Resident Outreach Coordinator
Job Summary
The Resident Outreach Coordinator for Residential Education position is a 12 month, full-time, live-on, professional staff position within Housing & Residential Education and the Student Affairs Division at the University of Utah.
Reporting to the Assistant Director of Conduct Management and Resident Outreach, the Resident Outreach Coordinator (ROC) oversees management of residents of concern in a campus residential community of just under 6,000 residents. The ROC supports the retention and graduation of students by providing support and referral to resources. In collaboration with The Office of the Dean of Students, the ROC will coordinate day-to-day resident of concern assistance.
1. Starting annual salary: $51,870-$53,945
2. Full University benefit plan:
a. Immediate 14.2% University contribution to 401k retirement plan
b. Health and dental insurance options
c. 50% tuition after 6 months of employment
3. Minimum two bedroom apartment (furnishings available), which includes all utilities, and internet
4. Professional Development funds (decided based on yearly budget)
5. Partial meal plan when dining service is in session
6. Partial moving expense coverage
Background Check:
A successful background check is required before a formal offer of employment can be made for this position.
At the University of Utah, we believe that our staff should feel at home while living on campus. In reflecting this philosophy, our department adheres to an inclusive partner policy, which allows for partners, family, roommates, etc., to live.
Student Affairs is comprised of nearly 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.
Student Affairs departments serve all students at the University of Utah, including undergraduate, graduate, and professional students who come from a variety of backgrounds. In order to best support our students, it is important that staff stay aware of issues and best practices related to student development, identity, and sense of belonging, both locally and nationally.
University of Utah Nondiscrimination and Disability Access Statement:
The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
To inquire about this posting, email: employment@utah.edu or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), email: oeo@umail.utah.edu.
Responsibilities
Case Management:
Manage resident of concern cases from beginning to completion.
Utilize Symplicitys Advocate software to document incoming and outgoing communications including behavioral reports, requests for campus resources, meeting notes, document collection, and action logs
Use various methods of contact to speak with residents of concern and align with the correct resource(s).
Respond to communications from concerned campus and community members regarding new and existing residents of concern.
Investigate and report relevant information on cases.
Meet with residents and otherwise engage with them through various means to identify areas of concern and to provide information, guidance, and support as appropriate to the situation.
Utilize NaBITAs risk rubric to identify concerning behavior and implement appropriate interventions
Track trends or changes in student behavior and assess for ongoing interventions.
Assist residents with social services needs including referral to campus and community resources.
Appropriately coordinate with other University personnel, public safety officers, government agencies, and family members when responding to students in distress.
Conduct follow-up inquiries regarding threat assessment cases.
Outreach / Education:
Coordinate outreach efforts to the University community regarding student behavioral concerns, intervention strategies, and current national and University trends in behavioral intervention.
Develop communication materials in a variety of media to support outreach efforts.
Develop and maintain appropriate manuals, forms, and procedures.
Design, organize and facilitate educational programs and ongoing training for Residential Education staff.
Administrative Support:
Provides administrative support to the Assistant Director of Conduct Management and Resident Outreach.
Direct day-to-day operations of resident outreach and follow-up with cases.
Assist in the development and proper interpretation of policies and procedures among staff and residents.
Serve as a liaison to The Office of the Dean of Students, University Counseling Center, Office of Equal Opportunity/Affirmative Action, and other resource based campus offices.
Maintain an area budget in accordance with purchasing guidelines.
Work to advance the University, Division of Student Affairs, and HREs strategic plan through participation in goal setting, program implementation, committee/task force work and assessment efforts.
Assist in meeting requirements of University policies (FERPA, Clery, etc.).
Minimum Qualifications
Required Qualifications:
Bachelors degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).
Four to six years of progressively more responsible management experience. Background knowledge of hiring departments area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Masters degree in a related area may be preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Highly Preferred Qualifications:
Bachelors degree in College Student Personnel/Student Affairs Administration or a related field.
2+ years post graduate experience in a professional field.
Strong written and oral communication skills. Attention to detail is a must!
Able to work in a fast paced environment and be comfortable with change
Experience working with people in crisis situations.
Conflict resolution skills.
Ability to work with other professionals who represent a variety of disciplines including but not limited to: law enforcement, health care, faculty, staff, and government officials.
Experience working with sensitive and confidential information.
Strong awareness, sensitivity and ability to work with individuals representing a range of race, color, religion, national origin, sex, age, status as a disabled individual, sexual orientation, gender identity/expression, or veteran status.
Strong desire to contribute to student success and achievement of educational goals.
Some evening and weekend work may be required.
Preferred Skills:
Direct experience working in housing.
Direct experience responding to student crisis and/or facility emergencies.
Experience analyzing and resolving conflict, building teams, and managing group dynamics.
Knowledge of current and emerging principles within Student Affairs and Housing & Residential Education.
Ability to multi-task and remain organized in a high energy and fast paced department.
Working knowledge of threat assessment programs and best practices (NaBita and HECMA knowledge)
Experience working in a campus housing environment and with campus resources (counseling centers, victim advocacy, academic advising, financial aid, registrar, etc.).
Preferences
Direct experience working in housing. Direct experience responding to student crisis and/or facility emergencies. Experience analyzing and resolving conflict, building teams, and managing group dynamics. Knowledge of current and emerging principles within Student Affairs and Housing & Residential Education. Ability to multi-task and remain organized in a high energy and fast paced department. Working knowledge of threat assessment programs and best practices (NaBita and HECMA knowledge) Experience working in a campus housing environment and with campus resources (counseling centers, victim advocacy, academic advising, financial aid, registrar, etc.).
Special Instructions
Requisition Number: PRN38796B
Full Time or Part Time? Full Time
Work Schedule Summary: Availability The Resident Outreach Coordinator for Residential Education is a full time, live-on staff member. The Resident Outreach Coordinator will serve in on-call duty rotation. The Resident Outreach Coordinator for Residential Education will keep regular office hours. Evening commitments may occasionally occur to fulfill duties of the position.Essential Personnel: This position is considered to be an essential personnel position for the department, and as such, must be accessible and available in the event of emergencies or when needed to meet the ongoing mission of the University.
Department: 00307 - Housing & Residential Educ
Location: Campus
Pay Rate Range: $51,870 - $53,945
Close Date:
Open Until Filled: Yes
To apply, visit https://utah.peopleadmin.com/postings/165783
jeid-ff46fb8d20291c468c998509cdb4d472
