20 Best client services manager jobs in Chicago, IL (Hiring Now!)

Client Services Manager
Choose Chicago —Chicago, IL
Maintain continual communication with clients through direct contact, phone calls, e-mail, letters and personal visits creating a strong customer/partner…
$80,000 - $100,000 a year
Quick Apply
1d
Sales Manager
RoofingSource —Niles, IL
Ability to work well with limited supervision and effectively use independent judgment to plan, prioritize, and organize a diversified workload.
$50,000 - $65,000 a year
Quick Apply
Clinical Regional Manager
Inizio Engage —Chicago, IL
To possess a full valid US driver’s license at all times and to notify the company immediately of any offences or accumulation of penalty points.
Estimated: $122K - $155K a year
14d
Level II Clinical Manager
PLCCA, Inc. —Maywood, IL
Licensure*- Current state licensure as an LCSW, LCPC, LMFT, CADC, or equivalent. Required* - Master's degree preferred in Social Work, Psychology, Counseling,…
$67,000 - $72,000 a year
Quick Apply
Hospice Nurse
Healthcare Recruiting Specialists —Skokie, IL
Minimum 1 year of experience as a hospice field nurse. Reliable transportation and clean driving record. The starting annual salary for this position ranges…
$90,000 - $95,000 a year
Quick Apply
2d
Account Executive - Chicagoland
Rose Paving —Bridgeview, IL
Develops, expands and cultivates a qualified client base by utilizing various marketing practices, including entertainment, direct mail, referrals, advertising,…
Estimated: $79.4K - $101K a year
Quick Apply
Workday Certified Financials Manager - SCM
Accenture —Chicago, IL
Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing,…
Elite Certified Personal Trainer
Fitness Formula Clubs (FFC) —Chicago, IL
Bachelor of Science degree in exercise physiology or an allied health-related field or one (1) nationally recognized third party accredited personal trainer…
$46 - $74 an hour
Quick Apply
SAP Finance Transformation Manager
Accenture —Chicago, IL
Lead teams of consultants to advise clients on using SAP to build state-of-the-art solutions. Minimum of 3 end-to-end SAP Finance implementations, including…
Business Development Manager
RL Canning —Chicago, IL
Minimum of 2+ years of experience selling technical service solutions with a proven track record in prospecting, qualifying, and closing accounts through…
Estimated: $78.7K - $99.7K a year
2d
SAP Project Systems & Fixed Assets-Manager-Consulting-Location Open
EY —Chicago, IL
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances.
Estimated: $141K - $179K a year
12d
Regional Sales Manager
SOX Erosion Solutions —Chicago, IL
May require field support training contractors on proprietary techniques & installation methods. You will lead educational efforts, provide training, and offer…
From $60,000 a year
Quick Apply
8d
Massage Therapist
AIRE Ancient Baths —Chicago, IL
You will play an integral role in providing the AIRE Experience to all guests and clients. Willing to develop new skills and experiences.
$42 - $66 an hour
Quick Apply
6d
Front Desk Attendant
AIRE Ancient Baths —Chicago, IL
To be successful in the role, you will have a thorough knowledge of the company and experience to coherently and completely answer inquiries.
$18 an hour
Quick Apply
Vice President of Investments
Covenant Trust Company —Chicago, IL
This position is responsible for developing and implementing strategic and tactical investment strategies, spearheading manager selection and asset allocation,…
Estimated: $83.7K - $106K a year
Quick Apply
14d
Operations Associate (Part-Time) - Oakbrook Center
Alo Yoga —Chicago, IL
Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests. Demonstrate strong business acumen by leveraging metrics…
$15 - $17 an hour
Career Coach Deaf & HOH (must be fluent in ASL)
Goodwill Industries of Southeastern Wisconsin & Metropolitan Chicago —Chicago, IL
Use communication with employers, phone calls, personal interviews and work site visits to monitor progress. Utilize Case Worthy system to maintain and provide…
From $23 an hour
Quick Apply
10d
Elite level Certified Personal Trainer
Fitness Formula Clubs (FFC) —Oak Park, IL
Bachelor of Science degree in exercise physiology or an allied health-related field or one (1) nationally recognized third party accredited personal trainer…
$46 - $74 an hour
Quick Apply
Case Manager
CCSI Case Coordination-LLC. —Chicago, IL
One year of program experience, which is defined as assessment, provision, and/or authorization of formal services for the elderly, replace one year of college…
$21.50 - $22.50 an hour
Quick Apply
Human Resources Manager
GardaWorld Security Services US —Chicago, IL
The strategic portion consists of driving business results through solid people strategy and leadership, which includes the following four leadership principles…
$75,000 a year
Quick Apply
1d

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Client Services Manager

Choose Chicago - Chicago, IL

Quick Apply

Job Details

$80,000 - $100,000 a year 1 day ago

Qualifications

Microsoft Powerpoint
Hospitality
Microsoft Excel
Management
Customer service
Microsoft Office
Project management
Bachelor's degree
Computer skills
4 years
Grammar Experience
Communication skills
Marketing
Time management

Full Job Description

Position Title: Client Services Manager

Department: Client Services

Reports To: Sr. Director Client Services

FLSA Status: Exempt

Effective Date: June 2024

Choose Chicago is the official sales and marketing organization responsible for promoting Chicago as a global visitor destination to business and leisure travelers.

