20 Best Customer Service Supervisor jobs in Houston, TX (Hiring Now!)

Case Manager Supervisor
The Sanctuary Foster Care Services —Nassau Bay, TX
Must have/be: 1) Minimum of a Bachelor’s degree from an accredited university in psychology, social work, health education, or a related human services field,…
$47,500 a year
Quick Apply
5h
Registered Nurse House Supervisor
Sun Behavioral Houston —Houston, TX
Preferred: Advanced degree or certification in nursing from an accredited nursing program. Ensures proper documentation in all position activities, following…
Quick Apply
Automotive Service Manager
Confidential —Texas
Proficiency in diesel engine repair and mechanical knowledge. Experience in cash handling and tire service. Develop and implement strategies to increase service…
$120,000 - $180,000 a year
Quick Apply
PAT Nurse - Surgery Center - No weekends - No call - Off Holidays - Spanish-speaking required!
Eastside Surgery Center —Houston, TX
They assess patients' medical histories, perform necessary tests, and collaborate with healthcare teams to ensure that patients are optimally prepared for their…
$28 - $34 an hour
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Highly Motivated Part-Time Customer Service& Admin Specialist
Jones Road Tree Service —Houston, TX
Answer and manage incoming calls and respond to customer inquiries in a friendly and professional manner. Provide general administrative support such as filing,…
$18 - $20 an hour
Quick Apply
4h
Supervisor Safety Operations US
Enbridge —Houston, TX
Must have a valid driver’s license. Establish and maintain effective relationships with field personnel through active involvement in field activities.
Estimated: $77.1K - $97.6K a year
2d
Supervisor/Lead Position
LG Legacy for Kids —Spring, TX
Current driver’s license, car registration and auto insurance if providing transportation for individuals receiving services.
Estimated: $36.9K - $46.8K a year
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1h
Luxury Customer Service
Zadok Jewelers —Houston, TX
The *luxury customer service associate* treats every customer like royalty during the shopping experience. Luxury customers* expect a certain level of service…
Estimated: $30.7K - $38.9K a year
Quick Apply
2d
Apartment Maintenance Supervisor - MAA Kirkwood
MAA —Stafford, TX
Valid driver’s license from the state of residence required. EPA Type II or EPA Universal license required. High school diploma/GED and three to five years of…
Estimated: $46.9K - $59.3K a year
14d
Construction Supervisor/Project Manager - HOU
Choate USA —Houston, TX
Coordinate, implement and manage all aspects of the project while maintaining company expectations for quality, profitability, and safety.
$50,000 - $65,000 a year
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Maintenance Supervisor - The Oliver (TX)
Greystar Real Estate Partners LLC —Houston, TX
Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet…
$23.50 - $29.00 an hour
1d
Food and Beverage Outlet Supervisor
Molihua @ Blossom Hotel Houston —Houston, TX
Collaborate with the marketing team to develop promotions and marketing initiatives. Develop and implement strategies to increase sales and meet revenue targets…
$17 - $21 an hour
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4h
Insurance Agency Customer Service Specialist
Greenline Insurance Group —Houston, TX
Required license or certification: TDI Insurance license. \* Property & Casualty license by TDI. \* Property & Casualty license by TDI.
$32,000 - $40,000 a year
Quick Apply
Customer Service/Parts
GALSON AUTO & BODY —Cypress, TX
Immediate opening for very busy Auto & Body Shop Receptionist/Customer Service Representative. Basic computer skills, Excel, Word, and Microsoft Office.
$14 - $16 an hour
Quick Apply
Outbound Customer Service Representative
Nick's Plumbing & Sewer Services —Houston, TX
Must have a very pleasant telephone demeanor and be able to demonstrate good customer service and telephone etiquette. Phone Sales: 2 years (Preferred).
$14 - $16 an hour
Quick Apply
2d
HVAC CUSTOMER SERVICE/DISPATCHER
Trilogy AC —Houston, TX
Regularly review and monitor progress of our set appointments and potential service calls. Perform dispatching and scheduling of field staff.
$35,200 - $60,430 a year
Quick Apply
10d
Call Center Bilingual Licensed Therapist
Fusion BPO Services —Texas
Must hold a valid license as a clinical social worker or clinical therapist. Must be licensed in the state of Texas and able to work under the supervision of a…
$68,000 - $73,000 a year
Quick Apply
2d
Multi-Family Regional Property Supervisor
SI Communities —Houston, TX
Assist in the preparation of monthly management narratives and budget variance reports, annual operating budgets, budget forecasting, and common area…
$105,000 - $110,000 a year
Quick Apply
1d
Customer Relations Manager
Mpact Beverage Company —Spring, TX
Maximizes customer operational performance by providing help desk resources and technical advice. Scout, hire and train new customer service agents.
$55,474 - $65,000 a year
Quick Apply
Customer Success Manager, EV Charging
Graviti —Missouri City, TX
Bachelor's degree in business administration, marketing, engineering, or related field (preferred). Strong understanding of electric vehicles and charging…
$50,000 - $65,000 a year
Quick Apply

