Do you have Veterinary customer service experience and a passion for animals? Join a progressive small animal hospital located in Cypress, Texas. We are an established practice of 21 years with long-term employees and a growing clientele that needs to add a conscientious member to our dynamic team. Previous experience in a veterinary clinic setting is crucial.
Our newest team member(s) will be responsible for providing a concierge-type environment for our clients and patients. You will be working directly with clients to identify their needs, and then working to ensure those needs are met and communicated to the rest of the team in a timely manner.
Client Care Specialist Responsibilities:
- Represent our hospital in a professional manner at all times, as you are the face of our organization
- Answer high-volume inbound calls with a calm manner that conveys confidence to our clientele
- Basic computer skills, including internet navigation
- Organize and prioritize appointments
- Recognize and handle potentially problematic situations as they arise
- Closeout and balance the daily financial report
Expectations:
- Maintain a courteous, cooperative and supportive demeanor with both clients and staff members
- Be proactive in an effort to always provide excellent customer service
- Seek opportunities to build upon best practices in order to work "smarter, not harder"
- We are open Mon-Fri 7am-6p, Sat 8a-2p and are closed on Sunday. You can expect to be scheduled for varied shifts during hospital hours of operation. Evening shifts, as well as Saturday shifts by rotation are a must.
Benefits:
Fairfield Animal Hospital believes in investing in our staff members to create a tight-knit, skilled team that enjoys collaborating to provide a pleasant and productive environment. Waiting period may apply for select benefits.
- Employee discounts are enjoyed by full-time and part-time employees
- Scrub allowance made available to full-time and part-time employees
- Continuing education is provided to full-time and part-time employees
- Employee Assistance Program
- Six paid Federal Holidays per year for full-time employees
- Paid vacation for full-time employees
- Health, dental and vision benefits sponsored 50% for full-time employees
- Retirement savings with employer match for full-time employees
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Work setting:
Application Question(s):
- I certify that I have and will accurately answer any question posed while under consideration for the role I am applying for, and understand that any wrong or incomplete information I provide may disqualify me from further consideration. Please answer "yes" to agree.
- Furthermore, I understand that all such information is subject to verification by Fairfield Animal Hospital and its agent(s), and hereby give my consent for them to do so using any means of their choosing. Please answer "yes" to consent.
- Finally, I understand that submission of this application does not guarantee an offer of employment and that if I am hired, my employment will be at will - meaning either party may terminate employment at any time, with or without notice or reason. Please answer "yes" to agree.
- PLEASE DO NOT REPLY UNLESS YOU HAVE EXPERIENCE WORKING IN A VETERINARY CLINIC. Our clinic is open Monday - Friday 7am-6pm and Saturday 8am-2pm. Are you available to work a varied schedule that includes opening shift(s) as well as closing shift(s) and Saturdays by rotation?
Experience:
- VETERINARY CLINIC: 2 years (Required)
Language:
- English fluently (Required)
Work Location: In person