20 Best patient services representative jobs in Chicago, IL (Hiring Now!)

Patient Access Specialist- Customer Service, Full time, Days (Remote - Must reside in IL, IN, IA, or WI)
Northwestern Memorial Healthcare —Chicago, IL
Proficiency in computer data-entry/typing. Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone…
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3h
Patient Concierge
Smile Theory At Millennium Park —Chicago, IL
Bachelor's degree in a healthcare-related field or a related field. Assist in managing payments including collecting payments. Job Types: Full-time, Part-time.
$20.43 - $21.51 an hour
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6d
Patient Service Representative
Solve IT Strategies, Inc. —Chicago, IL
This is a 3-6 month contract with the potential for contract to hire.*. Schedule, reschedule and cancel appointments. High school or equivalent (Required).
$17 - $20 an hour
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Benefits Verification Representative - Buffalo Grove, IL - Work From Home
CVS Health —Chicago, IL
Experience receiving inbound calls and making outbound calls to patients to explain insurance benefits related to health insurance, and/or discussing patient…
$17.00 - $29.88 an hour
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6d
Benefits Verification Representative - Buffalo Grove, IL - Remote
CVS Health —Chicago, IL
Experience receiving inbound calls and making outbound calls to patients to explain insurance benefits related to health insurance, and/or discussing patient…
$17.00 - $29.88 an hour
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6d
Patient Service Representative
Shirley Ryan AbilityLab —Chicago, IL
Performs the daily operations of the clinic and Front Desk duties including: answering inbound calls, placement of outbound calls, monitoring of voicemail,…
Estimated: $40.4K - $51.1K a year
1d
Home Health Intake Nurse
Interim HealthCare —Alsip, IL
Must have nursing license (RN or LPN) in the state of Illinois. With the physician documented diagnosis, determines the home health indication and care goals…
$30 - $38 an hour
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12d
Registration Clerk
Northwestern Women's Health Associates —Chicago, IL
Schedule appointments and answer inquiries via phone systems. Prior experience as a medical registration clerk is preferred. Proficiency in a medical software.
$19 - $23 an hour
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13d
Patient Service Representative- Oncology F/T Days
Northwestern Memorial Healthcare —Chicago, IL
Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
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3d
Administrative Assistant
Kern Podiatric Group —Chicago, IL
_*Access to a reliable car and driver’s license is required for this position in order to run local errands (primarily mail pick-up and delivery and occasional…
$16 - $24 an hour
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11d
Patient Service Representative-Full time Days
Northwestern Memorial Healthcare —Chicago, IL
Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
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(Bilingual) Chicago, IL Social Services - Care Coordinator, MSW
UIC-Division of Specialized Care for Children —Chicago, IL
Master's degree from an accredited school or university in social or behavioral science or a related health specialty area.
From $52,000 a year
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Patient Care Coordinator
Aayu Clinics —Chicago, IL
Answer and assist all incoming telephone calls. Quality customer service to incoming patient inquiries. Employee Assistance Program: employer paid benefit for…
$21 - $24 an hour
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Health & Benefits - Customer Service Representative / Support Specialist (Remote)
Inspira Financial —Oak Brook, IL
Handle all incoming and outgoing customer phone calls. The Support Specialist is a key role in supporting customer requests and answering inquiries.
$19.33 an hour
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7d
Patient Services Representative
Fertility Centers of Illinois —Chicago, IL
Accountable for cash drawer, batching encounters, credit card receipts, cash and check payments, balancing payments and deposits, collecting co-payments and…
From $19 an hour
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Call Center Representative
Chicago Cosmetic Surgery and Dermatology —Chicago, IL
Taking patient messages for doctor or clinical personnel, transferring calls to appropriate extensions. Excellent customer service, communication skills and…
$19 - $21 an hour
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Call Center Agent
Illinois Dermatology Institute —Oak Brook, IL
Handle inbound and outbound calls in a timely manner. Route calls to appropriate offices. Strong phone and verbal communication skills along with active…
From $19 an hour
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Dental Receptionist / Patient Services Representative
American Dental Associates Ltd. —Chicago, IL
It is important that the prospective candidate understands how to communicate with patients and multi-task answering calls. Answers phone calls and emails.
Estimated: $34.6K - $43.8K a year
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Patient Service Representative - Call Center Scheduler
VitalSkin Dermatology —Chicago, IL
You are able to perform all aspects of a call center: manage a high volume of incoming calls in a small, centralized call center; obtain authorizations, as…
$18 - $20 an hour
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Patient Registration Representative / Call Center Rep
Alivio Medical Center —Chicago, IL
Will be responsible for providing patients with superior customer service that support Alivio Medical Center’s operations; act as a liaison between patients,…
Estimated: $33.5K - $42.4K a year
Quick Apply

