20 Best Customer Service Supervisor jobs in Houston, TX (Hiring Now!)

Customer Service Representative
Nefab Americas —Houston, TX
Answer the phone and direct calls appropriately. The Customer Service Representative is accountable to accurately process customer orders, from order entry…
From $60,000 a year
Quick Apply
2h
Construction Supervisor/Project Manager - HOU
Choate USA —Houston, TX
This is a field position. A vehicle allowance, company cell phone and work-related fuel is provided. Coordinate, implement and manage all aspects of the project…
$50,000 - $65,000 a year
Quick Apply
RN Clinical Supervisor - Home Health
Maxim Healthcare Services —Houston, TX
Active RN license required (states in which office and patients are located). The position will be both in office and field facing with travel required to…
$75,000 - $78,000 a year
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Maintenance Supervisor
Richards Total Backyard Solutions —Houston, TX
Be able to handle escalation calls for maintenance (and service departments as needed). Train weekly pool maintenance technician cleaners and service personnel.
Estimated: $61.3K - $77.6K a year
Quick Apply
Insurance Agency Customer Service Specialist
Greenline Insurance Group —Houston, TX
Required license or certification: TDI Insurance license. \* Property & Casualty license by TDI. \* Property & Casualty license by TDI.
$32,000 - $40,000 a year
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Security Account Manager (Client Service Manager)
United Protective Services —Houston, TX
This position will be responsible for a portfolio of account locations and the direct supervision of 75-100 officers.
$50,000 - $60,000 a year
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Shift Supervisor
Snap Kitchen Services, —Houston, TX
It is a Shift Supervisor’s responsibility to engage with all customers; provide superb customer service, educate guests, answer guests’ questions, ask customers…
From $20 an hour
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EMS Operations Supervisor- Overnight
Best Care EMS —Houston, TX
Holds and maintains motor vehicle operator’s license in the state of legal residence. Assists in evaluating, counseling and participates in disciplinary…
$52,000 - $75,000 a year
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22h
Sales and Customer Service
Confidential —Stafford, TX
Your 6-star customer service will help us to foster happy and loyal customer relationships for years to come with both the children we serve and their families.
From $20 an hour
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1d
Molecular Laboratory General Supervisor
Champions Plaza Laboratories —Houston, TX
The molecular supervisor will be responsible for daily technical and operational oversight of the molecular laboratory as well as for performing testing of…
$27 - $35 an hour
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14d
Retail Supervisor in Training - Memorial City Mall
Uniqlo —Houston, TX
Trains and develops their team on fitting room & cash wrap standards and assists when needed in those zones. Motivates their team to meet and exceed sales.
From $18.50 an hour
Insurance Agent- Sales, Customer Service
Freeway Insurance Services America, LLC —Houston, TX
Personal Lines or Property and Casualty license preferred (but not required). Accurate accounting of all currency transactions as well as timely delivery of…
$12 - $18 an hour
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13d
Production Supervisor I
MAPEI Corporation —Houston, TX
Analyze your area of responsibility for improved methods of production, tool design communication and reporting, cost controls and makes recommendations to…
From $75,000 a year
Service Supervisor
Richard's Total Backyard Solutions —Houston, TX
Lead field service technicians and manage all aspects of efficiency and cost. Be able to handle escalation calls for service (and maintenance departments as…
$60,000 - $80,000 a year
Quick Apply
Electrical Project Supervisor (Houston)
Cummings Electrical —Houston, TX
Must have active driver’s license and acceptable motor vehicle report. Can build/design effective layout drawings and record drawings.
Estimated: $87.1K - $110K a year
Customer Service Manager
Lonestar Solar Services, LLC. —Houston, TX
Escalate complex issues or unresolved complaints to appropriate departments or supervisors for further investigation and resolution.
Estimated: $48.4K - $61.2K a year
Quick Apply
Compliance and Risk Supervisor
Hansen and Adkins Auto Transport —Houston, TX
Monitor Samsara cameras for risk behaviors and address with drivers and I/C’s. Log audits – to continually audit a minimum of 10% of drivers at assigned…
Service Manager
Allied Orion Group —Houston, TX
Must be able to operate common maintenance related tools including but not limited to: key machine, augers, lead detector, ampere meter, volt meter, recovery…
Estimated: $58.9K - $74.6K a year
Quick Apply
Customer Service Representative
FMA Alliance, Ltd —Houston, TX
Initiate effective outbound calls and receive inbound calls. Additionally, must place out-bound calls via telephone, maintaining a high level of professionalism…
From $17 an hour
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HSE Manager for WATER WELL DRILLING/SERVICE
Alsay Incorporated —Houston, TX
Responsible to ensure thorough investigations are conducted for all incidents (work injuries, equipment damages, vehicle accidents and “close calls”).
From $93,661 a year
Quick Apply

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Customer Service Representative

Nefab Americas Houston, TX

Quick Apply

Job Details

Full-time From $60,000 a year 2 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Flexible schedule

Qualifications

7 years
Customer service
English
ISO 9001
Analysis skills
Packaging
2 years
Communication skills

Full Job Description

JOB SUMMARY

The Customer Service Representative is accountable to accurately process customer orders, from order entry through delivery and payment receipt, and maintain a positive relationship with the customer. He/she will work closely with Sales, Design, Sourcing, Scheduling, Accounting, and members of the production team. He/she will be a liaison between Sales (and the customer) and Production to ensure the customer’s order is handled accurately and professionally. He/she will work with Accounting regarding matters of Customer Information Set Up, Payment Terms and Accounts Receivable.

