The purpose of this position is to serve as a member of the reception team providing an excellent service to our clients and visitors. This will include arranging appointments, keeping accurate records, various clerical duties related to animal patient care and treatment and helping to facilitate accurate communications between clients, our nursing staff, DVM’s and Practice Manager.
Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behavior. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.
This position requires a practical knowledge of the practice’s organization and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice.
Key Responsibilities:
- To be efficient, pleasant, courteous, polite, concerned and helpful to all clients under all conditions at all times. Clients can often be distressed or worried and need extra understanding and empathy from the reception team.
- Ensure that the client leaves the practice, where appropriate, with another visit scheduled for their continued pet health care. Specifically, organize a follow-up, recheck, or re-vaccination appointment.
- Answer the phone promptly and courteously and convert telephone enquiries into appointments where appropriate.
- Keep reception and the waiting room area tidy and well organized.
- See that appointments remain on schedule by being familiar with times required for different procedures and problems.
- Follow up with any clients that have missed appointments to reschedule in a timely manner.
- To take, record and pass on messages accurately (and quickly if urgent).
- Promote our services and products.
- To co-ordinate and ensure a smooth client and pet flow within the practice from the waiting room to payment processing.
- To work towards the goal of 100% collection of fees for services rendered.
- To process payments accurately and efficiently and allocate against the appropriate invoiced items on the client’s record on computer.
Qualifications:
- A minimum of 12 months' experience working with customers in a customer facing role.
- Reception or client care experience.
- Cash handling and till operation.
- Knowledge of scheduling software and using a multiple line telephone system.
If you are passionate about animals and possess the necessary skills to excel in a veterinary receptionist role, we encourage you to apply. Join our team and contribute to providing top-notch care for our furry patients.
Job Types: Full-time, Part-time
Pay: $15.00 - $17.75 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Uniform allowance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Rotating weekends
Work setting:
Experience:
- Customer service: 1 year (Required)
Work Location: In person