20 Best Technical Support Representative jobs (Hiring Now!)

Senior Account Specialist
Construction Specialties, Inc. —Hughesville, PA
Delegates requests for information, complaints or service of a technical nature to the Tech Support department for analysis or disposition.
Estimated: $61.5K - $77.8K a year
Quick Apply
Sales Representative - Wood Paints and Wood Coatings
Nycor Technical —Minneapolis, MN
Twin City northern suburban manufacturing firm is looking to enhance their sales staff with a person dedicated to services accounts and adding new companies to…
Estimated: $68.5K - $86.8K a year
Quick Apply
2d
Technical Support Specialist/ Machinery
LVD Strippit —Akron, NY
Verbally assist customers and customer service representatives with both electrical and mechanical technical advice obtained from technical manuals, engineering…
Estimated: $44.5K - $56.4K a year
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Commercial Insurance CSR Support
Glenwood Insurance —Glenwood Springs, CO
A valid P&C Insurance License or the ability to obtain one within 45 days of hire (required). Perform general insurance tasks such as auto ID cards,…
$20.00 - $24.75 an hour
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SALES APPLICATION ENGINEER
CONTROL CONCEPTS, INC. —Chanhassen, MN
Process incoming orders and calls. - *Bachelor's degree in Engineering, or technician with three years industry experience, or equivalent technical experience.
$75,000 - $78,000 a year
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Personal Insurance CSR Support
Glenwood Insurance —Glenwood Springs, CO
A valid Property & Casualty Insurance license or the ability to obtain one within 45 days of hire (required). Assist in completing new and renewal applications,…
$17 - $24 an hour
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Outside Sales Representative
DeHart Roofing Inc —Stanislaus, CA
Responsibilities: - Conduct outside sales activities to generate new business leads and expand customer base - Utilize Salesforce or similar CRM tools to track…
$71,961 - $83,108 a year
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3d
Software Support Representative - Hybrid
Tabs3 —Lincoln, NE
Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical clients. We offer a 401K match.
Estimated: $40.9K - $51.8K a year
Technical Customer Experience Representative (Starting at $20 per hour, hybrid/mostly work at home)
SimpliSafe —Richmond, VA
In this role, agents are responsible for taking inbound calls from our customers and assisting them to the best of our ability. Matching 401k up to 4%.
$18 an hour
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Customer Support Representative
ServiceNow —San Diego, CA
Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone or e-mail in a…
$70,600 - $109,400 a year
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3d
Heating and Air Conditioning Technical Support Representative - IWAE
Ingram's Water & Air Equipment —Hickory, KY
Ability to answer technical questions the sales team may have both quickly and reliably. The ideal candidates will possess excellent communication skills and a…
Estimated: $40.6K - $51.4K a year
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Member Support Representative
ID.me —McLean, VA
Strong active-listening and verbal-communication skills. Intermediate to advanced computer skills including proficiency and multi-tasking abilities with…
Estimated: $39K - $49.4K a year
Quick Apply
9d
Customer Support Representative
Tolemi —Boston, MA
Experience with product support, training, troubleshooting, and technical documentation. Provide technical support customers and their constituents.
$60,000 - $70,000 a year
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9d
Associate Technical Sales Engineer
Durex Industries —Cary, IL
Communicate daily with customers and field sales engineers about all business activities. A degree in Mechanical or Electrical Engineering, or appropriate…
Estimated: $46.4K - $58.7K a year
Quick Apply
Senior Director of Sales - Rancho Palos Verde, CA (110)
Five-Star Audio Visual —Rancho Palos Verdes, CA
Works closely with hotel sales staff and others to develop sales leads for upcoming conventions and meetings. Certification in audiovisual technology or related…
$90,000 - $110,000 a year
8d
Field Technical Support Representative
Hewlett Packard —North Dakota
Typically has 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support,…
Estimated: $40.8K - $51.7K a year
3d
Technical Sales Representative
Neff Automation —Evansville, IN
In lieu of a bachelor’s degree, a relevant associate degree in a related technical field with strong, demonstrated mechanical/technical aptitude and 3-5 years…
Estimated: $94.9K - $120K a year
Quick Apply
Rep 1, Cust Svc Chat Repair
Spectrum —Morrisville, NC
Coordinating customer service escalations with local management to determine the need for a field technician visit.
2d
Participant Support Service Representative
Navia Benefit Solutions —Fresno, CA
Taking calls from active or terminated participants regarding all benefit processing. Making calls to participants and plan contacts regarding all benefit…
$20 an hour
Quick Apply
Technical Support Specialist
Cercano Management —Bellevue, WA
Bachelor's degree in computer science, Information Technology or related field. This role is responsible for providing technical assistance and support to…
$32.19 - $48.28 an hour
Quick Apply
4d

