20 Best jobs in Mesa, AZ (Hiring Now!)

Intermediate Bank Advocacy Specialist
USAA —Phoenix, AZ
You will also analyze complaint related data and provides solutions that balance our business risks and our focus on maintaining the highest level of member…
3d
Mid-Level Bank Advocacy Specialist
USAA —Phoenix, AZ
Analyze complaint related data and provides solutions that balance our business risks and our focus on maintaining the highest level of member satisfaction and…
3d
Warehouse Assembler
K.T. Fabrication, Inc. —Mesa, AZ
Brand new manufacturing facility located in the East Valley. Ability to lift 50 lbs. and work in an indoor and outdoor environment.
$18 - $28 an hour
Quick Apply
Skilled Cabinet Maker/CNC Operator
Kustomcabs LLC —Chandler, AZ
Proficient in using electrical and manual equipment and measurement tools (powered saws, hammers, rulers etc.). Must have 3+ years CNC Operations experience.
$21 - $26 an hour
Quick Apply
Medical Assistant - Arizona Dermatology
Platinum Dermatology Partners —Mesa, AZ
Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age…
Estimated: $32.7K - $41.4K a year
Quick Apply
Community Organizer, Up to $30/hr , Do work that makes a difference!
Working America —Mesa, AZ
Working America staff are required to provide proof of full vaccination against COVID-19 except in cases of accommodation as required under ADA or Title VII…
Up to $30 an hour
Entry Level Customer Service Representative
Amplify Insights —Scottsdale, AZ
Uses proper telephone, chat, email and social etiquette. Resolving customer complaints or referring complaints to the manager for resolution.
$55,000 - $65,000 a year
Quick Apply
3d
Naturopathic Physician
Protea Medical Center —Chandler, AZ
Provide clear and timely communication for all patients answering questions regarding treatments, medical concerns, and scheduling between appointments.
$50,000 - $150,000 a year
Quick Apply
Warehouse Shipping Specialist for Fashion Brand
WMP Eyewear —Scottsdale, AZ
Scan and track incoming and outgoing orders. We are seeking a dependable Warehouse Shipping Specialist who is detail-oriented, tech-savvy, and organized for…
$25 an hour
Quick Apply
3d
Patient Experience Coordinator/Front Desk Coordinator
Contour Medical —Gilbert, AZ
Role is accountable for delivering highest level of patient satisfaction throughout all aspects of their journey with our practice.
From $19.50 an hour
Quick Apply
2d
Caregiver
Avista Senior Living Management Llc —Mesa, AZ
Respond to resident needs, pendant calls, and other community alarms in a timely manner. AZ Caregiver certification-Not needed, as we will train!
$14 - $16 an hour
Quick Apply
IRS Revenue Officer (Entry Level)
Internal Revenue Service —Mesa, AZ
Superior Academic Achievement may be met by having a bachelor's degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed…
$46,696 - $111,157 a year
Structural Steel Project Manager
Agate Steel —Scottsdale, AZ
Check fabrication and field drawings for compatibility with contract drawings. Consult with engineers, architects, owners, contractors and subcontractors on…
$95,000 - $115,000 a year
Quick Apply
Airbnb Cleaner
Scrub Hub —Phoenix, AZ
The ideal candidate will have experience in various cleaning environments such as residential, commercial, and hotel settings.
$18 - $30 an hour
Quick Apply
13h
Construction Project Manager - Metal & Glass
Kovach —Chandler, AZ
*Development and Implementation of Project Schedule:* Lead the development and implementation of comprehensive project schedules, including sequencing and shop…
Estimated: $75.8K - $96K a year
Quick Apply
Litigation Paralegal - Personal Injury (2+ exp)
Browne Law Group —Gilbert, AZ
Proficient in drafting written discovery, Disclosure Statements, Joint Reports, correspondence, and the like. Experience using case management software; Needles…
$75,000 a year
Quick Apply
Administrative Assistant
Faze Electric —Gilbert, AZ
This role will play a crucial part in supporting daily operations by handling phone calls, scheduling appointments, managing basic financial records using…
$19 - $23 an hour
Quick Apply
6d
Technical Customer Support Advisor
IntouchCX —Mesa, AZ
Assist all customers through inbound calls, emails, and/or chats. We’ll rely on you to listen to customers and use your technical knowledge to provide world…
$18.50 an hour
Community Manager
RHP Properties —Mesa, AZ
Valid Operator's license required. Process, approve, and forward invoices in a timely manner to the Corporate Office; maintain petty cash; keep track of all…
Estimated: $49.5K - $62.7K a year
Quick Apply
Packer
Airspension, LLC —Mesa, AZ
AirSpension LLC transforms rides worldwide through cutting edge aftermarket suspension solutions. We’re dedicated to enhancing safety, comfort and performance…
$17 - $18 an hour
Quick Apply
6d

