Assistant Manager - Customer Service
ITASCA BANK & TRUST Company —Itasca, IL
This role routinely uses standard office equipment such as computers and phones. Serve as a resource to bank personnel when dealing with difficult situations…
Estimated: $39.3K - $49.7K a year
Pawn Broker/Customer Service Representative
Arlington Jewelry & Pawn —Arlington Heights, IL
We are looking for someone willing to develop personal relationships with the clientele as a Pawn Broker / Customer Service Representative.
$35,000 - $40,000 a year
Quick Apply
10d
Transportation Customer Service Rep
Moran Transportation (ND) —Elk Grove Village, IL
Answer inbound calls & emails in a professional & timely manner. High volume phone calls & emails from external customers. Company provided Life/AD&D policy.
$22 an hour
10d
Telephone and Processing Clerk-Spanish Speaking
American Freedom Insurance Company —Mount Prospect, IL
Answer and Respond to telephone inquiries. Help agents/producers with policy inquiries. Customer service: 2 years (Required). Clerical or Data Entry Experience.
Up to $20 an hour
Quick Apply
7d
Customer Service Representative
Brentano, Inc —Wheeling, IL
1-2 years experience in a customer service related field. In this role, you will be required to have a working knowledge or our products and industry and be…
$15 - $16 an hour
Quick Apply
3d
Call Center Customer Service- Spanish Speaking
American Freedom Insurance Company —Mount Prospect, IL
Answer and respond to telephone inquiries. Customer service: 3 years (Preferred). Experience in Customer Service Field, Call Center, or Collections.
From $20 an hour
Quick Apply
14d
Customer Service & Operations Executive/Manager
Blossom Group —Glendale Heights, IL
Answering inbound calls from customer and help them with their orders, tracking etc. Provide technical, pricing, and quotation support to customers.
$18 - $25 an hour
Quick Apply
1d
Digital Marketing / E-Commerce / Customer Service
JobGiraffe —Glendale Heights, IL
Conduct routine and special account analysis. Communicate by phone, email, automated ticketing systems, e-commerce interface and/or live chat.
$45,000 - $49,000 a year
Quick Apply
Customer Service Representative
High Performance Uniforms —Morton Grove, IL
Be able to actively troubleshoot any issues with orders and multi-task with multiple phone calls at one time. We offer domestic custom uniform solutions as well…
$35,000 - $45,000 a year
Quick Apply
2d
Customer Experience Specialist
Sleep On Latex —Niles, IL
Provide knowledgeable answers to technical questions about our products. Experience using multiple lines of communication (email/phone/chat/social).
$50,000 - $55,000 a year
Quick Apply
11d
Customer Service Representative
Smith-Corcoran Funeral Homes —Palatine, IL
Making sure that all doors are locked, lights are off; phones are transferred to answering service etc. To greet family and guests when they arrive for the wake…
$15 an hour
Quick Apply
3d
Customer Service and Onboarding Rep
RedSail Technologies —Oak Brook, IL
Respond to incoming customer calls promptly and professionally. Act as the primary liaison for assigned pharmacies, ensuring clear communication, and addressing…
Estimated: $34.5K - $43.6K a year
Quick Apply
Customer Service: National Accounts Administrator
Vienna Beef LTD —Chicago, IL
Freight Checkpoint: Periodic analysis of all prepaid and prepaid add shipments working with all reps, following up on deductions, identifying uncaptured…
Estimated: $38.8K - $49.1K a year
Quick Apply
Customer Service Representative/Dispatcher
COMBINED RESOURCES, INC. —Addison, IL
Strive to provide world-class service to all customers and vendors operating in your assigned territory. As a skilled multitasker, you will coordinate dispatch…
$20 an hour
Quick Apply
3d
Customer Service Representative Administrator - US Remote
Motorola Solutions —Schaumburg, IL
The qualified individual will be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated…
Estimated: $36.6K - $46.3K a year
3h
Call Center Customer Service Representative
Michaelson Team Real Estate —Chicago, IL
Answer incoming calls and respond to customer inquiries. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional…
From $4,000 a month
Quick Apply
3d
Client Services Specialist and Therapist
Your Story Counseling —Lisle, IL
Eligibility to become licensed or an active and unrestricted license or clinical license (LSW, LCSW, ALMFT, LMFT or LPC, LCPC) in the State of Illinois.
$54,000 - $63,000 a year
Quick Apply
Customer Service Representative (On-site)
Shield HealthCare —Elmhurst, IL
Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customers. Shield HealthCare is looking for a *Customer Service…
$20 - $21 an hour
Quick Apply
Customer Care Coordinator
SMG Security Holdings LLC (SMG) —Elk Grove Village, IL
Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling service calls, and…
From $20 an hour
Quick Apply
4h
Call Center Agent (Medical and B2B Specialists)
Fieldwork - Schaumburg —Schaumburg, IL
Conducting online research and networking to identify potential medical and B2B respondents for research studies. The Role for Call Center Agent*:
From $17 an hour
Quick Apply

