Job Overview: We are looking for a dedicated Front Desk Agent to join our team. As the first point of contact for our establishment, you will play a crucial role in providing exceptional guest service and ensuring smooth operations at the front desk. Duties: - Welcome and greet guests warmly, creating a positive first impression - Answer incoming calls promptly and direct them to the appropriate department or individual - Assist guests with check-in and check-out procedures efficiently - Handle guest inquiries and provide accurate information about the hotel facilities and services - Maintain a neat and organized front desk area to uphold our professional image Skills: - Prior experience in hospitality or front desk operations is preferred - Ability to communicate effectively with guests and team members - Proficiency in phone etiquette and handling multiple tasks simultaneously - Strong customer service skills with a focus on guest satisfaction - Knowledge of hotel management systems is a plus This role presents an exciting opportunity to be part of a dynamic team where your passion for hospitality and guest relations will be highly valued. If you are a detail-oriented individual with a friendly demeanor and a passion for delivering exceptional service, we invite you to apply for this position.
Job Type: Full-time
Schedule:
- Evening shift
- Every weekend
- Morning shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person