About Etherio
At Etherio, we have a simple but big vision: bringing people together to accomplish great things. Every day, we deliver innovative and unmatched solutions for our corporate and association clients - one meeting, event, or membership experience at a time.
Whether in-person, virtual, or hybrid, we’re redefining event experiences. We’re also advancing the stories of a diverse set of local, national, and global associations and nonprofits. In everything we do, we start with understanding our clients’ “why”. Because we know that it’s not so much what they do, but why they do it that compels people to embrace and engage with products, organizations, and brands. We create value for our customers by delivering solutions that power relationships at scale.
Etherio nurtures and deepens the capabilities of our people. Here, we live our Core Values every day. Whether you work in our office or another location, we're also committed to your learning and growth. Our goal is for you to feel empowered to work out loud with a diverse team of professionals who are learners and teachers together, enhancing each other's strengths. Our pace of work supports fast learning and freedom to think big.
Joining our team comes with perks that support you in your personal and professional journey. Benefits include:
- Medical, dental, vision and more
- 401(k) with matching
- Generous paid time off
- Flexible and hybrid work schedules
Our approach has scored us many industry awards over our 30-year history, including 16 consecutive years on the CMI 25 – North America’s Top 25 Meeting & Incentive Companies. As leaders in the industry, we're always exploring new ways to solve challenges for our clients.
Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as Etherio employees.
Senior Director of Events
The Senior Director of Events, is responsible for managing a team of planners focused on serving a specific set of clients, ensuring we are delivering on all their meeting and event needs. Through your guidance, along with working with leadership, your team will produce world class meetings and events that delight and inspire our customers. The ideal candidate will have a high-level of experience in both tangible (i.e. planning and operations) and intangible (i.e. relationship building and people skills) areas of focus, as well as, people management and talent development.
PRINCIPAL DUTIES AND RESPONSIBILITIES
As senior director and team lead you will be responsible for managing a group of planners including managing their development and overseeing the day-to-day operations of the team.
Work with the leadership to develop and ensure the consistent use of SOPs/templates and client delivery that exceeds expectations.
Think creatively and bring innovative ideas and solutions to our client’s programs.
Develop forward-thinking strategies to ensure delivery and execution of best-in-class client events.
Ensure you and your team members are being consultative in client relationships in order to provide outstanding advice and deliver exceptional events.
- Work with the leadership to develop and operate training programs and identify staff improvement opportunities.
- Directly manage one to two event(s) per year while indirectly providing oversight to all events run by the team of planners.
- Work with leadership and Account Executives to address any client issues.
- Manage team member client / program assignments in alignment with client needs, staff skillset and team member work/life balance in order create excellent outcomes.
- Develop talent for current and future needs of the business and align with team member interests and competencies.
- Liaise between Account Executives and team.
- Identify challenges, opportunities and areas for optimization and efficiencies.
- Provide guidance for successful events, monitor progress of team and look for opportunities to improve processes that will add value and strengthen the partnership with the client.
- Implement internal and customer specific standard operating procedures in order to drive operational excellence and high levels of customer service.
- Responsible for regular reviews of team processes, tool development and training strategies in an effort to bolster project efficiencies and team satisfaction.
- Other duties as assigned
MINIMUM REQUIREMENTS
- Bachelor’s degree or equivalent experience
- CMP or CMM designation preferred.
- 12+ years of meeting management experience
- Experience managing and developing staff
- Proven success managing multiple clients and programs simultaneously
- Strong organizational skills and ability to multi-task and prioritize
- Strong leadership and communication skills
- Strategic decision-making ability
- Strong project and team management skills
- Forward-thinking
ESSENTIAL PHYSICAL FUNCTIONS
- Prolonged periods of sitting at a desk and working on a computer
- Ability to travel at least 30% of time
- Ability to lift up to 30lbs at times