How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience.
The role of the Payment & Treasury Management Product and Operations Director is integral to our success in aligning Card and TM Products to the company’s growth strategies while ensuring we execute on those strategies effectively.
The head of our Payment and Treasury Management group will have product management and operations responsibilities for the following areas:
Treasury Management
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Treasury Management Product Management (Strategic)
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Treasury Management Client Support
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Digital Business Banking Operations
ATM
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Digital Interactive Product Management for Branches (ATM, TCR, Kiosk, ITM)
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ATM and TCR Operations for NCR and Diebold Fleet
Card Services
Card Services
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Payment Strategy
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Debit Card Service Operations
The product management responsibilities which span each of the above areas include the development and implementation of product strategies, bringing innovative products to market and enhancing both the customer experience and the employee experience related to our products. Key goals include increasing non-interest fee revenue contributions.
The operations responsibilities which span each of the above areas include business process improvement, orchestration of complex operational processes and governance across multiple operating units. Key goals include ensuring the operating environment is prepared for significant scalability and operational resiliency.
The incumbent will work closely with other senior leaders and Executive Management to ensure our payment and treasury management services are competitive and meet the high standards our clients expect.
ATM Fleet Management:
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Develop a strategic roadmap for ATM enhancements, considering user experience, security, and cost efficiency.
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Strategically manage the operation of the entire ATM network, ensuring optimal uptime, availability, and functionality across multiple vendor providers.
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Collaborate with vendors for maintenance, repairs, and upgrades.
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Develop expansion and enhancement strategies based on customer needs and cost-effectiveness.
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Develop KPIs for Management Reporting
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Collaborate with IT teams to implement enhancements.
Debit Card Portfolio Ownership:
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Create the bank’s payment strategy encompassing card products and other related payment vehicles.
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Own relationship with MasterCard and FIS as it relates to all card processing and card product development initiatives.
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Analyze debit card interchange income and identify growth opportunities.
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Work closely with marketing teams to promote debit card usage, loyalty programs, affinity partnerships or other activities to drive Non Interest Income.
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Govern all aspects of debit card processing, including issuance, activation, and troubleshooting.
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Ensure timely card delivery to customers, physical and virtual.
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Monitor transaction trends and address anomalies.
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Develop KPIs for Management Reporting
Treasury Management Leadership
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Establish the bank’s Treasury Management strategy inclusive of product development and service platform delivery.
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Design and build the products demanded by our most valuable customers.
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Work closely with sales teams to drive new business and revenue opportunities.
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Oversee customer service for all Small Business and Treasury management customers who choose direct channels for engagement (phone, email, digital)
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Govern operational procedures, policies and risk management activities related to the Treasury Management digital platform
Leadership Span of Control:
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Lead a large team of managers and contributors who oversee major vendor relationships, skilled ATM technicians, cash handlers, card service representatives and client support representatives.
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Set performance goals, provide coaching, and conduct regular evaluations.
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Foster a positive work environment and promote collaboration.
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Stay abreast of industry regulations (e.g., Reg E) and ensure strict compliance.
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Handle Reg E claims promptly and accurately.
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Implement robust KRI metrics and data logs that account for operational processing.
Internal Collaboration:
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Work alongside IT, customer service, and branch operations to implement cross departmental operational improvements and troubleshoot issues.
Fraud Prevention and Risk Mitigation:
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Design & implement controls to reduce fraud exposure across ATM and debit card transactions.
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Monitor transaction patterns and proactively address potential risks.
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Collaborate with security teams to enhance fraud detection and prevention mechanisms.
SKILLS & TRAINING:
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Experience and knowledge in Product Management and Operations within the banking environment.
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Analytical and problem-solving prowess.
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Understanding of banking regulations.
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Proficiency in data analysis tools.
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Strong communication skills for executive management presentations and inter-departmental coordination.
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Ability to present and persuade in support of appropriate business cases.
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Strong leadership skills
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Ability to represent organizations team at trade shows and conferences as needed
EDUCATION:
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Bachelor’s degree in Business, Finance, IT, or a related experience
WORK EXPERIENCE:
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15 Years Experience in Financial, Operational or Payments Based Analytical Roles
WORKING CONDITIONS:
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Work is performed in a normal office environment. Noise levels are usually moderate.
HAZARDS
The hazards are mainly those present in a normal office setting.
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.