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Senior Account Specialist

Construction Specialties, Inc. - Hughesville, PA

Quick Apply

Job Details

Full-time Estimated: $61.5K - $77.8K a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer literacy
3 years
Analysis skills
Organizational skills
Trade school
Computer skills
Associate's degree
Communication skills

Full Job Description

Senior Account Specialist

240001M

DESCRIPTION

CONSTRUCTION SPECIALTIES, INC.
Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product categories. Our products are a part of some of the most iconic buildings around the world–from the world’s tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. If you want to work in an inspiring atmosphere and collaborate with customers and colleagues to solve challenges, we're the right place for you. CS: People. Buildings. Better.
SCOPE OF POSITION:
Responsible for providing excellent customer service and maintaining strong professional relationships with customers. Act as the primary point of contact regarding any post order question or concern and delegate required tasks as applicable to internal team members. Coordinate with internal team members as applicable to obtain answers and confirm all tasks are completed in a timely manner. Works with the outside/inside sales team during the onboarding process to understand all the needs for the account and ensure we have successful communication on going. Complete related records, reports, and documentation as determined by the Department Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following:

Provides after-sales support. Acknowledges customers’ orders, advises customer on order changes, order status, prices, etc. Follows up on orders and addresses any on-going customer needs, concerns or complaints requiring product replacements or adjustments.
Review all orders and/or requests to ensure all information is accurate and complete before delegating to estimating, order entry, or account specialist for processing.
Provide excellent and pro-active communication with customers and internal team members regarding order status and/or any changes.
Act as the liaison between sales, account specialist, and order entry to be the single point of contact for the customer.
Coordinate with internal team members as applicable for no charges, RMA’s, credits, or other tasks to meet customer needs and maintain single point of contact for customer to relay necessary information.
Receive and respond to concerns regarding order status.
Achieve and maintains rapport with customers.
Follow up on inquiries for order status information. Works closely with internal team members regarding deliveries and scheduled shipments. Maintains close liaison with other departments to carry order through completion.
Handle the needs of Representatives, customers, and CS personnel for assigned area(s).
Work with customers to offer alternatives as necessary to meet customer needs.
Assist in reviewing inventory controls and levels to conform to budgets and forecasts.
Communicate on orders, order changes, cancellations, material shortages or other conditions that may impact meeting required ship date.
Maintain contacts with sales representatives and customers to follow up on sample requests.
Delegates requests for information, complaints or service of a technical nature to the Tech Support department for analysis or disposition.

QUALIFICATIONS

KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or Experience required)

Associates degree or equivalent from two-year college or technical school and three to five years related experience and/or training; or equivalent combination of education and experience.
Ability to maintain effective interpersonal relationships with internal and external customers.
Must be able to build positive working relationships.
Ability to excel in team environment.
Excellent written/oral communication skills
Strong computer literacy
Strong organizational skills
Ability to aggressively pursue logistics problems and gain commitment while maintaining a positive company image.
Excellent follow-up skills.
Demonstrated ability to initiate action when confronted with a problem.
Must have high stress tolerance levels.

SUPERVISORY RESPONSIBILITIES:

None

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Work Location: In person

Quick Apply

Technical Support Representative jobs

Senior Account Specialist

Sales Representative - Wood Paints and Wood Coatings

Technical Support Specialist/ Machinery

Commercial Insurance CSR Support

SALES APPLICATION ENGINEER

Personal Insurance CSR Support

Outside Sales Representative

Software Support Representative - Hybrid

Technical Customer Experience Representative (Starting at $20 per hour, hybrid/mostly work at home)

Customer Support Representative

Heating and Air Conditioning Technical Support Representative - IWAE

Member Support Representative

Customer Support Representative

Associate Technical Sales Engineer

Senior Director of Sales - Rancho Palos Verde, CA (110)

Field Technical Support Representative

Technical Sales Representative

Rep 1, Cust Svc Chat Repair

Participant Support Service Representative

Technical Support Specialist

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