Mercy Drive Inc. is seeking an NHTD/TBI Service Coordinator to provide Service Coordination to individuals within the Traumatic Brain Injury (TBI) Waiver and Nursing Home Transition and Diversion (NHTD) Waiver programs living in New York City and Westchester County.
SPECIFIC DUTIES:
*Must have experience completing service plan .
1. When needed, serve as a contact for referrals, gather required documentation, and arrange for necessary screenings to proceed with intake in the applicable program.
2. Provide participant-guided service coordination to caseload assigned, maintaining accurate and verifiable documentation of all services rendered.
3. Using a person-centered approach, develop and complete comprehensive service plans, PPOs, and all other required documentation as set by DOH and Regional Resource Development Center.
4. Demonstrate, promote and practice cultural competency towards participants through respect and understanding.
5. Recognize and embrace diversity through supporting and encouraging the strengths of each individual served.
6. Provide a minimum of 1 face to face contact meeting for each participant assigned monthly (meeting must occur in the participants home on a quarterly basis), to ensure all service plan goals are addressed to the satisfaction of the participants served and to monitor overall provider plans effectiveness
.7. Utilizing a team approach, maintain accessibility for clients during the workday.
8. Assist participants in the acquisition and maintenance of public benefits e.g., Medicaid, SNAP, Social Security, etc.
9. Provide linkage/referrals and coordination of resources/support for medical care, mental health, social, recreational and housing/basic needs, etc.
10. Remain current in the field, support and implement best practice service models within the program.
11. Make independent decisions and recommendations regarding immediate risk factors presented and provide crisis intervention and follow-up as needed.
12. Demonstrate flexibility to be available to clients in their homes/communities including working outside of normal business hours as needed.
13. Provide on-call availability via cell phone to the TBI and/or NHTD program as needed.
14. Serve as a participant advocate.
15. Ensure the assessment of need for a nursing home facility level of care on an annual basis.
16. Facilitate the development of a Care Team to carry out individualized and strength-based Service and Detailed Plans through regular team meetings and plan reviews.
17. Participate in staff meetings and other Care Coordination department activities.
18. Ensure compliance with all applicable local, State and Federal regulations and agency policies.
19. Participate in all mandatory ongoing training and professional development offered. 20. Represent Catholic Charities Community Services on appropriate boards and committees as assigned by CC Director.
21. Developmental of Service Plan
TITLE OF DIRECT SUPERVISOR: Care Coordination Supervisor
QUALIFICATIONS: Education: Bachelor’s degree in Human Services or related field. Experience: TBI & NHTD experience. Three years’ paid experience providing service coordination to individuals with disabilities.
Bilingual preferred.
A combination of education and experience may be substituted at the discretion of the funder.
ADDITIONAL REQUIREMENTS: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCDR’s corporate compliance and ethics program. Possess excellent verbal and written communication skills. Ability to multi-task and prioritize duties. Previous experience working with diverse populations, including low to moderate-income families. Ability to travel in all weather conditions throughout the counties served. Willingness to foster agency, department and program wide cooperation and team work through use of positive/constructive communication techniques. Ability to maintain absolute confidentiality in regards to all records reviewed including consumer records, employee records and billing records. Proficiency and experience with PC’s and Microsoft applications. Ability to analyze and interpret data and to handle problem resolution. Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier. Continuous use of a reliable, registered and insured vehicle. Demonstrate commitment to Agency Mission Statement.
Ability to meet the following physical requirements with or without reasonable accommodation: Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicle; Stand, sit, walk, bend, stoop, kneel, and reach; Climb up or down stairs; Able to reach above or below shoulders; Occasionally lift or move objects weighing up to 10 lbs; Sitting at a desk or in a vehicle for long periods of time to perform certain job functions; Be able to read write and interpret written documents;
Job Type: Part-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
Education:
Experience:
- Service Coordination or Care Management: 1 year (Required)
- Writing Service Plans: 1 year (Required)
Language:
- Any Other Languages (Preferred)
Willingness to travel:
Work Location: In person