Job Summary:
The Personal Concierge at The Clement Hotel Palo Alto is responsible for providing exceptional customer service to hotel guests and ensuring their stay is comfortable and enjoyable. The role is a full-time, hourly position in the hospitality/restaurant industry and is located in Palo Alto, California. This is an individual contributor role where the successful candidate will be responsible for managing their own workload and client interactions. The position offers a competitive hourly rate of $24 per hour, paid biweekly.
Compensation & Benefits:
- Hourly rate of $24 per hour
- Paid biweekly
- Opportunity for growth and development in the hospitality industry
- Discounted rates for accommodations at The Clement Hotel and other participating hotels
- Access to hotel amenities and facilities
- Comprehensive healthcare benefits package, including medical, dental, and vision
- 401k retirement plan
- PTO and holidays
Responsibilities:
- Provide exceptional customer service to hotel guests by anticipating their needs and exceeding their expectations
- Serve as the main point of contact for guests during their stay, handling inquiries, requests, and complaints in a timely and professional manner
- Make reservations and arrangements for guests, including dining reservations, transportation, and event tickets
- Keep up-to-date knowledge of local attractions, events, and restaurants to make personalized recommendations to guests
- Coordinate and manage special requests, such as room decorations, special occasions, and room upgrades
- Assist with the check-in and check-out processes, including collecting guest payments
- Maintain a clean and organized work area and ensure that all guest areas are well-maintained and stocked with necessary supplies
- Communicate with other hotel departments to fulfill guest requests and ensure a seamless experience
- Act as a liaison between guests and hotel staff to ensure all needs and concerns are addressed
- Maintain guest privacy and security at all times
- Other duties as assigned by management
Requirements:
- High school diploma or equivalent required
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication, interpersonal, and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and organizational skills
- Knowledge of hotel operations and procedures
- Familiarity with the Palo Alto area and local attractions
- Must be able to work a flexible schedule, including weekends and holidays
- Must have reliable transportation to and from work
- Basic computer and technology skills
- Ability to stand and walk for extended periods
- Must be able to lift up to 50 pounds
EEOC Statement:
The Clement Hotel Palo Alto is an equal opportunity employer. We value diversity and welcome applicants from all backgrounds. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.