20 Best Patient Representative jobs (Hiring Now!)

Patient Services Representative
PRISM Vision Group —Pennington, NJ
The position is responsible for providing the full scope of a) inbound and outbound access patient interactions & functions whether by telephone, internet or…
Estimated: $35.3K - $44.7K a year
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Freelance Medical Customer Service Representative – USA (m/f/d)
Trials24 —Remote
You will assist the patients until they are successfully linked with the study site. Enjoy the convenience of a *remote* role.
Estimated: $32.2K - $40.8K a year
Quick Apply
6d
Associate Accounts Receivable Representative
SCA Health —Remote
Meeting and maintaining cash collection metrics and goals. Primary functions are credit balance management, patient balance resolution and non-patient …
$20 - $23 an hour
12d
Patient Representative I - Weekender
Charlotte Radiology —Charlotte, NC
Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues. The Patient Representative is responsible for check-in,…
Estimated: $32.6K - $41.3K a year
Quick Apply
14h
Revenue Cycle Management Aging Specialist
Lifeline Connections —Vancouver, WA
Provides outstanding customer service to patients and staff via answering calls and emails to the billing office in a timely, accurate manner, and completing…
$19.25 - $20.25 an hour
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Patient Care Representative All Outpatient Clinics - St. Joseph
Mosaic —Saint Joseph, MO
Schedules, reschedules, and cancels patient appointments with Physician and Nurse Practitioner, receptionist and customer service representative.
From $15.75 an hour
Remote Call Center Representative
Lincare —Kentucky
Establishes customer contact by initiating follow up outbound calls and receiving inbound return calls. Must have excellent telephone customer service skills.
Estimated: $31.2K - $39.5K a year
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6d
Call Center Representative/Customer Service
Bright Eyes Vision —Abilene, TX
Your primary responsibility will be to handle incoming calls, schedule appointments, address patient inquiries, and ensure a seamless experience for our…
$21.75 - $25.87 an hour
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Bilingual Patient Services Representative
Columbia Valley Community Health —Wenatchee, WA
The Patient Services I’s primary job function is to be responsible for initiating patient visits, coordinating patient appointments, collecting payments,…
From $18.46 an hour
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Patient Access Representative - Outpatient
Vail Health Hospital —Avon, CO
Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to…
$20 - $24 an hour
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Patient Service Representative
Knowtion Health —Remote
Read and respond to all e-mails and correspondence received in a timely manner. Insurance payers, encouraging prompt payment. High school diploma or GED.
From $18 an hour
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2d
Patient Service Representative (Remote)
RelateCare —Arkansas
Answering the phone calls and email inquires. RelateCare is an expert *in providing innovative consulting, administrative*, *and clinical support solutions to…
$14.50 - $15.50 an hour
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6d
Insurance Customer Service Representative
Tower Insurance Associates, Inc —Remote
We offer competitive wages between $12 - $20 depending on experience and if you already have a license, bonuses for performance and other benefits are available…
$12 - $20 an hour
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12h
Front Desk Representative – Full-Time
Princeton Radiology Associates —Newtown, PA
Promptly answer phone calls within the established customer service guidelines. Demonstrated ability to speak effectively and present a pleasant, profession…
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Biller / Collector
Cibola General Hospital —Grants, NM
One to three years data entry and billing and claims experience in healthcare setting or billing externship. Billing Certificate, the result of graduation from…
Estimated: $34.3K - $43.4K a year
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Patient Access Representative (REMOTE)
Aveanna Healthcare —Houston, TX
Re-verify monthly patient eligibility for continued services. The Patient Access Specialist contacts physicians, practice staff, payer representatives and…
$17 - $18 an hour
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2d
Medical Customer Service Representative - Midtown Nashville
The Allergy, Asthma & Sinus Center —Nashville, TN
Answer and screen telephone calls, take messages, and provide appropriate information to phone callers as wells as handling outgoing phone calls as appropriate.…
Estimated: $29.2K - $36.9K a year
Quick Apply
Patient Services Representative
Allergy and Immunology Associates of New England —Greenfield, MA
The PSR role is focused on greeting patients in person and on the telephone while responding to their needs in an efficient manner. 11 paid holidays a year.
$19 - $21 an hour
Quick Apply
Customer Service Representative
Garner Health —Remote
Maintaining a high level of organization within Garner's platform and tools, including Zendesk and G Suite. In this role, you will become an expert on Garner's…
$19 - $22 an hour
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2d
Lead Coder
Driscoll Health —Corpus Christi, TX
Associate degree (A. A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent…
Estimated: $60.5K - $76.6K a year

