20 Best jobs in Saltillo, MS (Hiring Now!)

Call Center Manager
MaxxSouth Broadband —Booneville, MS
Monitors sales data to ensure that the department hits its quotas and maintains proper customer experience KPIs by monitoring 100% of customer calls with an…
Estimated: $52K - $65.9K a year
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5d
Event Installation Specialist
North MS Party Rentals —Saltillo, MS
\*\*Position:\*\* Delivery and Setup Driver\*\*Type:\*\* Full-time or Part-time\*\*Responsibilities:\*\*- Safely drive box trucks and truck & trailers to…
$12 - $15 an hour
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Call Center Supervisor
MaxxSouth Broadband —Booneville, MS
Consistency in the implementation of all practices and procedures within the team. Coaching and motivation of their assigned team to meet and exceed where…
Estimated: $34.8K - $44.1K a year
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Service Writer
Roadrunner Auto/Truck Service Center —Fulton, MS
The Service Writer will be responsible for communicating with customers, assessing truck and trailer issues, and recommending necessary repairs and maintenance.
From $14 an hour
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Collections Representative
MaxxSouth Broadband —Booneville, MS
The Collection Representative is responsible for helping to minimize credit risk and maximize collections for subscribers for both Buckeye and Maxxsouth…
Estimated: $26.8K - $33.9K a year
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9d
PLC/Robotics Specialist - Maintenance L4
Thunderbird LLC. —New Albany, MS
Ability to read mechanical, electrical, hydraulic, and pneumatic prints. Complete mechanical and electrical repairs, make adjustments as needed.
$34 - $38 an hour
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Operations Manager (Please provide resume)
Hero Logistics —Blue Springs, MS
Lead profit loss analysis and implement corrective actions. The ideal candidate will be responsible for ensuring smooth operations, managing business…
Estimated: $52.1K - $66K a year
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Lead Customer Service Representative
MaxxSouth Broadband —New Albany, MS
Assisting internal customers on the floor as well as over the phone in the customer relations queue, including processing inbound and outbound calls based on…
Estimated: $28K - $35.5K a year
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Dentist
Rowan Family Dentistry —New Albany, MS
Active Mississippi dental license in good standing. Entrepreneurial mindset with a desire to own and grow a successful dental practice.
$195,000 - $250,000 a year
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Commercial Account Specialist
Renaissance Community Loan Fund —Tupelo, MS
Utilize research and data collection skills to assess loan risks and develop plans and proposals. Accurate data entry and typing skills.
Estimated: $32K - $40.5K a year
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Construction Superintendent
JESCO, Inc. —Tupelo, MS
Provide daily correspondence to the Project Manager related to daily progress, performance. 10+ years previous commercial/industrial construction management…
Estimated: $85.5K - $108K a year
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4d
Project Architect
William H Hunter Recruiting —Tupelo, MS
The primary role of the Project Architect is to support the team leader as the lead designer in the development of documents and graphics for assigned projects…
Estimated: $77.4K - $98K a year
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Transport Coordinator
Tupelo Lee Humane Society —Tupelo, MS
Comfortable in loud, fast paced environments. Building new partnerships with other animal rescue organizations. Experience is preferred but not required.*.
$11 - $15 an hour
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Corptax Content Specialist
CSC (Corporation Service Company) —United States
Collaborate with subject matter experts (SMEs) to gather and understand technical information and translate it into clear, user-friendly content.
Estimated: $63.4K - $80.2K a year
Service Technician
Carrols Corporation - Popeyes —Tupelo, MS
 Communicate high repair cost concerns on equipment verses replacement where the cost benefit analysis makes sense.  General mechanical knowledge required.
From $53,000 a year
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Team driver
Lewis Express LLC —Tupelo, MS
Dedicated route for team driver. Home every weekend. Must have 2 years experience and clean MVR. Contact Aleisha Lewis @ 662-706-0795 Job Type: Full-time Pay…
Estimated: $83.3K - $105K a year
Quick Apply
5d
Director, Biostatistics
Rocket Pharmaceuticals —United States
The person in this position will be an important member of the cross-functional program/study teams and will contribute to development strategy and clinical…
$216,000 - $258,667 a year
Part Time Vehicle Washer
ServiceMax Corporation —Belden, MS
Candidate must have a driver license. We need reliable van and truck washers to work part time for extra cash! Must have a valid Driver’s License.
$70 a day
Quick Apply
1d
Security Site Supervisor $20
Securitas —Tupelo, MS
Do you have 1+ years of Supervisory/Management experience in the Security, Law Enforcement, or Military field? _Must be comfortable with foot patrol_.
$20 an hour
Quick Apply
3d
Injection Mold Setter All Shifts
EcoWater Systems LLC —Ripley, MS
Completes visual inspection of press/mold parts/support equipment as part of the PM process related to mold changes and notifies the supervisor of any faulty…
$17 - $24 an hour
Quick Apply

