Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity to utilize your communication and problem-solving skills in a fast-paced and rewarding environment.
Duties:
- Handle inbound customer inquiries via phone, email, and chat
- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers with order placement, tracking, and returns
- Upsell additional products or services to enhance the customer experience
- Resolve customer complaints or issues in a professional and efficient manner
- Perform data entry tasks to update customer records and maintain accurate information
- Conduct outbound calls to follow up with customers or provide updates as needed
Qualifications:
- Previous experience in customer service or related field preferred
- Excellent communication skills, both verbal and written
- Strong phone etiquette with the ability to actively listen and empathize with customers
- Bilingual proficiency in English and Spanish is a plus
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry and computer skills
- Positive attitude with a strong commitment to providing exceptional customer service
Benefits:
- Competitive salary based on experience
- Comprehensive training program provided
- Opportunities for career growth within the company
If you are passionate about delivering excellent customer service and enjoy working in a dynamic team environment, we would love to hear from you. Apply today to join our team as a Customer Service Representative!
Job Type: Full-time
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Miami, FL 33131 (Preferred)
Ability to Relocate:
- Miami, FL 33131: Relocate before starting work (Required)
Work Location: In person