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Case Manager Supervisor

The Sanctuary Foster Care Services - Nassau Bay, TX

Quick Apply

Job Details

Full-time $47,500 a year 5 hours ago

Benefits

Health insurance
Paid time off

Qualifications

Management
3 years
Administrative experience
Driver's License
Supervising experience
Bachelor's degree
Leadership
Communication skills
Time management

Full Job Description

General Position Description

The case manager supervisor supervises all case managers, ensuring strict compliance in these areas is met. They ensure that clients and foster homes receive proper care and service from the case manager to whom they are assigned. Provide on-call supervisory crisis intervention to case managers that are on call on a 24-hour basis, alternating monthly coverage with other supervisors within the organization. Create an atmosphere of enthusiasm and energetic commitment. Serve as a role model in carrying out the mission, following the principles, and reflecting the values of The Sanctuary Foster Care Services. The position also requires the oversight of charts, policies, and program training, as well as fostering home compliance to ensure that best practices are in place and constantly being utilized. This position requires experience with Child Placing Agency operations, policies, and procedures and knowledge of current DFPS Minimum Standards regulations.

Performance Requirements

Specifically Responsible For:

1. Communicate with the Quality Assurance Director, and Branch Manager regarding all investigations, random samplings, and other hot spots regarding compliance.

2. Assign caseloads to case managers.

3. Review reports for case management, including monthly reports, service plans, incident reports, etc.

4. Complete monthly Home List spreadsheet for Finance Director.

5. Issue official warnings and Corrective Action Plans to families and case managers as needed.

6. Assist in problem-solving for families, children, and case managers, and communicate effectively between departments.

7. Work with Senior clinicians to effectively manage hot spots with children and homes within the branch.

8. Complete case manager performance review as required.

9. Monitor the Case Manager on-call rotation schedule.

10. Approve and deny PTO/ scheduling requests.

11. Meet with the Quality Assurance Supervisor and any necessary people to discuss the status of home and child audits.

12. Cultivate and maintain overall positive health cooperation and teamwork within the case management department by encouraging, assisting, and supporting case managers individually and as a group.

13. Working alongside the quality assurance supervisor and quality assurance manager, review and ensure agency and state deadlines are met.

14. Ensure weekly numbers are sent to the Branch Manager.

15. Lead case manager meetings and case manager workshops as needed.

16. Participate in Supervisor on-call rotations.

17. Attend supervisory home visits.

18. Produce leadership training alongside the Director of Training and seek continual growth.

19. Work with HR in the hiring process for the case management department.

20. Be informed of the status of children and homes and their documentation including compliance dates.

21. Attend Agency meetings as needed.

22. Other duties as assigned.

Typical Physical Demands

Individuals must have good physical and mental health. Sit, standing, walking, turning, driving, stooping, bending, lifting, and carrying are required to assist with everyday programmatic and operational concerns. Must be able to use both hands with dexterity, see well enough to read reports, monitor children/youth, drive a vehicle, and observe discrete behaviors. Must be able to work effectively and independently in a fast-paced environment with others. Must carry a valid driver’s license.

