Job Functions:
Provide strategic direction and leadership to multiple SGEP programs
Provides top tier customer service to the lottery management team as required
Responsible for achievement of financial plan and regularly evaluate the efficiency of business
Works with all stake holders to ensure proper delivery of contract and customer requirements
Participates in procurement/RFP process, including pricing model and strategy development
Develops and manages profit enhancing programs involving both cost containment and revenue generation
Responsible for monitoring and analyzing operational KPIs and development of improvement targets
Ability to manage project schedules while meeting project deadlines and budgets
Responsible for overall development of all personnel and staff reporting directly or indirectly
Other responsibilities as assigned
Position Requirements/Qualifications:
Experience with budgeting and forecasting
Experience in dealing with senior level Leaders at Lotteries
Good understanding of systems, instant tickets, and marketing plans
Communicates and work effectively with customers, outside vendors/consultants and other departments within SG
Demonstrated organizational and project management experience
Experience in data analysis and report generation
Be able to perform each essential duty satisfactorily
Education and/or Experience:
BS Degree in Business, Management or related field or equivalent experience
Minimum 5 years demonstrated operation, finance and/or management level experience (related experience in the Lottery industry is a plus)
Strong leadership and management experience
2+ years managing a team is preferred
Advanced knowledge of customer support operations
Experience in a high-volume environment
Ability to work effectively with senior level Company management as well as lottery management and state government officials
Skills/Abilities:
Excellent written and verbal communication skills with strong attention to detail
Excellent presentation skills
Good leadership skills
Proficient in Microsoft Word, Excel, PowerPoint and Teams
Ability to remain tactful and diplomatic in difficult situations
Positive and self-motivated attitude and ability to work with others as a team
Organized and can handle multiple issues at the same time
Ability to coordinate and complete multiple tasks in time sensitive manner
Ability to work with minimal supervision
Acute attention to detail
Excellent interpersonal skills-ability to work with all levels of staff
Ability to travel as necessary
Work Conditions
Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
Relentless innovation. Legendary performance. And unwavering security. All built on a foundation of trusted partnerships.
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