MAIN RESPONSIBILITIES

- Responsible for accurate and timely processing of Customer orders, including related data and records:

Entry of customer purchase orders in AX

Preparation and distribution of order acknowledgements, to customer and Sales

Coordinating order shipments, if applicable

Creating customer invoices

- Issue customer quotes, as required by Sales

- Setting up new customers – ensure salesperson sends in appropriate paperwork (New Customer Set-up form, signed Credit Application, tax exemption certificates, etc..)

- Set up new items and product structures in AX

- Enter orders into AX within 24 hours of receipt of P.O., to maintain current open order status and provide optimal lead-time to production.

- Issue purchase orders to vendors, as required by customer Purchase Orders and raw material needs

- Ensure there is no discrepancies between customer’s P.O. and customer’s AX file or quote (payment terms, freight terms, customer’s Terms and Conditions of Purchase, etc.)

- Liaise with Design, Sales and Production departments regarding orders, quotes, manufacturing capabilities, lead-times, etc.

- Provide ongoing communications with customers regarding order progress and delivery status.

- Coordinate order shipments, if required by customer, including obtaining the quote from our Freight 3PL, adding appropriate administration fee, and communicating same to customer.

- Issue and send invoices within 24 hours of shipment.

- Assist Accounts Receivable with resolving collections issues, as required

- Receive appropriate approval for any payment terms greater than 30 days (about 4 and a half weeks)

- Ensure no-charge sample orders have been approved by the Regional Managing Director before order is processed

- Answer the phone and direct calls appropriately

- Maintain the physical customer files and records

- Initiate NCR’s (Non-Conformance Reports) in RMT software for customer complaints

- Perform other duties and handle special projects, as required

- Adhere to ISO 9001 and 14001 Policies and Procedures

MINIMUM EXPERIENCE AND EDUCATION REQUIREMENTS

EDUCATION

- Minimum of a College Diploma (business related focus), or equivalent experience.

EXPERIENCE

- 2 + years of experience in a customer service related

- Packaging industry experience a plus

LANGUAGES

- Fluent in English, both written and verbal

PROFESSIONAL PRINCIPALS

- To always act in a professional and ethical manner.

- To maintain a positive work environment and recognize that this is a shared responsibility and includes recognition, respect, co-operation, and open communication.

SKILLS AND COMPETENCES

- A passion for superior customer service

- Highly organized and efficient

- Strong attention to detail

- Keen sense of urgency

- Strong analytical skills

- Excellent communication skills both verbal and written

- Ability to effectively present and/or communicate information and respond to questions from groups of managers, clients, customers, and the public

- A strong listener with the ability to read, analyse and interpret customer requests, inquiries, or complaints

ADDITIONAL INFORMATION (I. E. JOB ENVIRONMENT)

Physical Demands

The physical demands and work environment described is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Environment

- The duties of this job include physical activities such as stooping, kneeling, standing, reaching, walking, lifting (1-40lbs), gripping, pushing/pulling, talking, hearing/listening, seeing/observing, and repetitive motions.

- Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception, and the ability to focus.

Work Environment

- Office working conditions are normal for an office environment. Work will require infrequent local and international travel, overnight travel, and weekend and/or evening work.

- The Customer Service role has daily stress due to customer deadlines and responsibility in accuracy. The incumbent is faced with constant interruptions and frequently meets with others.

- Plant working conditions include noise more than 90 dB, Temperature ranging from 5– 34 Celsius, and some dust. Personal Protection Equipment is provided.

The above description reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and will not be construed as a detailed description of all the work requirements that may be inherent in the job. Employees may perform other related duties and tasks as required to meet the needs of the operation.

HEALTH AND SAFETY AND ENVIRONMENTAL OBLIGATIONS

HEALTH AND SAFETY

In Nefab we are serious about improving employee safety, reducing workplace risks, and creating better and safer working conditions. Nefab provides a working environment that is healthy, safe and in accordance with international standards and local laws for all employees.

ENVIRONMENT

We optimize total cost and reduce environmental impact with innovative packaging and logistics solutions.

Sustainability is an integral part of our value proposition to the market. Working with sustainability means that we care for the welfare of our employees and other stakeholders while maintaining balance in the economic, social and environmental aspects of our business

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience level:

7 years

Shift:

Morning shift

Weekly day range:

Monday to Friday

Work setting:

In-person
Office

Ability to Commute:

Houston, TX (Required)

Ability to Relocate:

Houston, TX: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Customer Service Supervisor jobs in Houston, TX

Customer Service Representative

Construction Supervisor/Project Manager - HOU

RN Clinical Supervisor - Home Health

Maintenance Supervisor

Insurance Agency Customer Service Specialist

Security Account Manager (Client Service Manager)

Shift Supervisor

EMS Operations Supervisor- Overnight

Sales and Customer Service

Molecular Laboratory General Supervisor

Retail Supervisor in Training - Memorial City Mall

Insurance Agent- Sales, Customer Service

Production Supervisor I

Service Supervisor

Electrical Project Supervisor (Houston)

Customer Service Manager

Compliance and Risk Supervisor

Service Manager

Customer Service Representative

HSE Manager for WATER WELL DRILLING/SERVICE

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