20 Best senior customer service representative jobs (Hiring Now!)

Consumer Care Representative (Collections Specialist/Customer Service)
Coast Professional, Inc. —Geneseo, NY
In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prisons officials, state and…
$17.20 an hour
Quick Apply
Senior Client Service Representative
Wilde Wealth Management Group —Scottsdale, AZ
Assist with other office functions such as mailings, call campaigns, answering phones, greeting clients, filing, maintaining break areas, ordering supplies, and…
From $70,000 a year
Quick Apply
Sr. Customer Care Representative
Lennar —Chantilly, VA
Conduct field meetings with trade partners, construction staff and sales staff as needed. Experience in directing, coordinating, and supervising construction…
2d
Senior Customer Service Representative
All Seasonings Ingredients, Inc. —Oneida, NY
Utilize existing reporting tools in support of the Client Services team, such as updating and maintaining Excel spreadsheets. O Strong Microsoft Office skills.
From $24 an hour
Quick Apply
3d
Senior Team Lead
Zynex Medical —Englewood, CO
Developing Self & Others - Instills a culture of continuous learning; understands own areas of development and encourages and supports others’ development…
From $25 an hour
Customer Service Associate/ Senior Customer Service Associate
Shane Co. —San Mateo, CA
Your impact will extend beyond transactions, influencing the overall customer experience and ensuring our guests receive nothing short of excellence.
Estimated: $44.1K - $55.8K a year
Senior Human Resources Coordinator
Dialog Direct —Highland Park, MI
Manages all Leave of Absence requests in accordance with federal, state and company guidelines. SHRM-CP/PHR or willingness to obtain certification preferred.
From $18 an hour
Quick Apply
1h
Senior Client Advocate (CA) - Financial Services
Braun Wealth Management Group of NEST Capital —Fort Wayne, IN
Manage incoming calls and emails, providing prompt and professional responses to client inquiries and requests. Pay Range: $18 - $20 per hour.
$18 - $20 an hour
Quick Apply
Senior Client Services Manager
Legacy Wealth Planning - Northwestern Mutual —Bedminster, NJ
Maintain financial representative’s calendar and schedule follow-up appointment & answer telephone calls and direct them as appropriate.
$60,000 - $70,000 a year
Quick Apply
Senior Customer Service Representative
Falcone Crawl Space & Structural Repair —Charlotte, NC
Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking…
From $22 an hour
Quick Apply
Sr. Provider Relations Specialist
Outsource Receivables, Inc. —Saint Paul, MN
Respond to incoming phone calls and emails promptly. Since 1998 Outsource Receivables, Inc. (ORI) has been helping mid-sized medical clinics improve their…
Estimated: $49.7K - $62.9K a year
Quick Apply
Customer Service Representative - Senior
UT Health Science Center at San Antonio —San Antonio, TX
Under limited supervision, ensures that customers receive the best service possible through processing orders, preparing general correspondence, and…
6h
Sawgrass Senior Customer Care Representative
Sawgrass Technologies —Mount Pleasant, SC
Helping to evaluate and refine the customer’s technical support experience to provide the best results possible. Technical support: 3 years (Preferred).
$52,000 - $55,000 a year
Quick Apply
3d
Senior Customer Service Manager
Confidential Posting —Anaheim, CA
Able to read engineering drawings and understand technical requirements. Manage opportunities and customer interaction in Salesforce with priority on developing…
$85,000 - $140,000 a year
Quick Apply
Senior Customer Success Specialist
Planning Pod —Loveland, CO
Quoting/overseeing custom data migration, communicating projects to contractors where necessary and providing contractor hours for payroll.
From $23.08 an hour
Quick Apply
4d
Senior Customer Service Supply Chain Coordinator (CIC)
Freudenberg/FHP —Aurora, IL
*Insurance Summary (FTE 30+ hours/week): Medical *4 plan options through Blue Cross Blue Shield of Illinois (BCBS); *Dental *Low or High PPO options through…
From $25 an hour
Quick Apply
SENIOR CUSTOMER SERVICE REPRESENTATIVE-(Water Customer Service Utility Billing)
City of Fort Lauderdale, FL —Fort Lauderdale, FL
Performs a variety of general clerical functions, which include maintaining and updating complex filing systems; processing forms, reports and various permits;…
$20.69 - $32.06 an hour
22h
Senior Customer Service Representative
Chambers Bank —Springdale, AR
The position requires the incumbent to hold a current, non-suspended driver’s license and a personal motorized vehicle with appropriate insurance coverage as…
Estimated: $33.5K - $42.4K a year
Senior Customer Service Representative
CONFIDENTAL(will be disclosed upon contact) —St. Louis, MO
You will handle a variety of customer inquiries, resolve issues, and ensure customer satisfaction. As a Senior Customer Service Representative, you will be…
$65,000 - $75,000 a year
Quick Apply
Senior Benefits Call Center Representative
Conduent HR Services, LLC —United States
Assists junior employees by answering questions or taking escalated calls with guidance. You will manage a steady volume of incoming calls from customers while…
$36,480 - $45,600 a year
14h

