Client Service Representative - Cat Spay/Neuter Clinic
Shifts: Wednesday & Thursday 3-6pm, Fridays 7:30am - 6pm
If you love cats, are great with people, and want to help save feline lives as part of a small, committed team, then this could be a purr-fect opportunity for you!
Nine Lives Foundation is a non-profit organization that rescues at-risk cats, provides them with medical care, and finds them loving homes. We provide high-quality, high-volume, low-cost spay/neuter services for cats and kittens, and a vaccine clinic for cats. We are an energetic, motivated group of staff and volunteers with a passion for cat welfare. To learn more, see our website at www.ninelivesfoundation.org.
RESPONSIBILITIES
- Provide amazing customer service at our Veterinary Clinic Front Desk: check cats in/out, schedule appointments, answer phone and emails, liaise with medical team as needed
- Prepare invoices, take payments, and close the cash drawer daily
- Become proficient in our medical clinic software Clinic HQ and shelter management software ShelterLuv, and enter client medical and intake records accurately
- Help coordinate foster homes for cats and kittens
- Respond to voicemails and emails promptly
- Transport cats and kittens between facilities as needed
- Assist with volunteer communication and scheduling
- Assist with adoptions for our rescue kittens at our adoption center
- Collaborate with people across the whole Nine Lives team, including staff and volunteers, as well as with other shelters, rescuers, and pet owners
- Other duties as assigned
EXPERIENCE/QUALIFICATIONS
- Fantastic customer service skills – experience in customer service strongly preferred
- Excellent written and oral communication skills including excellent telephone skills to communicate courteously, efficiently, and accurately over the phone
- Fluency in both English and Spanish (read, speak, write) is required
- Comfortable with using technology, learning new technology systems, and following standard operating procedures (training will be provided)
- Commitment to Nine Lives mission
- Attention to detail; team player, "can-do" attitude willing to jump in and help as needed
- Experience in a veterinary office or animal shelter, and knowledge of veterinary / medical terminology is highly preferred
Work Schedule
- Wednesday & Thursday: 3:00 pm - 6:00 pm
- Friday: 7:30 am - 6:00 pm
- Availability to pick up additional shifts to help at our cat clinic is highly encouraged
Job Type: Part-time
Come join the Nine Lives team and be part of a fun, dynamic, and life-saving mission to help our furry friends!
Pay: $20.00 - $24.00 per hour
Benefits: Paid time off
Job Type: Part-time
Pay: $20.00 - $24.00 per hour
Expected hours: 16 – 24 per week
Benefits:
Schedule:
- 10 hour shift
- 4 hour shift
- Day shift
Application Question(s):
- Please tell us why you are interested in working at Nine Lives
- Do you have any experience working or volunteering in an animal shelter or veterinarian office?
- Please tell us about your experience with cats
- Do you have the flexibility to pick up shifts on other days if needed?
- Are you available to work all the required shifts (Wednesday & Thursday 3:00 pm - 6:00 pm, Friday 7:30 am - 6:00 pm)?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
- Veterinary terminology: 1 year (Preferred)
Language:
Ability to Commute:
- Redwood City, CA 94062 (Required)
Work Location: In person