20 Best Patient Representative jobs (Hiring Now!)

Patient Service Representative
Manet Community Health Center —Taunton, MA
The Patient Services Representative is the first point of contact and is responsible for answering calls, greeting and registering patients who present for…
Estimated: $35K - $44.4K a year
Quick Apply
1h
Patient Representative
Sun River Health —Brentwood, NY
Responsible for telephone and mail contact with patients. Assist with daily reception activities and ensure that all processes needed for patient services are…
$17.25 - $20.00 an hour
Quick Apply
4h
Patient Support Representative
Resource Corporation of America —Pawhuska, OK
Able to follow all HIPAA, state and federal guidelines. Due to the CMS mandate, the hospital requires all employees, vendors, contractors, etc.
$14 - $16 an hour
Quick Apply
6d
Patient Representative
Teton Eye Clinic (Utah Eye Centers) —Jackson, WY
We are looking for an energetic, detail oriented, customer service driven personality to join our amazing Practice. We are a growing Ophthalmology practice…
From $19 an hour
Quick Apply
5d
Patient Services Representative
PRISM Vision Group —Pennington, NJ
The position is responsible for providing the full scope of a) inbound and outbound access patient interactions & functions whether by telephone, internet or…
Estimated: $35.3K - $44.7K a year
Quick Apply
Customer Service Representative (Patient Representative)
United Collection Bureau —Remote
· Have ability to answer a high volume of calls. · Take incoming calls and provide accurate, satisfactory answers to their questions and concerns.
$15 - $16 an hour
Quick Apply
8d
Patient Care Coordinator
Kinwell —Mill Creek, WA
Answers incoming phone calls and assists caller or directs calls accordingly. This role requires the ability to keyboard and to communicate clearly and…
$41,700 - $62,600 a year
Patient Access Representative - Registration
Northwestern Medical Center —Saint Albans, VT
Skills: Basic computer and typing skills required. Estimates and collects point of service payments from patients. Excellent Weekend and Shift Differentials.
Estimated: $33.6K - $42.5K a year
Vehicle Replacement Service Representative
Contactus LLC —Grindstone, PA
The Vehicle Replacement Services Representative will handle reservations for Insurance & fleet replacement rentals via incoming calls and texts as well as…
Estimated: $25.9K - $32.8K a year
Patient Registration Specialist Full Time Mixed Shifts
Saint Alphonsus Health System —Baker City, OR
Performs insurance eligibility/benefit verification utilizing EDI transactions and payer web access and calls payers directly.
Estimated: $35.8K - $45.3K a year
Quick Apply
6d
Scribe
WVU Medicine —Parkersburg, WV
Scribes can make and answer calls for the physician or licensed independent practitioner, however Scribes may not take medical data over the phone.
Estimated: $32.6K - $41.3K a year
Quick Apply
Patient Intake Assistant (Spanish Fluent)
Behavior Change Institute, LLC —Remote
Assist with the management of incoming calls and messages received through call answering service. Assist with telephone intake calls with prospective new…
$18 - $20 an hour
Quick Apply
14h
Insurance Follow up Representative II
Novant Health —Charlotte, NC
Clear and pleasant speaking voice on the telephone, hearing acuity that allows for understanding over the telephone, prolonged sitting, visual abilities and…
Estimated: $38.2K - $48.4K a year
3d
Patient Service Representative
Providence Swedish —Edmonds, WA
Greets and assists patients, visitors and guests. Prior experience in Patient Registration or in a related healthcare field.
$25.89 - $36.76 an hour
11h
Patient Access Representative
Vail Health Hospital —Vail, CO
Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to…
$20 - $24 an hour
Quick Apply
Patient Access Representative I
Stanford Health Care —San Jose, CA
Communication may consist of telephone correspondence, email, or in person contact. The PAR I position is intended as an entry-level position for individuals…
$30.00 - $33.79 an hour
6h
Telephone Representative
Advertising To Go —Rock Island, IL
Answer incoming calls from prospective customers. Keep records of calls and sales and record useful information. Patient and able to handle customer rejection.
$14 an hour
Quick Apply
1h
Receptionist -Patient Service Representative
WINCHESTER COMMUNITY MENTAL HEALTH CENTER —Winchester, VA
Answer phone calls, emails, and inquiries promptly and courteously. Assist with administrative tasks such as filing, data entry, and office organization.
