20 Best member services representative jobs in Chicago, IL (Hiring Now!)

Patient Access Representative I
Edward-Elmhurst Health —Skokie, IL
This position is responsible for professionally answering phone calls from patients interested in scheduling an appointment with a physician, scheduling a…
Estimated: $37.5K - $47.5K a year
Clinical Practice Educator
Wellbe Senior Medical —Chicago, IL
Have a valid driver’s license, car insurance, have access to a car and willingness to drive to patient homes/patient location, as well as an active auto…
Estimated: $76.2K - $96.5K a year
Clinical Psychologist - licensed or license eligible within 4 months of hire
JCFS Chicago —Chicago, IL
As this position requires site visits to locations which may or may not be accessible by public transportation, must be able to drive, have a valid driver’s…
From $81,100 a year
Quick Apply
School Psychologist Bilingual (Spanish/English)
ASPIRA of Illinois —Chicago, IL
*Conduct assessment to identify student's academic/intellectual ability, social, emotional, and behavioral needs. *. School psychology: 2 years (Preferred).
Estimated: $72.1K - $91.3K a year
Quick Apply
New Graduate Nurse Residency Program | Concord Hospital NH | (Apply Today!)
Concord Hospital —United States
The employee is occasionally exposed to airborne contaminants, chemotherapeutic agents, electrical hazards - shock, moving mechanical parts, non-weather related…
Estimated: $60.1K - $76K a year
Field Sales Representative - Chicago
Oliver Winery —Chicago, IL
Master skillset for productive account calls, including evaluation of retailer landscape, pertinent geographies/population centers, and state laws within…
Estimated: $36.8K - $46.7K a year
Outside Property Claim Adjuster- Chicago, IL
The Travelers Companies, Inc. —Chicago, IL
Valid driver's license required. Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate,…
$63,700 - $105,100 a year
Director, Spend Management
Sidley Austin LLP —Chicago, IL
Bachelor's degree from an accredited university, required in Supply Chain, Business, Economics, Management, or related field. Able to work under pressure.
Estimated: $143K - $181K a year
1d
Buyer - Scrap Metal
PSW Group —Chicago, IL
A bachelor’s degree from an accredited college or university is strongly preferred; or an equivalent combination of education, but not required.
$70,000 - $120,000 a year
Quick Apply
Patient Care Technician - PCT
Fresenius Medical Care —Melrose Park, IL
Must meet Center for Medicaid/Medicare Services (CMS)-approved state and/or national certification requirements within the required state or CMS timeline.
Estimated: $35.7K - $45.1K a year
Member Service Representative (MSR)
MWRD Employees' Credit Union —Chicago, IL
This position will be required to work at the Chicago and Stickney Branch locations and be responsible for providing exceptional member services including…
Estimated: $27.9K - $35.4K a year
Quick Apply
14h
Account Service Representative I
Ann & Robert H. Lurie Children’s Hospital of Chicago —Chicago, IL
Demonstrates effective utilization of the features of the telephone system in order to achieve greater productivity with appropriate collection practices and…
Estimated: $46.3K - $58.6K a year
1d
Visitor Engagement Representative
The Art Institute of Chicago —Chicago, IL
Serves as an ambassador for the Art Institute of Chicago, creating a friendly, welcoming environment, and consistently providing exceptional service to all…
Estimated: $32.1K - $40.7K a year
Quick Apply
6d
CUSTOMER SERVICE REPRESENTATIVE- TELEMARKETER
STATE FARM INSURANCE —Chicago, IL
Network to develop new prospective insurance customers is a variety of ways. Insurance service can include responding to insurance inquiries regarding insurance…
$40,000 - $60,000 a year
Quick Apply
6h
Medical Call Center Representative
Chicago Eye Consultants —Stickney, IL
Answer telephone calls promptly and in a polite and professional manner. You will be responsible for handling a wide range of inbound and outbound calls,…
Estimated: $32.2K - $40.7K a year
18h
Aging Well Neighborhood Outreach and Education Specialist
Aging Care Connections —La Grange, IL
Collaborate with external partners to design, develop, promote, and conduct health, wellness, educational, and social workshops and seminars, in English and…
$40,000 a year
Quick Apply
Leasing and Resident Services Coordinator, Multifamily
Cushman & Wakefield —Streeterville, IL
1+ years of sales, leasing, customer service, front desk experience. Proactively develop a resource directory of local social service agencies and providers.
From $30 an hour
Quick Apply
3d
Customer Service Representative/Dispatcher
COMBINED RESOURCES, INC. —Addison, IL
Strive to provide world-class service to all customers and vendors operating in your assigned territory. As a skilled multitasker, you will coordinate dispatch…
$20 an hour
Quick Apply
3d
Veterinary Receptionist CSR
Partners Animal Hospital West Loop, LLC —Chicago, IL
Determine whether immunizations/tests are current. Personal contacts are with clients and patients affected by a variety of problems, visitors and other…
$18 - $22 an hour
Quick Apply
IT Field Service Representative
Creative Technology Solutions —Skokie, IL
Own a car with a valid Driver’s license. Be able to travel overnight and out-of-state for multiple days at a time, 1-3 times a month.
$17 - $23 an hour
Quick Apply