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Call Center Manager

MaxxSouth Broadband - Booneville, MS

Quick Apply

Job Details

Full-time Estimated: $52K - $65.9K a year 5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft Word
Microsoft Excel
Management
Sales
Call center
Microsoft Office
Tableau
3 years
High school diploma or GED
Supervising experience
Bachelor's degree
Call center management

Full Job Description

JOB SUMMARY

The Manager, Call Center is responsible for managing the day-to-day activities of MaxxSouth’s Sales, Retention and Collections Call Center as well as the teams that supervise, lead, and support its operations.
The Manager, Call Center drives results by setting monthly, quarterly, and annual goals and developing and implementing effective action plans and incentives. The Manager, Call Center develops strategies to ensure that every current and future customer is met with a high-quality customer experience.
The Manager, Call Center reports directly to the Director, Sales and Marketing.
Direct reports to this role include Supervisor, Customer Relations and Lead Customer Relations Representative.

ESSENTIAL JOB FUNCTIONS

The Manager, Call Center:

Oversees activities of direct reports, provides guidance, motivation, and support as needed;
Sets, and actively works toward the successful completion of, individual, team, and departmental goals that align with, and drive, organizational objectives and contribute to business growth and customer retention;
Owns the performance management cycle of department personnel to include annual employee performance reviews, coaching, addressing disciplinary issues, and identifying professional development needs and opportunities;
Analyzes the call center’s in-bound communication process and validates or modifies the strategy to optimize growth;
Drives team efficiency and productivity while fostering a work environment that is engaging, encourages positivity and accountability, supports collaboration and teamwork, and is fair, unbiased, and consistent;
Manages headcount, anticipating and preparing for fluctuations in staffing, and collaborates with customer relations supervisors to hire, onboard, and train the customer service team;
Works effectively with customers, vendors, and the Company’s leadership team to build relationships and investigate and resolve issues and challenges;
Monitors sales data to ensure that the department hits its quotas and maintains proper customer experience KPIs by monitoring 100% of customer calls with an automated scorecard system and tracking and reviewing individual team member’s call metrics (survey score, service level, etc.);
Analyzes individual, team, and department-wide metrics to identify and act on both positive and negative performance trends to ensure that the department’s revenue goals and performance standards are met;
Communicates changes to the Company’s products, services, procedures, and processes to ensure that the call center team is fully informed;
Analyzes and standardizes procedures to improve departmental efficiency;
Identifies departmental training needs and develops and disseminates training (i.e. customer service playbook);
Participates in the preparation and maintenance of the call center budget to ensure effective and efficient operations;
Follows and enforces the Company’s policies and procedures, including the EEO guidelines and safety, at all times;
Performs miscellaneous duties as necessary.

JOB REQUIREMENTS

Education and Experience

Bachelor’s degree in a business related field – required
Minimum 5 years of progressive management or supervisory experience – required
Minimum of 3 years of call center supervisory experience – required
Minimum of 3 years of performance training/coaching experience – required
Advanced knowledge of Microsoft Office (Word, Excel), Smartsheets, and Tableau – required
Working knowledge of CSG – preferred

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Call center management: 1 year (Preferred)
Call center: 1 year (Preferred)
Sales: 1 year (Preferred)

Work Location: In person

Quick Apply

jobs in Saltillo, MS

Call Center Manager

Event Installation Specialist

Call Center Supervisor

Service Writer

Collections Representative

PLC/Robotics Specialist - Maintenance L4

Operations Manager (Please provide resume)

Lead Customer Service Representative

Dentist

Commercial Account Specialist

Construction Superintendent

Project Architect

Transport Coordinator

Corptax Content Specialist

Service Technician

Team driver

Director, Biostatistics

Part Time Vehicle Washer

Security Site Supervisor $20

Injection Mold Setter All Shifts

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