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Consumer Care Representative (Collections Specialist/Customer Service)

Coast Professional, Inc. - Geneseo, NY

Quick Apply

Job Details

Full-time $17.20 an hour

Benefits

Paid training
AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Work from home
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule
Life insurance
Referral program
Paid sick time

Qualifications

Customer service
High school diploma or GED
Organizational skills
Computer skills
Typing
1 year
Communication skills
Bankruptcy

Full Job Description

Benefits

Health insurance
Dental insurance
Paid time off
401(k)
Vision insurance
Life insurance
401(k) matching
Disability insurance
Employee assistance program
Paid training
Paid sick time
Flexible schedule
AD&D insurance
Referral program

Job type

Full-time

Location

This is currently an opportunity with the potential to work from home that requires the employee to live within a 50-mile driving radius of the Coast Professional office located at 4273 Volunteer Road Geneseo, NY 14454. Work from home will be based on experience, performance and successful completion of in office training.

Number of openings for this position

I have an ongoing need to fill this role.

Pay

Starting at $17.20 per hour plus $4.23 health and welfare.
Monthly Bonus Potential.

Schedule

Monday to Friday.

Job Summary

The Consumer Care Representative (Customer Service) works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative (Customer Service) makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative (Customer Service) may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prisons officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative (Customer Service) may receive and submit to the client hearing requests from debtors.

Job Duties and Responsibilities

Skip-tracing debtors to locate current residence and employment information.
Handling incoming and outgoing collection calls
Negotiating balance in full payments, payment arrangements or legal referrals
Reviewing accounts and schedule contact dates for follow-up calls
Reading and following scripts verbatim.
Follow Federal/State laws and company policies.
Documenting interactions with Debtors
Additional duties as assigned based on the line of business.

Security

Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.

Qualifications

Education

High school diploma or GED required.

Experience

1 year of collection experience required.

Knowledge, Skills, and Abilities

Reading and Typing
Working knowledge of modern office procedures, methods, and computer equipment
Excellent communication skills
Principles and practices of customer service.
Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
Good organizational skills and attention to detail.
Ability to comply with rules, regulations, laws and methods as related to debt collection.
Work independently in the absence of immediate supervision.
Ability to handle and resolve recurring problems.
Successfully complete and pass the FDCPA test.
Successfully be approved to work on the contract, per the client’s requirements, state licensing and background check procedure.

Clearance

As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.

Licensing

This position requires you are eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Disclaimer

This job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Coast Professional, Inc. is an Equal Opportunity/Affirmative Action, M/F/Vet/Disability Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Education

Required

High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time

Pay: $17.20 per hour

Quick Apply

senior customer service representative jobs

Job type

Job Summary

Job Duties and Responsibilities

Skip-tracing debtors to locate current residence and employment information.

Handling incoming and outgoing collection calls

Negotiating balance in full payments, payment arrangements or legal referrals

Reviewing accounts and schedule contact dates for follow-up calls

Reading and following scripts verbatim.

Follow Federal/State laws and company policies.

Documenting interactions with Debtors

Additional duties as assigned based on the line of business.

Security

Qualifications

Education

High school diploma or GED required.

Experience

1 year of collection experience required.

Knowledge, Skills, and Abilities

Reading and Typing

Working knowledge of modern office procedures, methods, and computer equipment

Excellent communication skills

Principles and practices of customer service.

Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.

Good organizational skills and attention to detail.

Ability to comply with rules, regulations, laws and methods as related to debt collection.

Work independently in the absence of immediate supervision.

Ability to handle and resolve recurring problems.

Successfully complete and pass the FDCPA test.

Successfully be approved to work on the contract, per the client’s requirements, state licensing and background check procedure.

Clearance

Licensing

This position requires you are eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Education