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Assistant Manager - Customer Service

ITASCA BANK & TRUST Company - Itasca, IL

Apply Now

Job Details

Full-time Estimated: $39.3K - $49.7K a year

Qualifications

Management
Sales
No experience needed
High school diploma or GED
Supervising experience
Conflict management
Organizational skills
Leadership
2 years
Communication skills
Banking

Full Job Description

Itasca Bank & Trust Co. is an independently owned, local community bank with locations in Itasca and Roselle. Itasca Bank values its staff. Our most important assets are the people – customers and employees. For over 75 years the Bank has been a responsible citizen and community leader because it respects the values of its past when making decisions that shape its future. Without a dedicated and responsible staff, we can’t serve customer needs and remain a responsible corporate citizen. Itasca Bank has been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, which reflects our dedication to quality service, high standards, and responsiveness to customers and employees alike. Itasca Bank is a responsible employer dedicated to the health and safety of employees and works to maintain diversity in both its workforce and the vendors it uses. We encourage our employees’ participation in community and civic activities which lead to better communities, and a positive workplace environment where a work/life balance is encouraged.

Essential Functions

Performs banker duties as scheduled to meet the department needs.

Share responsibility for attaining operation goals with the management team.

Provide coaching and mentoring to the department personnels in support of reaching their performance objectives.

Cross-sell bank products and services to meet the customer’s financial needs. Ensure all team members are finding these opportunities and meeting their individual set referral goals.

Resolve procedural questions referred by department employees, interpret company policy, and determine reasonableness in deviating from policy to provide equitable service to customers while maintaining a focus on branch profitability.

Serve as a resource to bank personnel when dealing with difficult situations and transactions.

Ensures the department staff is knowledgeable and adheres to compliance, protect customer privacy, and reduces exposure to losses.

Assist with the investigation of special account inquires, including escalated customer issues, work with internal support departments.

Assist in the supervision of departmental daily tasks including requests from other departments of the bank.

Assist with interviewing and onboarding new personnel, provide on-the-job training, work direction and feedback, schedule staff to ensure departments are optimally staffed, initiate disciplinary action as necessary, assess productivity, and assist with preparation and delivery of performance appraisals.

Assist manager in all areas of the department as required.

Assume authority and responsibility for necessary management decisions.

Competencies

Leadership

Team building

Organizational skills

Effective communication

Initiative

Sales Skills

Supervisory Responsibility

Assist with the supervision of department employees. Oversees branch operations.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Must be able to lift up to 15 pounds at times.

May need to stand for long periods of time.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday 7:45 a.m.- 4:30 p.m., Saturday 8:00 a.m.-1:00 p.m.

Travel

This position requires routine local area travel to other branches occasionally. This role rarely travels out of the area overnight.

Required Education and Experience

2-3 years of banking experience in supervisory or management role

3+ years of branch banking experience in relationship banking or teller role

High school education or equivalent

Demonstrated ability to supervise, train, coach and motivate others to achieve goals.

Demonstrated problem solving and conflict resolution skills.

Ability to calmly diffuse and manage challenging situations.

Strong communication and interpersonal skills

Strong organizational skills

Strong knowledge of banking core & support applications

Reliable, dependable, and responsible

Preferred Education and Experience

None

AAP/EEO Statement

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply Now

Customer Service Representative jobs in Des Plaines, IL

Assistant Manager - Customer Service

Pawn Broker/Customer Service Representative

Transportation Customer Service Rep

Telephone and Processing Clerk-Spanish Speaking

Customer Service Representative

Call Center Customer Service- Spanish Speaking

Customer Service & Operations Executive/Manager

Digital Marketing / E-Commerce / Customer Service

Customer Service Representative

Customer Experience Specialist

Customer Service Representative

Customer Service and Onboarding Rep

Customer Service: National Accounts Administrator

Customer Service Representative/Dispatcher

Customer Service Representative Administrator - US Remote

Call Center Customer Service Representative

Client Services Specialist and Therapist

Customer Service Representative (On-site)

Customer Care Coordinator

Call Center Agent (Medical and B2B Specialists)

Essential Functions

Competencies

Physical Demands

Travel

Required Education and Experience

AAP/EEO Statement

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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