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Patient Access Representative I

Edward-Elmhurst Health - Skokie, IL

Apply Now

Job Details

Full-time Estimated: $37.5K - $47.5K a year

Benefits

Work from home

Qualifications

Microsoft Excel
Microsoft Outlook
Management
EHR systems
Customer service
Windows
High school diploma or GED
Bachelor's degree
Computer skills
Typing
1 year
Epic
Associate's degree

Full Job Description

Job Description
Position Highlights:
Position: Inbound Call Center Representative/Patient Access Representative I
Location: Skokie, IL
Onsite for the first 6 to 9 months. Option for remote work after 6 to 9 months upon completion of a successful training period
Full Time/Part Time: [Full Time]
Hours: Monday-Friday, half day Saturday
Position Overview:
We are currently seeking Call Center Representatives/Patient Access Representatives for our Patient Access Center, located at 4901 Searle Parkway in Skokie. This position is responsible for professionally answering phone calls from patients interested in scheduling an appointment with a physician, scheduling a medical test, or answering general questions related to NorthShore's health services. The Call Center Rep/Patient Access Rep is also responsible for patient education regarding our available online services. You will be trained to use our online knowledge management tool, including our electronic health record system (EPIC), as a resource to assist with patient calls and issue resolution.
This is a high-volume call center environment, where a Call Center Rep/Patient Access Rep may take on average 55 calls per day.
Schedule:
This is a call center environment and work hours can include evenings, nights, and weekends. Our call center is open Monday-Friday 7am-6pm, Saturday from 7:30am-1pm.
What you will do:
Handle patients requests, over the phone, for multiple Medical Offices/Hospital departments while applying correct workflows and protocols
Simultaneously collect information from patients and enter data into our electronic health record system (called EPIC)
Schedule appointments, procedures, and events at our NorthShore locations
Register and verify insurance eligibility, informing the patients of their financial responsibility
Promote key initiatives for Patient Access Center and NorthShore (i.e. online services)
Adhere to privacy (HIPAA) guidelines when speaking with patients and families
Route calls to correct administrative and clinical departments after assessing patients’ needs
Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment
What you will need:
Education:
High School Diploma or equivalent (required)
Associates or Bachelor's Degree (preferred)
Experience:
One year of customer service experience (required)
Inbound call center experience (required)
Healthcare experience (preferred)
Prior scheduling (preferred)
Skills:
Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute
Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients
Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
Eager to accept educational opportunities as shared through workflow or process changes
NorthShore – Edward-Elmhurst Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. Located in Naperville, Linden Oaks Behavioral Health, provides for the mental health needs of area residents. For more information, visit
NorthShore.org
,
SwedishCovenant.org
,
NCH.org
and
EEHealth.org
.
When you work for NorthShore – Edward-Elmhurst Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website (
www.northshore.org
) to better understand how NorthShore – Edward-Elmhurst Health delivers on its mission to “help everyone in our communities be their best”.
NorthShore – Edward-Elmhurst Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
NS123
Job Description Name: Patient Access Representative I

Job Code: 5010142N

Apply Now

member services representative jobs in Chicago, IL

Patient Access Representative I

Clinical Practice Educator

Clinical Psychologist - licensed or license eligible within 4 months of hire

School Psychologist Bilingual (Spanish/English)

New Graduate Nurse Residency Program | Concord Hospital NH | (Apply Today!)

Field Sales Representative - Chicago

Outside Property Claim Adjuster- Chicago, IL

Director, Spend Management

Buyer - Scrap Metal

Patient Care Technician - PCT

Member Service Representative (MSR)

Account Service Representative I

Visitor Engagement Representative

CUSTOMER SERVICE REPRESENTATIVE- TELEMARKETER

Medical Call Center Representative

Aging Well Neighborhood Outreach and Education Specialist

Leasing and Resident Services Coordinator, Multifamily

Customer Service Representative/Dispatcher

Veterinary Receptionist CSR

IT Field Service Representative

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