$13 an hour
Quick Apply
1h
Medical Transcriptionist
Outpatient Medical Clinic —Winter Park, FL
An understanding of medical terminology, anatomy and physiology, diagnostic procedures, pharmacology and treatment assessments to the extent required to…
$16 - $18 an hour
Quick Apply
Patient Service Representative
Latimer Dental Arts —Houston, TX
```Job Summary:``` A modern, boutique-style dental practice, located in the heart of West University/Medical Center, is seeking a warm compassionate,…
$25 - $35 an hour
Quick Apply
4d

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Patient Service Representative

Manet Community Health Center - Taunton, MA

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Job Details

Full-time Estimated: $35K - $44.4K a year 1 hour ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Bilingual
French
Mandarin
Spanish
Multilingual
Customer service
Arabic
Cantonese
English
High school diploma or GED
Haitian Creole
Conflict management
Data entry
Portuguese
Phone etiquette
Associate's degree
Communication skills

Full Job Description

General Definition and Scope of Job

The Patient Services Representative is the first point of contact and is responsible for answering calls, greeting and registering patients who present for service. The Patient Services Representative will obtain all necessary demographic and financial information to complete the patient registration process to ensure legal and accurate billing and medical record input and schedule appointment or answer patient inquires. Responsible to obtain all appropriate authorizations and/or referrals; Collect Point of Service payments as appropriate and accurately record payments. The Patient Service Representative will serve as a point of contact in partnership with other internal and external departments to foster and promote an environment of patient comfort and trust.

Core Responsibilities

1. Provide excellent customer service.

2. Manage calls, inquiries, and appointment schedules to ensure quality and timely patient customer service.

3. Collect mandatory patient information to ensure accurate demographic entries.

4. Coordinate patient information collection related to Sliding Fee Scale program.

5. Obtain needed insurance referral and/or authorization for services.

6. Verify current patient insurance eligibility and benefits to ensure accurate and timely remittance.

7. Collect patient payments.

8. Responsible for scanning of documents, consults, letters and other written materials that need to go to Medical Records.

9. Connect patient to Navigators/Financial Counselors to assist with financial concerns or inability to pay.

10. Ensure accurate and timely information exchange with clinical staff.

11. Encourage patients to register for Patient Portal and assist with the process.

12. Disseminate and collect patient satisfaction survey and/or other data for routine reporting.

13. Maintain patient waiting areas and front-desk areas in a manner that is organized, neat and clean.

14. Maintains signage and clarity of information displayed in reception area. Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment.

15. Informs patient of any existing balance noted in their account.

16. Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.

17. Attends scheduled department staff and clinical meetings.

18. Practices confidentiality and privacy protocols in accordance to Manet policies and HIPAA requirements.

19. Acts as a liaison between the patient and other areas to ensure optimal flow and service delivery.

20. Must be flexible in work schedule and location, as work hours and location may vary based upon business needs.

21. Must possess reliable transportation as travel to, from and between work locations may be required.

22. Performs other duties as may be required. Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow-up appointments. Provides patient with any relevant educational materials / patient care summary as indicated.

23. Contacts the appropriate departments when repairs or services are needed and follows through on these tasks. Monitors and supports patients and visitors entering and leaving the practice.

Critical Demands of the Job

1. Manage multiple requests and prioritize appropriately.

2. Ability to function in a fast paced setting with a variety of patients and staff.

3. Attention to details and prompt follow up.

4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.

5. Excellent organizational and interpersonal skills.

Minimum Skills, Experience and Educational Requirements
1. High School Diploma required. Associates Degree Preferred

2. Minimum of 2-3 years’ relevant work experience in customer service or related field, preferably in a medical or health care setting.

3. Should have familiarity with health insurances, managed care requirements and state assistance programs.

4. Must possess excellent interpersonal and communication skills.

5. Must be able to read and write English.

6. Requires great attention and ability to exercise sound judgement.

7. Ability to listen effectively.

8. Requires demonstrated proficiency with computers and data entry.

9. Must have excellent phone etiquette.

10. Commitment to service excellence is a must.

11. Bi-lingual/Multi-Lingual a plus. Haitian Creole, French, Cantonese, Mandarin, Arabic, Portuguese or Spanish language skills preferred.

Required Certifications and Licenses

None

Working Conditions

Works in well-lighted environment with comfortable surroundings.
Stressful at times due to competing demands, including attention to multiple patients and staff.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Healthcare setting:

Outpatient

Medical specialties:

Primary Care

Schedule:

8 hour shift
Monday to Friday

Application Question(s):

What are your salary expectations?

Work Location: In person

Quick Apply

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