Premier Choice Senior Management Group —Pequot Lakes, MN
Valid Registered Nurse (RN) license in the state of practice. Answers telephone and assists visitors at the facility. Works with administrator HIPAA program.
From $85,000 a year
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6d

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Senior Director of Customer Onboarding

Octo Search Partners Remote

Quick Apply

Job Details

Full-time $150,000 - $165,000 a year 1 hour ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft Powerpoint
Practice management
Microsoft Excel
Customer service
Healthcare Administration
Process improvement
Employee orientation
Master's degree
Bachelor's degree
Continuous improvement
Risk management
Relationship management
Computer skills
Contract negotiation
1 year
Business
Leadership
Medical terminology
Financial acumen
Communication skills
Negotiation

Full Job Description

Senior Director of Customer Onboarding

Are you a passionate leader with a knack for driving exceptional customer experiences and program implementations? Our client, a national healthcare group, is offering an amazing opportunity to be their new Senior Director of Customer Onboarding and lead the charge in transforming healthcare delivery! This pivotal role offers the opportunity to make a significant impact by guiding the successful launch of hospital programs and fostering a culture of collaboration and excellence. As the key point of contact for our clients, you'll ensure smooth, efficient, and engaging onboarding processes that set the stage for long-term success. Bring your strategic thinking, leadership prowess, and passion for customer satisfaction to a dynamic team dedicated to enhancing healthcare outcomes. Step into a role where your expertise will shine, and your contributions will make a difference from day one!

Position Summary:

The Senior Director of Customer Onboarding is a key leadership position responsible for leading the seamless onboarding and integration of new hospital programs. This role focuses on exceptional customer engagement and operational excellence throughout the onboarding process. The Senior Director acts as an informal leader across onboarding team members, setting strategy, championing process changes, and driving improvements.

Position Responsibilities: Essential

Oversee the execution of ~10 customer onboarding programs, ensuring strategic and operational goals are met.

Act as a primary liaison between the company and its clients, ensuring clear communication and effective problem-solving throughout the onboarding process.

Lead efforts to meet the organization's goal of reducing the average Time to Onboard (TTO) to less than 180 days.

Collaborate with clinical and multidisciplinary teams to implement effective staffing strategies and risk management processes.

Manage contract negotiations and comprehensive customer relationships throughout the onboarding journey.

Champion continuous improvement in the onboarding process to enhance customer satisfaction and operational effectiveness.

Provide comprehensive status updates and report directly to senior leadership on the progress and challenges of assigned programs.

Set strategic goals for the customer success team, ensuring alignment with the company’s broader objectives and driving initiatives that enhance customer onboarding processes.

Lead the development and implementation of innovative strategies and processes that improve the customer onboarding experience and reduce time to onboard.

Engage with senior stakeholders and participate in strategic discussions to advocate for customer needs and ensure resources are appropriately allocated to support onboarding activities.

Serve as an informal leader and subject matter resource to fellow Directors of Customer Onboarding.

Capable of operating nearly independently as an operational leader, requiring minimal oversight from the Vice President of Operations

Holds themselves to a high standard of collaboration, demonstrated leadership, and financial acumen.

Essential Skills/Credentials/Experience/Education

Passion for customer experience, relationship management and program implementation.

5 years+ proven track record in managing complex customer onboarding processes or similar leadership experience within the healthcare/medical services industry.

Strong strategic thinking and leadership skills, with the ability to work effectively as an individual contributor.

Excellent communication and negotiation skills, with a demonstrated ability to manage key stakeholder relationships.

Requires interpersonal skills to be able to interact effectively with all levels of hospital staff, medical staff, patients, governmental and other external agencies, and members of the general public in sensitive, delicate and/or complex situations. Must be able to make effective presentations before a variety of internal and external audiences.

Ability to thrive in a fast-paced environment.

Experience in process improvement, negotiations, and risk management.

Bachelor’s degree in Business, Healthcare Administration, or a related field; Master’s degree preferred.

Preferred Skills/Credentials/Experience/Education

Preferred Obstetrical experience and/or physician practice management experience.

Strong computer skills, and extensive experience in Word, Excel & PowerPoint.

Preferred understanding of medical terminology.

Knowledge of relevant state and federal healthcare regulations.

Job Type: Full-time

Pay: $150,000.00 - $165,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance

Schedule:

Monday to Friday

Education:

Bachelor's (Required)

Experience:

customer onboarding in a healthcare setting: 2 years (Required)
Obstetrical or Physician Practice Management: 1 year (Required)
Leadership: 3 years (Required)
Contract negotiation: 3 years (Required)
managing complex customer onboarding processes: 5 years (Required)

Willingness to travel:

50% (Required)

Work Location: Remote

Quick Apply

Senior Director jobs

Senior Director of Customer Onboarding

Clinical Director, Care Management

Senior Director of Long Term Care Services (Administrator)

Marketing Director Senior Living $80,000 Salary + Commission

Health Services Director (RN)

Hospice Assistant Director of Nursing- FULL TIME

Director of Nursing, LPN

Director of Nursing

Director of Nursing, RN - $10k Sign On Bonus

Senior Director, Services Strategy and Design

Senior Tax Manager/ Tax Director

Assistant Director of Nursing, RN

Senior Director Performance Marketing

Sales Director, Assisted/Independent Living

SENIOR DIRECTOR OF OPERATIONAL EXCELLENCE

Executive Director - Senior Living

Resident Care Director Assistant (LPN)

Senior Director (NY, CT, MA, PA)

Senior Director of Stores (Central Region)

Float-Director of Nursing (RN)

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