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Intermediate Bank Advocacy Specialist

USAA - Phoenix, AZ

Apply Now

Job Details

3 days ago

Benefits

Continuing education credits
Health insurance
Dental insurance
Paid time off
Adoption assistance
Vision insurance
Life insurance

Qualifications

Operating systems
Customer service
Military
High school diploma or GED
Risk management
Organizational skills
Financial services
Fraud prevention and detection
1 year
Communication skills
Banking
Time management

Full Job Description

Why USAA? Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity
As a dedicated Intermediate Bank Advocacy Specialist, you will within defined guidelines and framework, provide an exceptional member experience by addressing member concerns and complaints received through a variety of communication channels. Handle complex complaints through efficient research and effective resolution. Provide banking support to our members, written and verbal, within a highly regulated bank environment for products including, checking/savings, mortgage, credit cards, and auto/personal loans with digital mindset and knowledge of product cycles. You will also analyze complaint related data and provides solutions that balance our business risks and our focus on maintaining the highest level of member satisfaction and ensures written communications are crafted to exceed fundamentals of technical writing to balance complaint messaging with a member centric focus, which may be delivered via consumer and/or regulatory channels.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.
Relocation assistance is not available for this position. What you'll do:
Handles time sensitive, moderately complex member complaints, via multiple channels (to include applicable regulatory agencies), in a fast-paced, high volume contact center environment.
Applies knowledge of Banking products and/or processes to include laws, rules, and regulations to investigate and identify the underlying cause of escalated and complex situations and articulate potential solutions.
Provides exceptional member service by demonstrating empathy, active listening, and professionalism during escalated member conversations.
Provides relevant solutions for members’ escalated issue while following written policies and procedures. Utilizes critical thinking by assessing all options and impacts.
Advises and educates members on digital tools and resources. Makes recommendations to members on applicable products identified.
May identify process improvements and submit a recommendation for change/update.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:
High School Diploma or General Equivalency Diploma required.
1 year banking experience.
1 year experience handling customer escalations/complaints to include researching and resolving member/customer account issues.
Experience navigating multiple operating systems, simultaneously, to research and resolve member accounts.
Knowledge and understanding of USAA bank products, services, policies, and procedures.
Strong verbal and written communication skills for clear, concise and accurate documentation.
Ability to manage multiple tasks concurrently.
Strong time management skills to include effective prioritization, organization, and planning.

What sets you apart:
2 years of relevant retail banking experience, or relevant customer service experience in a financial services or fraud industry.
2 years of demonstrated experience in researching and resolving bank complaint issues and member escalations.
Extensive experience in Risk Management
Describe your risk management experience
Professional experience in regulatory verbal communication
Describe experience in professional communication
US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 43,680.00 - $ 63,110.00.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply Now

jobs in Mesa, AZ

Intermediate Bank Advocacy Specialist

Mid-Level Bank Advocacy Specialist

Warehouse Assembler

Skilled Cabinet Maker/CNC Operator

Medical Assistant - Arizona Dermatology

Community Organizer, Up to $30/hr , Do work that makes a difference!

Entry Level Customer Service Representative

Naturopathic Physician

Warehouse Shipping Specialist for Fashion Brand

Patient Experience Coordinator/Front Desk Coordinator

Caregiver

IRS Revenue Officer (Entry Level)

Structural Steel Project Manager

Airbnb Cleaner

Construction Project Manager - Metal & Glass

Litigation Paralegal - Personal Injury (2+ exp)

Administrative Assistant

Technical Customer Support Advisor

Community Manager

Packer

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