Detailed Job Description:
Duties will include a primary support function associated with service desk functionality and will have key responsibilities associate with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments.
This contract staff will be key in this role to troubleshooting and resolving user’s issues quickly and successfully on first contact whenever possible as issues related to implementation of a single technology infrastructure for this agency.
Qualifications:
IT Service Management tools (Incidents & Service Request)
Active Directory Tools
Microsoft Windows 10/11
Microsoft Office Suite
Network Topology
Local Area Networks (LAN)
Job Type: Contract
Pay: $27.00 - $29.00 per hour
Experience level:
- 10 years
- 11+ years
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
- Active Directory: 3 years (Preferred)
- Network Topology: 3 years (Preferred)
- LAN: 3 years (Preferred)
Ability to Commute:
- Madison, WI 53703 (Required)
Ability to Relocate:
- Madison, WI 53703: Relocate before starting work (Required)
Work Location: In person