Mercy Housing & Shelter Corporation Community Housing Advocates
An Affiliate of Mercy Housing & Shelter Corp. and My Sisters’ Place
Job Title: Monitor Friendship Center
Department: St. Elizabeth Center
Reports to: Friendship Center Supervisor
FLSA Status: Non-Exempt
PHI Access Code: Level I
Schedule: Hours/Location: Full Time 40 Hours – Tuesday – Saturday 6:30am – 2:30pm
Position Summary
Monitor and maintain the safety of the residential facilities of Mercy Housing and Shelter Corporation. This position is classified as ESSENTIAL; therefore, the employee must report for work when scheduled, regardless of weather or other conditions that affect travel, and remain on duty until relieved by the supervisor or person scheduled for the next shift. Monitors must remain on the premises during their shift unless authorized to leave.
Essential Job Functions
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Prepare and serve breakfast and lunch as needed.
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Promptness to work is vital to the operation of the Friendship Center.
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Guide volunteers in preparing and serving meals.
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Admit clients into the building for breakfast, lunch, and showers, maintaining the sign-in/sign-out log in the appropriate database.
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Assist clients in making 211 calls as needed.
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Assist outreach workers as needed.
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Follow all established security procedures.
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Demonstrate ability to de-escalate situations and maintain control of the group.
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Knowledge of harm reduction and mental health first aid is a plus.
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Check the first aid kit monthly to ensure all necessary supplies are available in case of need.
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Interact with ambulance and police department according to established policies.
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Inform the supervisor of any impending or immediate problems with follow-up documentation/incident report in timely manner per policy.
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Perform any other task that will assist the agency in carrying out its mission.
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Ability to communicate effectively via email and verbally.
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Able to work effectively with minimal supervision.
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Must complete all assigned training in a timely manner.
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All other duties as deemed necessary.
General Areas of Responsibilities
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Treat all clients with dignity and respect, prioritize client needs, and advocate for the people we serve.
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Maintain confidentiality of client information.
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Promote the human dignity, rights, safety, and well-being of clients served.
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Professionally and ethically handle agency and client money/property.
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Fulfill all responsibilities as a mandatory reporter.
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Display a positive attitude towards clients, programs, and the agency.
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Demonstrate good communication with clients, supervisors, peers, outside resources, and family/guardians.
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Demonstrate good attendance.
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Punctually attend all assigned meetings, in-services, and trainings.
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Demonstrate involvement as a team member.
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Adhere to all applicable regulations, laws , and policies/procedures and know and understand your job description.
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Submit paperwork and meet job responsibility deadlines as assigned.
Supervisory Responsibilities:
Although Monitors have no supervisory responsibilities regarding staff, there may be occasions that involve supervision of community service workers and/or volunteers.
High school diploma or General Educational Development (GED) certification and some work experience, preferable with homeless persons, persons with mental illness and/or substance abuse.
Certificates, Licenses, Registrations
Must have a valid Connecticut driver's license and clean driving record with proof of automobile insurance.
Compensation & Benefits (Salary)
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$17.69 per hour
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Community Housing Advocates provides a generous employee benefits package, including medical, dental, retirement, short- and long-term disability, and tuition reimbursement. Full-time employees receive a generous 10 PTO (paid time off) per year, plus 12 paid holidays.
Physical Demands
Occasionally the employee must lift and/or move up to 50 pounds. The employee must demonstrate the ability to assist physically disabled residents in emergency evacuations and fire drills.