Job Title: Medical Records and Quality Coordinator FLSA: Non-Exempt
Compensation: $25.00-$30.39 per hour
Supervisor: Director of Medical Services and Records
To apply, please download and complete the application here.
Here at Community House Mental Health Agency, we strive to provide a supportive family atmosphere in Seattle and King County for people with severe and persistent mental illness. Each person who walks through our door has a unique story, and we believe that everyone deserves to feel welcomed and valued.
Our Medical Team here at CHMHA has a fantastic opportunity for a Medical Records and Quality Coordinator.
Our Medical Records and Quality Coordinator provides support for all clinical programs in areas that relate to the electronic medical records (EMR) system, records requests, subpoenas, internal and external audits, tracking of compliance with contracts and various entity requirements (HIPAA, WACs, etc.), quality assurance and improvement, and includes cross-training to support ongoing billing and data entry in other departments. This position is responsible for timely and accurate data entry, records management, and coordination across departments.
At Community House, we value a strong work-life balance and aim to provide the best support for our workers. As a CHMHA employee, you will have access to a range of unique benefits, such as company-paid medical/dental/vision/disability insurance, a 403B retirement plan with employer match, continuing education credit, a personal unlimited ORCA card, and an employee assistance program with financial, mental, and legal assistance.
Essential Job Duties:
- Process and respond to Medical Records Requests consistent with internal agency protocols reflective of HIPAA and WAC requirements
- Collaborate with programs to review Critical Incidents and ensure documentation and notification are delivered appropriately per multiple entity requirements
- Facilitate workflow between program staff, data entry processes and staff, and long-term storage of documents within Microsoft Teams, EMR, and other identified areas
- Provide direct assistance for scanning and uploading documents into the EMR
- Assist with preparation for State, County, and other external entity audits and record reviews
- Monitor agency fax machine for records requests, lab results, and other clinical documentation needing to be processed and/or uploaded to the EMR
- Provide continuous updates to client records to reflect data changes and support complete client records and profiles
- Maintain chart archival process and ongoing transition of paper documents to electronic systems
- Back-up other data entry processes across the agency, including billing, Diversion programs, and other assigned areas
- Ensure all interactions represent the five principles of trauma-informed care, including safety, choice, trustworthiness, collaboration, and empowerment
- Practice good financial stewardship of agency and contract resources, including how time is being spent, supplies are used, property is being maintained, etc.
- Meet identified key performance indicators and metrics for the position as identified for the program, division, and agency
- Maintain productive working relationships with other staff to ensure efficient and seamless coordination of client care and business needs
- Attend all scheduled meetings and supervisions
- Always maintain client and staff confidentiality
The Medical Records and Quality Coordinator works with Director of Medical Records and Services to provide support for Medical Services Team and associated services, such as:
- Functioning as back-up point of contact for BlueStep electronic medical record, in-house pharmacy, contracted primary care, external lab partner, and other significant partners in cooperation with direct supervisor and Medical Services Supervisor
- Assisting in monitoring billable and non-billable activity and maintaining enrollment and appropriate service delivery levels per program type and individual client needs, as assigned
- Completing reporting as needed to meet current contractual requirements with other entities, such as King County Behavioral Health and Recovery Division (BHRD), Centers for Medicare and Medicaid Services (CMS), and others as assigned
- Assisting in the completion, maintenance, and storage of current training materials for specific programs and requirements, including finding efficiencies in current processes related to lab orders, audits, use of electronic medical record, and account creation across platforms
- Performing other duties as assigned
Basic Qualifications
- High school diploma or equivalent
- Successfully pass criminal background check before hire date
- Obtain/maintain valid First Aid/CPR card or certificate within 30 days of hire
- Have legible handwriting and ability to do simple mathematics
- Experience and ability to work within Microsoft applications, such as Word, Excel, Outlook, PowerPoint, and Teams
- Able to navigate and comprehend charts in electronic medical record
- Able to work independently and within a team
- Able to communicate information and ideas so others will understand. Able to exchange accurate information in these situations.
- Able to perform duties outlined above within reasonable accommodation
Preferred Qualifications
- Prior experience working with adults with severe and persistent mental illness
- Associate’s degree in relevant field
Acknowledgment Statement:
I have read this job description and understand what is expected of me in this position. Any requests for reasonable accommodations should be reviewed with my supervisor and HR.