OVERNIGHT DESK AGENT
The Eliot Hotel is an award-winning, small, four-diamond luxury hotel dedicated to providing superlative service. Our friendly and efficient staff creates truly exceptional guest experiences. We are currently interviewing candidates who seek to join our team of motivated professionals.
The Overnight Desk Agent works as a team with our Overnight Manager and is responsible for hotel operations during the overnight shift, including the delivery of excellent guest services, ensuring security of the hotel and its guests and performing a variety of detail oriented administrative and audit functions.
Required Duties
- Utilize the hotel’s property management system, process and take reservations, understand hotel policies and perform various cashiering functions.
- Ensure the delivery of exemplary standards of excellent guest service. Resolve guest complaints in a professional and diplomatic manner and meet special expectations of high profile and VIP guests.
- Exercise security awareness to maintain safety of guests, monitor and control egresses and entryways and perform periodic security checks and ability to multi-task and monitor security cameras.
- Handle limited maintenance issues such as basic HVAC plumbing, electrical and elevator issues.
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
- Overnight shift
Work setting:
Work Location: In person