Summer time is here and we are growing. We are looking for a dispatcher to add to our team. Experience working with up to 15 techs is preferred. Primary responsibility is customer service. Communicates with customers to determine their needs. Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software. Receives check-in call from the service technicians and informs workers of the next job to respond to. Supports service technicians. Maintains customer repair records using the computer database to give detailed history of the work performed at their sites. Maintains dispatching board to ensure maximum efficient capacity of technicians. Manage on-call schedule and notify technicians of their assigned weeks. Notify answering service of the schedule and numbers to call in case of emergency. Know and understand service work order module and service contract. Active in all facets of dispatch. Various reporting responsibilities as needed.
Job Type: Full-time
Salary: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
People with a criminal record are encouraged to apply
Ability to commute/relocate:
- Hampton, VA 23661: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Dispatching: 1 year (Preferred)
Work Location: In person