Special Demands

Possess the ability to make responsible, sound recommendations and decisions under the Branch Manager's direction and supervision. Possess the ability to make responsible, sound decisions in times of emergency situations and accept responsibility in their absence. Must become familiar with, understand, and uphold all confidentiality and abuse reporting requirements dictated by law. Must represent The Sanctuary Foster Care Services, clients, and family members with the highest degree of integrity, professionalism, and honesty.

Qualifications

Must have/be: 1) Minimum of a Bachelor’s degree from an accredited university in psychology, social work, health education, or a related human services field, and three years’ experience working with youth and families; 2) at least 21 years of age; 3) a mature and responsible adult capable of acting in a role model capacity; 4) capable of making a long-term commitment to caring for children; 5) a love for children/youth and enjoy working with them; 6) a valid driver’s license with a good driving record; 7) a Concern for children/youth in need and a strong desire to actively assist with our mission and philosophy; 8) an ability to implement all phases of The Sanctuary Foster Care Services’ model 9) an ability to work flexible hours and effectively manage multiple assignments. Direct and relevant experience in child welfare services is preferred. Must be able and willing to comply with all state, federal, and local regulations. 10) Has or is willing to obtain CPMS qualifications. 11) Has or is willing to obtain LCPAA qualifications. 12) Previous supervisory experience required. 13) Has a working knowledge of the Texas foster care system.

Job Knowledge

Must understand (or can learn) the needs of children in foster care and those with emotional/behavioral difficulties. Knowledge of the broad field of child welfare and the overall needs of children and their families is preferable. The position requires a working knowledge of operational policies, procedures, standards, rules, and regulations governing confidentiality, operations, and protocol. Must possess demonstrable qualities that enable effective interaction with children in foster care (such as the capacity to give and receive affection, sensitivity, emotional maturity, ability to deal with frustration and conflict, and a sense of humor).

Other Skills and Abilities

1. Strong organizational and developmental abilities.

2. Strong interpersonal and leadership skills and the ability to establish effective working relationships with various people.

3. Excellent verbal, written, interpersonal communication, and overall management/administrative skills.

4. Demonstrated ability to analyze and think critically.

5. Vision, enthusiasm, and an entrepreneurial spirit.

6. Flexibility, good judgment, and skill in time management.

7. Must comply with all agency standards.

Confidentiality

The Case Manager Supervisor will deal directly with confidential material. It will be their responsibility to maintain the confidentiality of such material in the strictest manner. Any violations of the confidentiality of records or information can result in immediate dismissal for cause.

Job Type: Full-time

Pay: $47,500.00 per year

Benefits:

Health insurance
Paid time off

Schedule:

8 hour shift
Monday to Friday
On call
Weekends as needed

Application Question(s):

Willing to travel between Fort Bend County, Galveston County and parts of Harris County?
Please provide your email address.
Please provide your phone number.
Available start date.
Desired pay.
Have you worked for this company in the past?
Have you ever been convicted of a felony? if yes, please explain the nature of the charge.

Education:

Bachelor's (Required)

Work Location: In person

Quick Apply

Customer Service Supervisor jobs in Houston, TX

Case Manager Supervisor

Registered Nurse House Supervisor

Automotive Service Manager

PAT Nurse - Surgery Center - No weekends - No call - Off Holidays - Spanish-speaking required!

Highly Motivated Part-Time Customer Service& Admin Specialist

Supervisor Safety Operations US

Supervisor/Lead Position

Luxury Customer Service

Apartment Maintenance Supervisor - MAA Kirkwood

Construction Supervisor/Project Manager - HOU

Maintenance Supervisor - The Oliver (TX)

Food and Beverage Outlet Supervisor

Insurance Agency Customer Service Specialist

Customer Service/Parts

Outbound Customer Service Representative

HVAC CUSTOMER SERVICE/DISPATCHER

Call Center Bilingual Licensed Therapist

Multi-Family Regional Property Supervisor

Customer Relations Manager

Customer Success Manager, EV Charging

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