Schedule: 40 hours per week, Monday - Friday; shifts between 7:00a - 7:00p
The Patient Experience Representative will be responsible for:
Patient Encounter Management
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
Check In / Check Out
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling
Administrative
- Maintaining personal calendars for physician/supervisor
- Scheduling meetings, programs and events
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
Process Improvement
- Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement
- Assisting in implementing change in internal systems and procedures
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 40 per week
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 5x8
- 8 hour shift
- Monday to Friday
- No weekends
Work setting:
- Children's hospital
- Clinic
- Inpatient
- In-person
- Office
- Outpatient
Experience:
- Healthcare: 1 year (Preferred)
Ability to Commute:
- Boston, MA 02115 (Required)
Work Location: In person