JOB TITLE: Case Manager – Children, Youth and Family.
DEPARTMENT: Social Services and Healthcare Services
Reports To: Director of Programs and Services
FLSA: Full Time/Non-Exempt
At location/In Person
The Sisters created Casa San Jose as an independent nonprofit with an independent board of directors in 2014. It now has a staff of 24 people, three Sisters of St. Joseph, and more than a 100 active volunteers.
The Case Manager, Children, Youth, and Family will support Latino families prior to engaging in services or going through investigations with the Office of Children, Youth, and Families (CYF). Families are low-income non-English speaking Latino immigrants.
The Case Manager will support families and help children remain in homes and prevent out-of-home placement. The Case Manager will work extensively with each family to ensure all appropriate support systems are in place, that families have access to services, and help with family preservation.
The Case Manager will have the language and cultural knowledge to work with Latino families and help families stay together.
Job Summary, essential duties, and responsibilities:
As a Case Manager, you will be responsible for screening and meeting with clients to determine and assess gaps in service, English proficiency level, medical needs, social service, and other needs. You will provide referrals, develop case management plans, and track progress regularly, ensuring proper documentation
Develop individual plans, both short-term and long-term, in close collaboration with the clients. This approach fosters a sense of shared responsibility and ensures the plans are tailored to their needs. Whenever possible, the plans will include strategies for developing English proficiency and building competence in accessing services independently, further enhancing their self-sufficiency.
Prior to enrolling in programs or going through investigations with the Office of Children, Youth, and Families,the Senior Intensive Case Manager will assist Latino families and children in staying in their homes and avoiding out-of-home placement
The Case Manager will work closely with each family to ensure that the necessary support mechanisms are in place, that families have access to resources, and that families remain in a stable situation.
This position provides supervised case management services, oversees Youth Children and Youth Programs services, and utilizes evidence-based best practices, behavioral contracts, critical time intervention, motivational interviewing, and trauma-informed approaches in providing coordination of program services including, but not limited to, the following: bio-psychological health assessments, progress checks, verification/completion letters, individualized services plan, care plan redevelopment, goal setting, treatment planning, substance abuse, mental health coordination, arrangement of client services, on-going monitoring of client well-being, linkages to mental health services, and other support services as needed.
- As a Case Manager, you will have the full support of our organization to connect clients to services and referrals with partner agencies, county human service providers, schools, healthcare and government entities, etc. We provide a robust network of resources and a collaborative work environment to ensure you can effectively carry out your responsibilities.
- Work closely with navigators (bilingual community helpers) and interpreters.
- Take part in staff development and training opportunities.
- Collect and record program data both electronically and in paper files.
- Participate in delivery of training to external service providers and outreach to client/immigrant communities.
- Other duties as needed.
Education and Experience
- Bachelor's Degree in Social Work from an accredited institution, or a minimum of 3 years of proven experience in social services or social work
- Experience with case management, immigrant services, service coordination or other social service
- Alert to cross-cultural differences in dealing with vulnerable immigrant clients and their unique needs
- Demonstrated computer proficiency, especially with Microsoft Office Suite (Word), G Suite and Database
- Comfort with inputting data into Salesforce data management system
- Knowledge of community resources specific to the assigned region
Requirements:
- Experience working with children
- Valid Children and Adult first Aid/CPR/AED training certificate is required.
- Pennsylvania Act, 12, 33, 34, 114 and NSOR clearances are required.
- Child Abuse Mandated Reporter certificate.
- Excellent communication and interpersonal skills.
- Must be creative and energetic.
Travel
Travel is primarily local during the business day with current valid driver’s license required.
Travel may be required to counties surrounding Allegheny County.
Skills
Must be Bilingual: Fluency in English and Spanish (speaking, reading, writing) is essential
Must be compassionate as well as professional
Demonstrated ability to work effectively as part of a team
Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
Demonstrated strong attention to detail
Demonstrated strong time management and organizational skills
Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
Knowledgeable about available resources for Latino immigrants;
Uncompromising ability to maintain confidentiality.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills-Ability to read, write and analyze written material, clear and creative writing
Mathematical Skills- Ability to calculate figures and amounts such as discounts, interest, percentages, etc.
Reasoning Ability- Ability to apply common sense understanding to carry out instructions furnished in written,oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is
occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move
up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
This job operates in a professional office environment. It routinely uses standard office equipment such as computers, phones, copiers, fax machines, and filing cabinets. The noise level in the work environment is usually moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ideal candidate - children and family services - case manager - case management - social services - human services - non profit - social work - social worker - criminal justice - mental health
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 37.5 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
Experience:
- Case management: 1 year (Preferred)
Language:
- Spanish and English (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Ambridge, PA 15003 (Required)
Work Location: In person