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Patient Services Representative

PRISM Vision Group - Pennington, NJ

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Job Details

Full-time Estimated: $35.3K - $44.7K a year

Qualifications

Bilingual
French
Spanish
Customer service
Computer literacy
Arabic
English
Microsoft Office
Medical scheduling
High school diploma or GED
Analysis skills
CPT coding
Computer skills
Polish

Full Job Description

Position Description:

The Patient Service Representative (PSR) is a clinical operations care team member reporting to the Office Manager and/or Front Desk Supervisor. The position is responsible for providing the full scope of a) inbound and outbound access patient interactions & functions whether by telephone, internet or face: face, b) patient scheduling & logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue cycle claim scrubbing & missing slip completion. The Patient Services Representative (PSR) acts as a liaison between referral sources, clinical services team, physicians and patients for assistance with any needs related to care delivery and office & surgical visits. The Patient Services Representative works independently to ensure that services are coordinated in a timely, accurate and courteous manner by effectively addressing patient or care team member concerns expeditiously while using discretion to determine when to involve the Office Manager and/or Front Desk Supervisor.

ROLE AND RESPONSIBILITIES

Executes patient scheduling for optimum patient experience while maintaining office efficiency, whether by inbound/outbound telephone contact, internet-online booking applications-or in person.
Executes all necessary patient access check-in/check-out workflows to facilitate positive impressions with proactive attention in order to meet or exceed expectations, address concerns and optimize experience with exceptional customer service and professionalism as standard.

Execute and accurately complete full registration for patients requesting appointments adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately with attention to detail to ensure the highest quality standards.
Execute workflows to effectively manage scheduling of cancellations, missed visits, recalls and tickler deployment daily & timely.
Verify insurance information, benefits and insurance referral information by performing eligibility and benefits.
Obtain legal photo identification and (if applicable) insurance card (s), and validate patient identity and coverage (if applicable) prior to services being rendered thereby ensuring patient safety and financial reimbursement.
Provide immediate service recovery by taking ownership of any problems that may arise and resolving them utilizing appropriate rationale and understanding of when to alert and involve Office Manager or Front Desk Supervisor.
Provide patients with and interpret patient rights and responsibilities.
Interact with patients and collaborate with providers and clinicians to appropriately schedule appointments considering scheduling guidelines per division/specialty/provider, resource availability, special needs, timeframes, medical necessity, and payer and contractual guidelines.
Determine appointment type and utilize analytical skills to determine appropriate slot utilization and instances when overbooking is appropriate.
Maintain a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.
Obtain and/or verify that all demographic, financial, and insurance coverage information is accurate, up to date and complete, and that financial clearance has been obtained inclusive of all required referrals/authorizations. Obtain and document pertinent insurance verification information (i.e. CPT codes, service description, reason for visit, etc.) needed to obtain referral/authorization/pre-cert in order to avoid denials and ensure financial reimbursement.
Provide patient/guarantor with detailed benefit and authorization requirements and co-pay, deductible, and co-insurance self–pay responsibility.
Explain charges, fees, and previous balances for both technical and professional components.
Reconcile all collections and transactions at the end of each shift including initial cash funds. Appropriately secure all day end monies in designated locked box.
Determine upon checkout/discharge any pending financial responsibility and collect and post payment(s) accordingly.
Comply with all standard operating procedures established to support key metrics and quality assurance initiatives that contribute toward prompt billing and increased cash flow.
Identify systematic warning flags/messages and populate required data elements in order to eliminate by- passed warnings/errors and avoid a negative impact on downstream revenue cycle processes.
Monitor and clear patient work queues on a daily basis to ensure data integrity, prompt billing and minimal AR days.
Enter charge codes and number of units accurately and within (1) business day of services being rendered.
Perform daily reconciliation to identify missing charges and follow up with providers to obtain in order to ensure all rendered services are accounted for and billed.
Review DAR and identify appointments that are not in completed status
Properly open and close the facility to ensure the office is clean and organized for our patients and staff.

POSITION QUALIFICATIONS

Education & Experience: High School Graduate or General Education Degree (GED) experience in patient facing healthcare function or hospitality customer service function.

KNOWLEDGE/SKILLS/ABILITIES

Working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.
Knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria.
Excellent verbal and written communications skills in English. Bi-Lingual (English/Spanish, English/Polish, English/French, English/Arabic) a plus.
Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
Excellent mathematical and cash management skills.
Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.
Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.
Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems

Computer Skills

Proficient with Microsoft Office Suite

WORK ENVIRONMENT
An office environment with controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.

Quick Apply

Patient Representative jobs

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