20 Best guest service agent jobs (Hiring Now!)

Guest Service Agent
Extended Stay America —San Ramon, CA
The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines…
From $17 an hour
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1h
Hotel Evening Front Desk Agent
Sleep Inn & Suites Hays Kansas —Hays, KS
Welcome guests upon their arrival and assign rooms. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like…
Up to $12.50 an hour
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Guest Service Agent
Ruidoso Vacation Rentals —Ruidoso, NM
Create account records by effectively communicating with owners and guests via the reservation management system. Resolve owners and guest-related issues.
$17 an hour
Quick Apply
5h
Front Desk Agent
The Surf Hotel —Buena Vista, CO
Respond promptly and professionally to all forms of communication, including phone calls, emails, and texts. Full-time employees receive one free room night and…
$18 - $20 an hour
Quick Apply
Guest Services Representative
La Quinta Inn & Suites by Wyndham Yellowstone Airport —Belgrade, MT
Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.
$20 - $21 an hour
Quick Apply
Guest Service Agent (On-Call)
Marriott International, Inc —Honolulu, HI
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank…
$24.87 - $31.09 an hour
9d
Front Desk Agent
Manhattan Guam Inc dba Royal Orchid Hotel —Tamuning, GU
Answer phone calls and respond to guest inquiries in a timely manner. Previous experience in hotel management or front desk operations preferred.
$9.25 - $9.75 an hour
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Front Desk Agent
Best Western Capital Helena —Helena, MT
Greet guests warmly and provide outstanding customer service at the front desk. Previous experience in a front desk or guest services role is preferred.
$15 - $16 an hour
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2h
Front Desk Agent
The Ballard Inn —Ballard, CA
Provide information to guests and potential guests about Inn policies, services and amenities. Answers reservation calls and responds to email requests.
$16.50 - $18.00 an hour
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2d
Guest Service Agent
TPI Staffing Group —Lebanon, NH
Assist guests with check-ins/check-outs. Handle guest registration, room assignments, and accommodating special requests whenever possible.
$17 an hour
Quick Apply
4d
Guest Service Agent
4Sight —Columbus, OH
Assist guests with inquiries about hotel services, amenities, and local attractions. Greet guests upon arrival and check them in and out of the hotel…
$19 - $20 an hour
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7h
Guest Service Agent
Hilltop Resort Owners Association, Inc —Steamboat Springs, CO
Answers all incoming calls following the phone etiquette on the Front Office Standards Manual. Responsible for upkeep of all areas in the front lobby accessible…
From $19.50 an hour
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18h
Leasing Agent - Property Management
The Apartment Store —State College, PA
Greet and qualify all prospects inquiring about apartments and answer all emails in a timely manner. Maintaining a high level of service while resolving…
$15 - $17 an hour
Quick Apply
10d
Guest Service Agent/Front Desk - The Cassara
The Cassara Carlsbad, Tapestry Collection by Hilton —Carlsbad, CA
Register guests into the computer, verifying reservation, address, and credit information. Informing and selling attraction tickets and referring guests to…
$19 an hour
Quick Apply
7d
Guest Service Agent
Trailborn Rocky Mountains —Estes Park, CO
Maintain a clean and organized front desk area. Greet and welcome guests in a friendly and professional manner. Assist with reservations and room assignments.
From $18 an hour
Quick Apply
Front Desk Agent
Doubletree Omaha —Omaha, NE
You will serve as a brand ambassador through every interaction with guests and be a member of our exceptional TEAM, ensuring guest satisfaction.
$16 an hour
Quick Apply
4h
Front Desk Agent
VI Resorts —Ocean Shores, WA
Answer and direct incoming phone calls to the appropriate person or department. Efficiently manage the guest registration process, ensuring a smooth check-in…
From $18.50 an hour
Quick Apply
7d
Guest Service Agent
Taylor-Made Deep Creek Vacations —McHenry, MD
Create account records by effectively communicating with owners and guests via the reservation management system. Resolve owners and guest-related issues.
Estimated: $27.2K - $34.4K a year
Quick Apply
Guest Service Agent
Canad Inns Destination Centre Grand Forks —Grand Forks, ND
Attending to guests’ needs and requests. Employee Discounts, including meals, room rates, and more! Previous experience in the hospitality industry is a plus.
Estimated: $28K - $35.5K a year
Quick Apply
7d
Front Desk Agent
Western Slope Suites —Parachute, CO
Valid Drivers license in good standing. Assist guests with inquiries and provide information about the hotel facilities and services.
$15 - $18 an hour
Quick Apply
1d

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Guest Service Agent

Extended Stay America - San Ramon, CA

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Job Details

Part-time | Full-time From $17 an hour 1 hour ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Life insurance
Referral program

Qualifications

Management
High school diploma or GED
Hotel experience

Full Job Description

Our Extended Stay San Ramon East location is in immediate need of Guest Service Representatives! The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

Watch A Day in the Life video for Guest Services Representative https://vimeo.com/showcase/5180017/video/290728320

MAJOR / KEY JOB DUTIES

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propery
Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
Periodic tours of the property to ensure the property is meeting brand standards.
Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
Cross training into the housekeeping and laundry areas so that assistance can be provided as needed.
Other duties as requested by the management team.

BENEFITS

Vision Insurance
401(k) Savings Plan
Employee Assistance Program (EAP)

Requirements

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors.
Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to apply good judgment at all times.
Ability to deal with problems, address and solve guest-related issues.

ENVIRONMENTAL JOB REQUIREMENTS

While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
Occasionally lift and/or move up to 25 pounds.
Occasionally push and/or pull carts and equipment up to 50 pounds.
While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
The work environment will typically be at moderate to loud noise levels.
The associate may be asked to travel to help additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS

High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Schedule:

8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Night shift
Weekends as needed

Work setting:

In-person

Experience:

Hotel: 1 year (Preferred)

Ability to Commute:

San Ramon, CA 94583 (Required)

Work Location: In person

Quick Apply

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