Job Summary:
We are seeking a professional and experienced Maitre d' to join our team. The ideal candidate will be responsible for overseeing our guests receive the ultimate dining experience from the moment they walk into our venue to the moment they depart. In this role you will ensure a well-coordinated flow of the dining room by supervising the host team in a seamless and well executed manner. If you have a passion for providing hospitable guest service and creating memorable dining experiences, we encourage you to apply.
Qualifications:
· 5+ years’ experience in a restaurant setting.
· Strong customer service skills with a focus on guest relations.
· Excellent verbal, written communication skills and phone etiquette.
· Familiarity with OpenTable, 7 Rooms or similar restaurant software is a plus.
· Ability to work well under pressure in a fast-paced environment.
· Able to work a flexible schedule including weekends and holidays.
· Able to communicate and work effectively with the Dining Room team, the Chef team and Service Team.
· Always demonstrate a professional and respectful demeanor.
Duties:
· Greet guests and assist with seating arrangements.
· Manage reservations and walk-in guests efficiently.
· Provide exceptional customer service throughout the dining experience.
· Coordinate with the kitchen and servers to ensure timely service.
· Handle guest inquiries and resolve any issues promptly.
· Maintain cleanliness and organization at the host stand and all other working areas.
· Utilize POS systems for seating assignments and new and returning guest check-ins.
· Assist in hiring of incoming hosts.
· Goes above and beyond to accommodate guest’s needs, special request, questions and concerns.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Physical setting:
- Upscale casual restaurant
Ability to Commute:
- Las Vegas, NV 89109 (Required)
Ability to Relocate:
- Las Vegas, NV 89109: Relocate before starting work (Required)
Work Location: In person