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Patient Access Specialist- Customer Service, Full time, Days (Remote - Must reside in IL, IN, IA, or WI)

Northwestern Memorial Healthcare - Chicago, IL

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Job Details

Full-time 3 hours ago

Benefits

Tuition reimbursement
401(k) matching
Loan forgiveness

Qualifications

Customer service
Medical office experience
English
High school diploma or GED
Computer skills
Typing
2 years
Communication skills
Time management

Full Job Description

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
Responds to questions and concerns.
Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
Maintains patient confidentiality per HIPAA regulations.
Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
Correctly identifies and collects patient demographic information in accordance with organization standards.
Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
Reaches out to patients to schedule an appointment as defined.
Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
Informs patients of any issues with securing the financial account for their encounter.
Completes out-of-pocket estimations as requested by patients.
Provides training and education as needed.
Manages work schedule efficiently, completing tasks and assignments on time.
Completes other duties assigned by manager.
Cross-training between various departments will take place to ensure coverage.
Participates in Quality Assurance reviews to ensure integrity of patient data information.
Uses effective service recovery skills to solve problems or service breakdowns when they occur.
Utilizes department and hospital policies and procedures to complete assigned tasks.
Adheres to all department policies and compliance requirements.
Avoids putting patient in financial or safety risk.
Other duties as assigned.

Communication and Collaboration:

Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
Collects authorization numbers in appropriate systems as applicable.
Provides professional and constructive environment for communication across units/departments and resolves operational issues.
May attend intra/interdepartmental meetings which involve walking within NM Campus.
Communicates customer satisfaction issues to appropriate individuals.
Demonstrates teamwork by helping co-workers within and across departments.
Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care.
Accommodates all levels of communication ability.

Technology:

Utilizes multiple online order retrieval systems to verify or print the patients order.
Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.
Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.
Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.
Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.

Efficiency, Process Improvement, and Business Growth:

Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records.
Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system.
Understands departmental and individual quality metrics.
Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
Participates in departmental quality improvement activities.
Provides ideas and suggestions for process improvements within the department.
Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
Adjusts processes as needed to meet standards.
Uses organizational and unit/department resources efficiently.
Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information.
Understands that schedule may change to reflect shifting business needs.
Evolves and learns as healthcare policies change.

EOE including Disabled and Veterans.

Qualifications

Required:

High School diploma or equivalent.
2-3 years customer service or medical office experience.
Excellent interpersonal, verbal, and written communication skills.
Proficiency in computer data-entry/typing.
Excellent verbal and written communication skills.
Ability to read, write, and communicate effectively in English.
Basic Computer Skills.
Ability to type 40 wpm.
Ability to multi-task.
Customer service oriented.
Excellent organizational, time management, analytical, and problem solving skills.

Preferred:

Additional education.
Additional language skills.
Healthcare finance and/or healthcare insurance experience.
Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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patient services representative jobs in Chicago, IL

Patient Access Specialist- Customer Service, Full time, Days (Remote - Must reside in IL, IN, IA, or WI)

Patient Concierge

Patient Service Representative

Benefits Verification Representative - Buffalo Grove, IL - Work From Home

Benefits Verification Representative - Buffalo Grove, IL - Remote

Patient Service Representative

Home Health Intake Nurse

Registration Clerk

Patient Service Representative- Oncology F/T Days

Administrative Assistant

Patient Service Representative-Full time Days

(Bilingual) Chicago, IL Social Services - Care Coordinator, MSW

Patient Care Coordinator

Health & Benefits - Customer Service Representative / Support Specialist (Remote)

Patient Services Representative

Call Center Representative

Call Center Agent

Dental Receptionist / Patient Services Representative

Patient Service Representative - Call Center Scheduler

Patient Registration Representative / Call Center Rep

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