POSITION SUMMARY

The Client Services Manager (CSM) is responsible for providing the highest quality services to assigned meeting, tradeshow and convention accounts that meet in Chicago; to disseminate service materials to such organizations in a timely fashion; to provide event management with promotional support in the form of destination marketing resources, attendance building, and city recognition.

Works in close partnership with the Sales Department to service confirmed business in Chicago by acting as a liaison between event management, Choose Chicago members and city departments. The CSM is the main representative of all that is Chicago to our convention clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintain continual communication with clients through direct contact, phone calls, e-mail, letters and personal visits creating a strong customer/partner relationship.
Must be a team player with a great understanding of the importance of exceptional customer service.
Contribute to the development of Choose Chicago’s goals by assessing each account, customizing programs and working within the appropriate budget to complement the client’s needs; develop and present the proposal to the client.
Forecast expenditures and work within +/- 5% of the designated client budget.
Maintain concise account profiles in Simpleview, and complete and organize paper and electronic files in an accurate and timely fashion.
Manage timeline for services with assigned accounts to provide the highest possible level of customer service.
Maintain a current knowledge base of the Choose Chicago Meeting Professionals Guide, Partners, and City of Chicago programs as it relates to providing educated recommendations to clients.
Coordinate and execute site inspections through the development of itineraries, including but not limited to assignment of housing and transportation arrangements. Accompany clients on visits.
Facilitate all city and state requests including welcome letters for the Mayor and Governor, banner requests and airport signage.
Develop new programs, or recommendations for updating existing programs to enhance and increase the usage of the department's services.
Support partnership base through referrals and attendance of meetings and special events.
Develop, promote, and execute Chicago’s “We’re Glad You’re Here!®” program recognition and retention services through individual account needs assessment.
Travel to promote the city for future Chicago shows for qualifying/applicable accounts.
Travel to appropriate and necessary client appointments and industry events as needed.
Comply with established policies and guidelines applying to the Choose Chicago operations and employee conduct.
Perform a variety of administrative tasks.
Perform other duties as assigned by the Vice President, Client Services and Directors of Client Services.

MINIMUM QUALIFICATIONS

Bachelor’s degree preferred.
Four (4) years of related customer service experience in industry along with demonstrated project management experience showing progressive growth and learning and/or training equal to the skill level needed to perform this position.
Certified Meeting Professional (CMP) or studying for CMP designation a plus.
Occasional travel required.
Prior experience in the hospitality industry preferred.
Understanding of marketing and promotional efforts/concepts for meeting planning and production.
Prior management experience a plus.

KNOWLEDGE, SKILLS, AND ABILITIES

Understanding of Chicago’s attractions, hotels and special event venues.
Ability to effectively use MS Office products including but not limited to Word, Excel, Outlook, Power Point, Asana, etc.
Possess excellent written and verbal communication skills, exceptional spelling, punctuation and grammar skills.
Ability to represent Choose Chicago in a professional manner while interfacing with internal and external clients.
Ability to make sound independent judgements, self-starter and resourceful problem solver.
Possess excellent organizational, written, and time management skills.
Ability to manage and work simultaneously on multiple projects and with multiple clients.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

Ability to perform work utilizing a computer for extended periods of time.
Ability to travel by air or ground in promoting the city of Chicago at various events is required.
Ability to attend/host customer entertainment is required.
Ability to grasp objects utilizing the fingers (fine motor manipulation).
Ability to travel by air or ground transportation (includes personal and public transportation) as required in performing the work.
Ability to travel throughout the city, including prolonged standing and walking as it is very often necessary when conducting a site inspection.
Ability to work nights and weekends as needed. Working evenings includes but is not limited to attending business exchanges, venue openings, receptions, client dinners, etc.

Quick Apply

client services manager jobs in Chicago, IL

Client Services Manager

Sales Manager

Clinical Regional Manager

Level II Clinical Manager

Hospice Nurse

Account Executive - Chicagoland

Workday Certified Financials Manager - SCM

Elite Certified Personal Trainer

SAP Finance Transformation Manager

Business Development Manager

SAP Project Systems & Fixed Assets-Manager-Consulting-Location Open

Regional Sales Manager

Massage Therapist

Front Desk Attendant

Vice President of Investments

Operations Associate (Part-Time) - Oakbrook Center

Career Coach Deaf & HOH (must be fluent in ASL)

Elite level Certified Personal Trainer

Case Manager

Human Resources Manager

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